Accessibility and Dignified Access at our participant facing centres

"Dignified Access" occurs when all participants, providers, other visitors and employees have a safe and equitable access and a dignified user experience of the NDIA office. Where access may be limited, a dignified alternative can be arranged.

Dignified Access considerations applies to people with both visible and invisible disabilities and barriers.

Find out details about your state or territory's NDIA offices and their accessibility features.

Dignified access features within our agency include:

Accessible parking

  • Parking spaces with a minimum width of 2.4m
  • Parking spaces with a minimum width of 2.4m
  • Clear space on the driver's side for entry/exit from vehicle
  • Easily accessible kerb ramp for wheelchair and scooter access
  • Accessible parking signage

 Pedestrian walkways and stairways

  • Clear, unobstructed path of travel from the street to the entrance
  • Walkways and ramps have a minimum width of 1500mm to allow easy access for wheelchairs and scooters
  • Clear signage allowing people to find their way directly to the office
  • Visible contrast strips on tread of stairs
  • Tactile surface indicators at the bottom and top of each stairway
  • Handrails on both sides of stairways

Lifts

  • Accessible path of travel to the lift
  • Floor number selector panel with audio announcement, for the lift occupants, to announce each floor 
  • Raised tactile and braille signage and selection panel
  • Clear access for passengers with mobility issues or wheelchairs and scooters
  • Hand rails inside the lifts
  • Emergency hands free communication

Entrances

  • Clear continuous accessible path of travel
  • Where there are revolving doors there is an adjacent hinged or sliding door
  • Visual indicators on fully glazed doors and glass panels
  • Clear access for visitors with a clearance of 850mm
  • Ramps at thresholds where required
  • Circulation space at doorways for wheelchair and scooter access

Reception

  • Clear continuous accessible path of travel to the reception counter
  • Reception counter hearing loop
  • Braille signage
  • Benches and counters with clearance underneath
  • Ramps at thresholds where required
  • Circulation space at doorways for wheelchair and scooter access

Meeting Rooms

  • Providing participants, providers and visitors with the facilities to be able to conduct meeting's in an appropriate and dignified venue/room that is suitable for the purpose of the meeting
  • Glass walls or viewing panels in all rooms
  • Circulation space to allow for wheelchair and scooter access
  • Natural and artificial lighting to allow for even illumination without creating glare or reflection
  • Personal hearing loops and acoustic wall panelling
  • Braille signage

​Ambulant and accessible unisex toilets

  • Providing easy access to bathroom facilities including automatic door openers on accessible toilets
  • Grab rails where required
  • Circulation space to allow for wheelchair and scooter access
  • Natural and artificial lighting to allow for even illumination without creating glare or reflection
  • Soap dispensers, hand towels and basins with ease of access
  • Emergency assistance buttons

Emergency warning systems

  • Effective emergency warning systems for people with vision and/or hearing loss
  • Electronic sounders or an amplified sound system for emergency evacuation
  • Emergency lighting
  • Emergency evacuation plans visible near all entrances and exits

If you have any queries about access to one of our sites or if you require adjustments and / or alternative access requirements please contact the NDIA via our Contact us page.

NDIA Offices with accessibility features