Making claims

You can claim from your self-managed budget in the app. You can also upload documents, like receipts before submitting the claim and save favourite claims to make claiming for regular supports even faster.

No. You don’t have to upload a document to submit a claim from the app.

You can upload a maximum of 5 files. They must be in .pdf, .jpeg, .jpg, .png or .bmp format and under 5MB each.

Yes. You will see a message letting you know that the document is being uploaded and you can keep going with your claim. If the document has failed to upload, a message will appear.

Yes. You will be able to view the uploaded documents in the myplace portal the next day.

You will need to make the claim between the start and end dates of your current plan. If your support was given over more than one days, select the option ‘Support ran over multiple days’ and enter the start and end dates for your support.

You can’t view the reason a claim has been rejected in the app. You can log into myplace Participant portal to see why a claim has been rejected.

You can discard the claim before you submit it by pressing the cross in the top corner. You can’t delete a claim after submitting it.

You will see an alert if you enter the same claim details as a claim you have already submitted. If it is not a mistake you can continue submitting the claim.

When you save a favourite claim the app saves the payee's name, description (optional) and support category.

The app only shows claims and payees from your current plan. When you get a new plan, claims and payees will be blank until you start making claims from it.

Yes. Claims submitted using the mobile app will be visible in the myplace portal and vice versa.