Registered Providers Operational Guideline - Making an application to be a registered provider of supports

4. Making an application to be a registered provider of supports

A person or organisation may apply in writing to the NDIA to be a registered provider of supports (section 69(1)).

An application to be a registered provider of supports can be in relation to either, or both of the following:

  • managing the funding for supports under plans (i.e. a registered plan management provider) (section 69(1)(a)); or
  • providing supports (section 69(1)(b)).

4.1 What constitutes a valid application to be a registered provider of supports?

A valid application to be a registered provider of supports must:

  • have been received by the NDIA;
  • be in the form approved by the NDIA (if a specific form has been approved for use) and contain the information required by the form (section 69(2)(a));
  • include any information or documents required by the NDIA (section 69(2)(b)).

If an application is not valid, the NDIA will do everything reasonably possible to work with the person or organisation who made the application to ensure that any requirements for making a valid application are met.

The NDIA is not required to make a decision until a valid application is received (section 197).

Further information on the application process is located on the provider toolkit page on the NDIS website.

4.2 What will the NDIA do when it receives a valid application?

Once a valid application to be a registered provider of supports is received, the NDIA will commence the process of determining whether the person or organisation meets the criteria for approval as a registered provider of supports.

The NDIS Act does not prescribe a timeframe within which the NDIA must decide whether a person or organisation meets the criteria for approval as a registered provider of supports. However, the NDIA will use its best endeavors to determine valid applications as soon as is reasonably practicable.

This page current as of
21 May 2019