Christmas holiday contact information

Posted on 17 December 2015

There are some important changes to our normal operating hours this Christmas holiday period. Many services will not be available on the public holidays and there will be reduced services at other times. Please find more information below of how you can contact us over the Christmas holidays.

Please contact us if you have any questions or concerns.

We&'d like to wish you a safe and happy holiday.

NDIA Call Centre: 1800 800 110

Available from 8.00am to 5.00pm local time on:

  • Thursday 24 December
  • Tuesday 29 December
  • Wednesday 30 December
  • Thursday 31 December 2015

Please note: the call centre will not be available on Public Holidays.

If you require assistance outside of these times please call: Lifeline: 13 11 14

Emailing us

Emails and submissions through the Contact Form on the NDIS website received after 12.30pm Thursday 24 December 2015 will be processed on Monday 4 January 2016.

If you require urgent assistance please call the NDIS Call Centre: 1800 800 110.

Please note: the call centre will not be available on Public Holidays.

Visiting us

Christmas Eve

Most sites will close at 12.30pm on Thursday 24 December 2015 (Christmas Eve). Some will remain open with reduced staff available. If you need to visit a site after 12.30pm on Christmas Eve and you do not have an appointment, please check your local office is open by calling the NDIS Call Centre: 1800 800 110.

Public Holidays

All sites will be closed on:

  • Friday 25 December (Christmas Day)
  • Monday 28 December
  • Friday 1 January 2016 (New Year&'s Day)

Tuesday 29 December to Thursday 31 December 2015

The sites listed below will be open 10.00am to 3.00pm on

  • Tuesday 29 December
  • Wednesday 30 December
  • Thursday 31 December 2015

Australian Capital Territory – Braddon

South Australia – St Marys, Elizabeth

Tasmania – Hobart

Victoria – Barwon

Western Australia – Midland

New South Wales – Newcastle, Penrith

The Charlestown site will have different opening hours:

  • Tuesday 29 December - 10.00am to 3.00pm
  • Wednesday 30 December - 9.00am to 5.00pm
  • Thursday 31 December - 9.00am to 5.00pm

All other sites will remain closed until Monday 4 January 2016.

You can go to the NDIS locations page to find street addresses for all NDIS sites.

Provider Support

Emails sent to providersupport@ndis.gov.au after 12.30pm on Thursday 24 December 2015 will be processed on Monday 4 January 2016.

If you require urgent assistance please call the NDIS Call Centre: 1800 800 110.

Please note: the call centre will not be available on Public Holidays.

Claims for payment of funded supports

Claims for funded support payments received after 5pm on Tuesday 22 December will be processed on Monday 4 January.