About the Administrative Appeals Tribunal
If you disagree with our decision
This document explains what to do if you don’t agree with a decision that has been made by the National Disability Insurance Agency.
If you don’t agree with a decision, you can contact the Administrative Appeals Tribunal.
The Administrative Appeals Tribunal is part of the Australian Government. In this document, we call it the AAT.
You need to contact the AAT within 28 days of receiving the decision.
The contact details for the AAT are listed below.
What does the AAT do?
The AAT listens to problems when people don’t agree with decisions that have been made by the government.
The AAT can also help people work out problems about decisions that have been made by the government.
What do you need to do?
You will need to fill out a form that explains your problem to the AAT.
Then, the AAT will start working through your problem. They will want to gather information about you and the problem you are having.
They may have a meeting with you.
This meeting is called a ‘preliminary conference’.
Then the AAT works out what to do next
Sometimes, they will talk to or hold meetings with the National Disability Insurance Agency.
Other times, they will set up what is called a hearing. This is a formal meeting where everyone gets to explain their side of the problem.
After the hearing, the AAT makes a final decision based on what everyone needs and wants.
The process may take a while. For example, once you submit your form, it may take between 3 and 6 weeks for the AAT to set up the preliminary conference.
If there is a hearing, the AAT will usually provide their final decision within 4 weeks.
How can I contact the AAT?
1800 228 333
If you need an interpreter, call the Translating and Interpreting Service on 131 450. Then ask them to call the AAT on 1800 228 333.
TTY users: 133 677 then ask for 1800 228 333.
Speak and Listen Users: 1300 555 727 then ask for 1800 228 333.
Internet relay users: Connect to the National Relay Service then ask for 1800 228 333.