About the Administrative Appeals Tribunal

If you disagree with our decision

This document explains what to do if you don’t agree with a decision that has been made by the National Disability Insurance Agency.

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If you don’t agree with a decision, you can contact the Administrative Appeals Tribunal.

The Administrative Appeals Tribunal is part of the Australian Government. In this document, we call it the AAT.

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You need to contact the AAT within 28 days of receiving the decision.

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The contact details for the AAT are listed below.

What does the AAT do?

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The AAT listens to problems when people don’t agree with decisions that have been made by the government.

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The AAT can also help people work out problems about decisions that have been made by the government.

What do you need to do?

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You will need to fill out a form that explains your problem to the AAT.

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Then, the AAT will start working through your problem. They will want to gather information about you and the problem you are having.

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They may have a meeting with you.

This meeting is called a ‘preliminary conference’.

Then the AAT works out what to do next

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Sometimes, they will talk to or hold meetings with the National Disability Insurance Agency.

Other times, they will set up what is called a hearing. This is a formal meeting where everyone gets to explain their side of the problem.

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After the hearing, the AAT makes a final decision based on what everyone needs and wants.

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The process may take a while. For example, once you submit your form, it may take between 3 and 6 weeks for the AAT to set up the preliminary conference.

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If there is a hearing, the AAT will usually provide their final decision within 4 weeks.

How can I contact the AAT?

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1800 228 333

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If you need an interpreter, call the Translating and Interpreting Service on 131 450. Then ask them to call the AAT on 1800 228 333.

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TTY users: 133 677 then ask for 1800 228 333.

Speak and Listen Users: 1300 555 727 then ask for 1800 228 333.

Internet relay users: Connect to the National Relay Service then ask for 1800 228 333.