On this page:

1. What is the purpose of this Operational Guideline?
2. What is the relevant legislation?
3. Principles relating to information handling
4. Overview
5. General matters relating to information handling
   1. What is protected information?
   2. What is personal information?
   3. What is sensitive information?
6. Privacy
   1. How does the NDIS Act interact with the Privacy Act?
   2. The Australian Privacy Principles (APPs)
      1. APP 3 – collection of solicited personal information
      2. APP 5 – notification of the collection of personal information
      3. APP 11 – security of personal information
7. Collection of information
   1. General power to collect information for the purposes of the NDIS Act
   2. General principles applicable to collecting information
   3. Powers to request information
      1. Requesting information for the purposes of determining access
      2. Requesting information for the purposes of preparing and approving a participant's plan
      3. Requesting information for the purposes of reviewing a participant's plan
   4. Authority to obtain information
      1. Power to obtain information from participants and prospective participants to ensure the integrity of the NDIS
      2. Power to obtain information from persons other than prospective participants and participants to ensure the integrity of the NDIS
      3. Power to obtain information from a person, or about a person, who owes a debt to the NDIA
   5. Effect of State, Territory and Commonwealth laws on collecting information
   6. Unsolicited information
   7. Recording and storing information
   8. Deleting information collected under, or for the purposes of the NDIS Act
8. Recording, disclosing and using information
   1. General power to record, disclose and use information for the purposes of the NDIS Act
   2. Recording, disclosing and using information with the consent of the person to whom the information relates
   3. Recording, disclosing and using information to prevent or lessen a serious threat to an individual's life, health or safety
9. Disclosing protected information in other circumstances
   1. Disclosure in the public interest
   2. Disclosure to Heads of Agencies
   3. Disclosure of information to participant's nominee
10. Criminal sanctions may apply to people dealing with protected information.