Pathway reform - what's happening in 2019

Pathway reform implementation schedule

As part of our commitment to improving your experience and supporting you to achieve better outcomes, we are making a number of changes to the way you access and engage with the NDIS.

To help you understand what is changing, when it is changing and how it might benefit you, we have created the below implementation schedule.

The new participant pathway

What will be changing?

We are improving the way we support you to develop and use your plan. Our new approach includes providing you with face-to-face planning and plan implementation meetings; providing you with a consistent NDIS point of contact; implementing processes to ensure your Local Area Coordinator and your planner discuss your plan before and after your plan has been finalised; upskilling both Local Area Coordinators and planners to ensure they can support a high quality planning experience for you, your families and carers.

When and where will it be implemented?

If you live in Western Australia, the Australia Capital Territory, Northern Territory, New South Wales or Tasmania you should already be experiencing these changes.

If you live in South Australia and Queensland, you will start to see these changes from February 2019, noting that the training will be progressively delivered between February and June 2019. 

For those that live in Victoria, the changes began in some locations in December 2018 and will continue to be rolled out in remaining locations until May 2019. 

How will the change benefit me?

These changes will improve both your experience with NDIS staff and the outcomes you are able to achieve. By providing you with face-to-face meetings and a single point of contact within the NDIS, you won't have to tell your story multiple times and you will know who you can contact if you have any questions.

Meetings between your Local Area Coordinator and planner before your plan is reviewed will support the planner to better understand your circumstances and why you have requested the supports in your plan. A meeting between your Local Area Coordinator and your planner once your plan has been approved will support your Local Area Coordinator to explain the reasonable and necessary decisions that have been made, including a discussion with you about other support options that may be available through community and other government services.

Early Childhood Early Intervention (ECEI) pathway

What will be changing?

We are making three changes to the ECEI pathway in the first part of 2019. We will be providing your Early Childhood Partner with a new prioritisation framework to make sure those most in need get services first. We will also be releasing an ECEI booklet for parents and carers so you will know how the system works and what you should expect from your Early Childhood Partner. Lastly, we will be appointing ECEI practice leads to build early childhood intervention capability across our workforce.  

When and where will it be changing?

These changes will occur nationally, with the prioritisation framework due to be provided to Early Childhood Partners in February 2019, and the ECEI booklet and ECEI Practice Leads in place by March 2019. 

How will the change benefit me?

These changes have been designed to support parents and carers to better understand the ECEI pathway approach and support the NDIS to deliver an evidence-based, best practice early childhood intervention service. This way, children with a developmental delay and/or disability can take up opportunities in their natural environment, practicing the skills they need to participate in everyday life. 

Complex support needs pathway

What will be changing?

Some of you have personal and situational factors that impact on your ability to engage with the NDIS. To better support people in these situations, we are implementing a complex support needs pathway. The complex support needs pathway will include staff with the experience to support participants, work with other government services, and guide and drive workforce development.

When and where will it be changing?

It is important that we get the complex support needs pathway right. As such, we will progressively roll out this new approach, learning and adapting it as it spreads across the country.

If you live in Brimbank-Melton, Moonee Valley, Maribyrnong, Hobsons Bay and Wyndham in Victoria; or Parramatta, Canterbury-Bankstown and Cumberland in New South Wales; you may already have experienced the complex support needs pathway approach. If you live in Canning in Western Australia, you may experience the complex support needs pathway process from March 2019. Rollout in new locations will be confirmed later in 2019.

How will the change benefit me?

If you receive support as part of the complex support needs pathway, you may receive more targeted support as you transition from state and/or commonwealth service; you might receive more targeted support as you develop your plan; and you might be linked to an experienced support coordinator who will help you to work out the best way to use your plan—including linking participants with the supports they need, monitoring the use of your plan, supporting you with your plan review and responding to issues as they are identified.

Psychosocial disability service stream

What will be changing?

We will be upskilling our workforce to better understand severe and persistent mental health conditions, what we call psychosocial disability. We will also make available new resources for participants, partners, service providers, and other government services to support access to the NDIS and active participation in the planning process.

When and where will it be changing?

The improved resources are available across the country via the NDIS website. Staff in Tasmania and South Australia have already been trained to better understand psychosocial disability, with staff in Victoria and Queensland to receive training from February 2019. Implementation in the remaining states and territories is currently being finalised.

How will the change benefit me?

The new resources will support you to better understand the NDIS, what you need to do to seek access to the NDIS and how your experience will be supported by a highly skilled, knowledgeable NDIS workforce.

Hearing service stream

What will be changing?

We will streamline the access process for children from birth to six years of age.

When and where will it be changing?

The streamlined approach was implemented nationally on 20 August 2018.

How will the change benefit me?

Parents and carers will be able to access the supports their child needs to avoid the risk of developmental delay

Service enhancements

What will be changing?

We are making a number of changes to our approach so that participants from a variety of backgrounds receive a service tailored to their requirements. Stay tuned for more updates as they are confirmed.

If you are from a culturally and linguistically diverse community, we will release a number of resources to support you to access interpreting services. This includes resources targeted to interpreters as well, supporting them to better understand the NDIS and our terminology before meetings with us.

When and where will it be changing?

The translation resources will be released nationally from February 2019.

How will the change benefit me?

If you prefer to speak in a language other than English when meeting with your service providers, the new resources will assist you to get the interpreter support you need.

System and process improvements

To provide you with high quality customer service it is important that we have business systems and processes that are fit for purpose. We are making a number of changes to our business system and processes to make your plan easier to understand, make it easier for your plan to be adjusted, and make it easier for you to get the assistive technology and home modifications you need.

Provider pathway

Providers of disability services are critical to the success of the NDIS. We need a strong and vibrant provider market that contributes to improving outcomes for participants. As part of the new provider pathway the NDIA will provide better information and insights to support business decisions and make it easier for providers to interact with the NDIS and connect with participants. This includes both system and service improvements.

This page current as of
6 February 2019