Provider portal updates

Please refer to the Provider Toolkit for step-by-step guides to the myplace provider portal.

What can I do on the myplace portal?

It's now even easier to find services and providers using the Provider Finder in the myplace portal.

Provider Finder is an interactive search service located on the myplace portal. It helps NDIS participants easily find registered providers that best suit their needs.

New interactive Google mapping functionality has been added to the Provider Finder. This allows users to find directions from a location—such as a home address—to a registered provider's address. The service will also display the provider location and estimated travel time by car, public transport or other modes of transport.

It is important for providers to keep their registration details up to date to ensure participants can easily and accurately locate providers and their services.

Providers operating in NSW and/or SA can update their information through the NDIS Commission portal (external).

Providers operating in Vic, Qld, WA, Tas, ACT and the NT can update their information in the myplace provider portal.

Since the first phase of enhancements in May 2018, the NDIA has been committed to ongoing enhancements of the Provider Finder service. These enhancements have made it easier for participants to navigate and find information about available services and providers.