Invoicing scam

Scammers are currently sending false billing emails. They look genuine and ask you to pay an invoice into an account that is different to the usual account you pay money in to for that provider or supplier.

If you receive one of these emails, you should:

  • call your provider and ask whether they sent this email with the change of bank account details, if they did not;
  • contact the NDIS fraud reporting and scams helpline on 1800 650 717 or email fraudreporting@ndis.gov.au.    

If you have paid the invoice already, you should:

  • change your email account passwords
  • contact your bank or financial institution and report the scam 
  • ask your bank whether they can reverse the payment, freeze the scam account and/or recover the funds 
  • check your NDIS records for any unauthorised payments, withdrawals or updates
  • report the incident to the NDIS fraud reporting and scams helpline on 1800 650 717 or email fraudreporting@ndis.gov.au.

Unauthorised access 

Reports of unauthorised access to the provider portal has led to false payment claims, using participant identities.  

If you see unusual claim activity, report it to the NDIS fraud reporting and scams helpline by calling 1800 650 717 or emailing fraudreporting@ndis.gov.au.

Charity scams 

In the current climate, we have seen an increase in charity scams relating to COVID-19. These involve being contacted by somebody claiming to be from health related charities and services, contact can be made by phone, mail, email or face-to-face. 

Before you donate to any charity you should check if they are a registered charity on the Australian Government’s Australian Charities and Non-for-profit Register website.

Contact the NDIS fraud reporting and scams helpline on 1800 650 717 or email fraudreporting@ndis.gov.au if you believe you have been scammed by a fake charity.

Phishing scams 

Viruses or malware are sent via links in emails, documents, or on websites. They claim to provide information on how to protect yourself against COVID-19, or how to claim a payment. When you activate the link or open the document, the virus or malware collects personal information and data. 

Phishing scams often take the form of emails impersonating government organisation such has the Department of Health, Services Australia, NDIA, the Australian Taxation Office, or even the World Health Organisation. 

Contact the NDIS fraud reporting and scams helpline on 1800 650 717 or email fraudreporting@ndis.gov.au if you suspect your personal information has been stolen.

This page current as of
9 September 2020