Registered Providers Operational Guideline - Overview

1. What is the purpose of this Operational Guideline?

This Operational Guideline provides guidance when determining whether a person or organisation meets the criteria for approval to be a registered provider of supports in the National Disability Insurance Scheme (NDIS). It is important to note this Operational Guideline only applies to a person or organisation seeking to be a registered provider of supports through the NDIA.

A person or organisation seeking to be a registered NDIS provider should refer to the NDIS Quality and Safeguards Commission (the NDIS Commission). The NDIS Commission is a new independent agency established to improve the quality and safety of NDIS supports and services. The NDIS Commission is now responsible for the registration and regulation of providers within their jurisdiction. The NDIS Commission commenced operation on 1 July 2018 and assumes responsibility for registration and regulation of providers in jurisdictions according to the following roll-out timeline:

  • 1 July 2018 New South Wales (NSW) and South Australia (SA)
  • 1 July 2019 Australian Capital Territory (ACT), Victoria (VIC), Tasmania (TAS), Northern Territory (NT), Queensland (QLD)
  • 1 July 2020 Western Australia (WA)  

For more information go to the NDIS Commission website .

In addition, this Operational Guideline outlines the requirements for registered providers of supports once they become registered by the NDIA, and provides further guidance on the circumstances in which a registered provider of supports registration may be revoked by the NDIA.

2. What is the relevant legislation?

3. Overview

Providers play a key role in delivering supports to participants. The capability and integrity of providers is essential to the success of supporting participants to achieve their goals, objectives and aspirations.

Each NDIS participant will have a plan which outlines, amongst other matters, the supports that will be funded or provided to the participant.

For each participant, a person will be identified as managing the funding for supports under their plan. Funding can be managed by the participant, the NDIA, a plan nominee or a 'registered plan management provider' (see managing the funding for supports under a participant's plan).

If the funding for supports under a participant's plan is managed by the NDIA, only 'registered providers of supports' (or 'registered NDIS providers' under the NDIS Commission) can provide those supports (section 33(6)). Accordingly, a person or organisation seeking to deliver supports or services to participants whose funding is managed by the NDIA must apply to be a registered provider of supports or registered NDIS provider.

Similarly, a person or organisation must apply to be a registered provider of supports or registered NDIS provider if seeking to provide registered plan management services to one or more participants.

A person or organisation seeking to be a registered NDIS provider need to apply through the NDIS Commission.

A person or organisation seeking to be a registered provider of supports will continue to apply through the NDIA until the jurisdiction transitions to the NDIS Commission. There are two steps to be satisfied for approval to be given:

  • the person or organisation seeking approval (the applicant) makes an application in writing; and
  • the NDIA decides that the applicant meets the criteria for approval as a registered provider of supports.

After a person or organisation is approved as a registered provider of supports by the NDIA, they must continue to fulfil the criteria for approval, including compliance with the NDIA's terms of business. Registered providers of supports must also comply with certain requirements described in the Registered Providers of Supports Rules.

In some circumstances, the NDIA may revoke the approval of a person or organisation operating as a registered provider of supports.

This page current as of
18 July 2019