Complaint form

The National Disability Insurance Agency (NDIA) welcomes feedback, including complaints. We believe people have a right to speak up as it helps us to see what works, what doesn’t and where we can make improvements in our products and services.


Open the Word form available on the right of this page. If the document opens in a 'View only' mode, you will have to 'Enable editing'. The document is a Read only document so you should save it to your computer before filling it in. To fill in the form, simply click or place the cursor in the grey fields after each heading and start typing. Move from one field to the next using your mouse or tab key. Below are the headings contained in the form; you can copy these into your own document if you prefer.

When you have filled out the complaints form:

  • Email your form to:
  • Post your form to: National Disability Insurance Agency, GPO Box 700, Canberra ACT 2601
  • Drop your form off at any National Disability Insurance Scheme office.