The information on this page will be updated as the coronavirus (COVID-19) situation evolves.

Information on this page is current as at 7 October 2020.

If you are concerned about your NDIS budget and your situation has changed you should contact the NDIA on 1800 800 110 so we can discuss your situation and make changes to your plan.

Key points:

  • The Victorian Government has released the coronavirus (COVID-19) roadmap  for reopening which explains how restrictions will be eased in steps. 
  • Your essential disability services including supports to ensure health and wellbeing should continue to be provided during all coronavirus (COVID-19) restrictions. 
  • As restrictions are lifted by the Victorian Government, you may be able to start receiving more NDIS funded services and supports in the community. 
  • You should talk to your providers about when and at which step of the roadmap your programs, services and supports can safely start again.
  • Providers are encouraged to start planning now for adjusting supports and services to reflect the changing restrictions across each step.

Metropolitan Melbourne and regional Victoria roadmap 

Subject to public health advice, some restrictions are being eased across Victoria. Regional Victoria and metropolitan Melbourne each have their own roadmaps, relating to how many active cases are currently in the community.

Learn more about roadmaps by region:

What does the roadmap mean for NDIS participants?

Your essential disability services should continue to be provided during all coronavirus (COVID-19) restrictions. 

As restrictions are lifted by the Victorian Government, you may be able to start receiving more NDIS funded services and supports in the community. You should talk to your providers about when at which step of the roadmap your programs, services and supports can safely start again.

Your provider should do their best to keep you safe and protect you from the risk of catching coronavirus (COVID-19). They should keep providing the supports you need to maintain your health, safety and wellbeing. 

Because of physical distancing and self-isolation rules, your provider may need to make some changes to the way they support you. If there are any changes to your supports or services, your provider should explain these to you and seek your views about them. They should ask you what supports are important to you and consider this when they make changes. 

Your NDIS provider must tell the NDIS Commission if coronavirus (COVID-19) is having a significant impact on the supports and services you receive.

What support is available?

We have made a number of temporary changes to make sure you can continue to get the disability related services and supports during restrictions. 

Find out more about these changes:

  • The ability to purchase personal protective equipment such as mask, gloves and hand sanitiser using NDIS funding.
  • A flexible approach for low cost Assistive Technology items. This allows participants to access low cost AT items, such as smart devices and physio equipment, in consultation with their existing support providers.
  • To support participants living in Supported Independent Living arrangements who are required to self-isolate or quarantine, the NDIA has temporarily introduced two new support items for cleaning services and higher intensity support. 
  • If a participant has a support worker attending their home who later tests positive to coronavirus (COVID-19), then the participant will be able to access a one-off deep clean.
  • To better support people with disabilities to apply to the NDIS while maintaining physical distancing during the coronavirus (COVID-19) pandemic, we have made our ARF and Supporting Evidence Form available for download. 

As restrictions ease the provisions for coronavirus (COVID-19) related NDIS supports will be reassessed in line with health advice. Information on this page will be updated regularly.

Advice for Victorian providers 

The NDIS Quality and Safeguarding Commission has a range of information which aligns to the Victorian roadmap for reopening. It includes some important steps that providers should take into account in the delivery of supports and services to people with disability

Providers are encouraged to start planning now for adjusting your supports and services to reflect the changing restrictions across each step.

If there are any changes to the supports a provider provides it should be done in consultation with, and communicated to, the people they support, their families and other people who need to know.

As restrictions ease it is critical that NDIS participants are assisted to take advantage of more opportunities for exercise and social interaction, where they need support to do so.

For more information on the changes that you should reflect in your planning and put into practice with the people you support, follow the links below:

This page current as of
7 October 2020
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