Planning Operational Guideline - General matters relating to planning

5. General matters relating to planning

5.1 What is the planning process?

The planning process involves the NDIA working together with a participant, and is designed to result in the NDIA gaining a rich understanding of a participant’s support needs. To ensure that a holistic assessment can be undertaken, the planning process may also involve family, carers and significant others.

In order to maximise choice and control, the planning process should be led by the participant (to the extent they wish to engage) and use goal based-planning and strengths-based approaches to increase participant independence.

The planning process eventually leads to the preparation of a participant’s individualised plan.

5.2 What is a plan?

A plan is a document which outlines the environmental and personal context of the participant, along with the specific support/s which will be provided to, or funded for the participant to enable them to effectively move towards their personal goals, objectives and aspirations.

A plan will include informal, mainstream and community supports and supports funded, or provided by the NDIS (known as reasonable and necessary supports). See what must be included in a participant’s plan?

5.3 When must the NDIA prepare a participant’s plan?

When a person becomes a participant, the NDIA must facilitate the preparation of the participant's plan (section 32(1)).

Therefore, every participant in the NDIS will have a plan prepared on their behalf by the NDIA.

See also timeframes for preparing a participant’s plan.

5.4 What must be included in a participant’s plan?

A participant's plan must include:

  • the participant's statement of goals and aspirations prepared by the participant that specifies:
    1. the goals, objectives and aspirations of the participant (section 33(1)(a)); and
    2. the environmental and personal context of the participant's living, including the participant's:
      • living arrangements (section 33(1)(b)(i)); and
      • informal community supports and other community supports (section 33(1)(b)(ii)); and
      • social and economic participation (section 33(1)(b)(iii)); and

5.5 When is a participant’s plan in effect?

A participant’s plan comes into effect when the NDIA has:

5.6 When does a participant’s plan cease to be in effect?

A participant’s plan ceases to be in effect when:

5.7 Can a participant’s plan be varied?

A participant’s plan cannot be varied after it comes into effect. However, a participant’s plan can be replaced with a new plan (section 37(2)).

The NDIA may conduct a review of a participant’s plan or a participant may change their statement of goals and aspirations at any time, both of which result in the existing plan being replaced with a new plan.

5.8 Can a participant’s plan be suspended?

Yes. A participant who has a plan in effect will have their plan suspended if:

5.9 What is the effect of suspending a participant’s plan?

Where a participant’s plan is suspended their plan continues to remain in effect.

However, the suspension of a participant’s plan will affect their statement of participant supports.

The effect of suspension of a statement of participant supports in a participant’s plan is that during the period of suspension:

  • the participant is not entitled to be paid NDIS amounts for any reasonable and necessary supports that would have been otherwise funded during the period of suspension (section 41(2)(a));
  • the NDIA is not required to provide or fund other supports under the plan (but is not prevented from continuing to do so where this is considered to be appropriate) (section 41(2)(b)); and
  • the participant is not entitled to request a review of the plan (section 41(2)(c)).
This page current as of
18 July 2019
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