Disability supports previously delivered face-to-face may not be able to be delivered due to restrictions. You should ask your provider if supports can be delivered over the phone or by video call, or if group-based supports can be delivered on a one-on-one basis if they meet the Permitted Work guidelines.
Below are a range of scenarios to help explain how families and carers can use their NDIS funds flexibly during the coronavirus (COVID-19) pandemic.
It is important to follow the local health advice and make decisions on support workers in your home based on that health advice. All supports and services must be essential and follow health advice and restrictions in place where you live.
From 7.00am to 8.30am in the morning, a support worker would generally help the participant prepare for the school day at a mainstream school.
During coronavirus (COVID-19), the family determine they require essential disability related supports and agree to flexibly use their funds so that the support worker starts later at 8.00am and finishes at 9.30am, to prepare the student for remote learning.
You previously had a support worker come to your home and take your child out into the community to achieve a goal. Coronavirus (COVID-19) restrictions mean this is not possible.
You talk to your provider about delivering the services in your home. Your provider uses digital technology to connect your child with friends and peers, achieving a similar outcome to the previous community activity.
Your support worker can continue to support your child and to you as a family through in home support as long as it is essential and follows the current Stage 3 and 4 restrictions in place in Victoria .
Since coronavirus (COVID-19) you have identified with your child that supporting and developing digital communication skills is needed to sustain community connections and build independence.
You do not need to submit a plan review request if you want to update the goals and aspirations statement in your child’s plan.
You talk to your existing provider who previously supported your child with community connections so they can modify their program to support and build confidence in developing digital communication skills
You want to make further changes to you plan so you talk to your planner, Early Childhood partner or Local Area Coordinator or phone 1800 800 100 and select option 5 to discuss your situation.
A current NDIS participant does not have support worker hours included in their plan because the bulk of a child’s time is spent at school and previously the family has been able to manage the other hours.
Now they are at home 24/7, informal supports are not sustainable.
The family or carer could first look at how they could use their existing funding to purchase essential disability related supports.
If your situation has significantly changed contact the NDIA on 1800 800 110 select option 5 to discuss your options and the potential for a plan review.