What help can I get?

The National Disability Insurance Agency understands that everyone's needs, preferences and aspirations are different. We provide information and referrals, support to access community services and activities, personal plans and supports over a lifetime.

We provide personalised:

Information and referral

For many people with disability, support starts with having easier access to information. This means knowing where to find out about supports and how to tap into supports already available in the community.

Anyone with or affected by disability can approach us for advice, information and referral services, including families and carers. We provide:

  • easier and better access to information about the most effective support options
  • referral to relevant disability, mainstream, crisis intervention and community services and supports
  • help to build individual capacity through support such as diagnosis advice, peer support and skills development
  • links to local support groups, clubs, associations, initiatives or programs.

An example of how we might provide information and referral support is Mario’s story.

Support to access community services and activities

Some people may need support to access available supports or join in local community activities such as social, study, sporting or other interests. Our local area coordinators can help make these connections.

An example of how we might provide support to access community services is Kim’s story.

Individualised plans and supports

If you are eligible, we work with you to develop your individualised plan. You can receive assistance through the planning process.

  • Goals and aspirations - Your plan is based on your goals and aspirations, now and for the future. It also covers your functional support needs for daily living and participation, the support you need to pursue your goals, and how you want to manage your plan overtime.
  • Lifetime commitment - Importantly, we provide a lifetime commitment to supports for the people who need it the most, that is people with a permanent and significant disability who need help with everyday life. In providing these supports, we recognise that support needs may change over a lifetime.
  • Families and carers - We understand the critical importance of the support provided by families and carers, and also work with them as part of the planning to make sure their valuable role can be sustained. For more information, see Families and carers.
  • Managing your plan - You decide how you want to manage your plan. For example, you may choose to manage it yourself, nominate someone to help you or ask us to manage all or part of your plan on your behalf. We provide information to help you make these choices.

An example of how we might provide a personal plan and supports over a lifetime is Sarah’s story.

Early intervention

We recognise the importance of early intervention, and support people when there is good evidence that this will improve an area of functioning, or delay or lessen a decline in functioning.

An example of how we might provide early intervention support is Hussein’s story.

Funded supports

Depending on your goals, aspirations, needs and informal supports, your approved plan may include funded supports. You can choose support providers, how this support is delivered and how much control you want in managing your plan.

This could involve choosing support providers, including existing or new disability, community and mainstream supports, to supplement the informal support provided by family, friends and other carers.

Support may be one-off, such as to buy a new wheelchair or communication device. We can make sure support happens, when it’s needed. An example of how we might provide funded supports is Don’s story.

Find out more