Quality and safeguards
National Disability Insurance Agency is working to ensure that all participants are able to access high-quality services that will enable them to achieve their goals.
Governments have agreed to the development of a national approach to quality and safeguards as part of the National Disability Insurance Scheme (NDIS).
There is agreement that the national framework should maximise the opportunities for people with disability to make decisions about their supports while also enabling them to live free from abuse, neglect and exploitation. The framework should also promote innovation, continuous improvement and best practice in the provision of supports.
A nationally consistent quality and safeguards framework should mean that people interacting with NDIS can expect consistent standards and safeguards wherever they live in Australia.
The Commonwealth Government, in collaboration with the NDIA and state and territory governments, is leading the work to develop a system of quality assurance and safeguards, which will include complaints and critical incidents management.
Public consultations on options for a national framework have been completed and an analysis of the findings is currently underway. A report of findings is under development for consideration by Ministers in early 2016.
Until the NDIS is fully implemented, the National Disability Insurance Agency (NDIA) is using existing state, territory and Commonwealth quality and safeguarding systems in making decisions about the registration of support providers. Participants continue to have access to the same avenues for raising concerns and making complaints.
Quality Assurance and Safeguards Working Arrangements: