For providers - coronavirus (COVID-19)

Advice for providers

The NDIA is here to support providers and share advice about any changes that may affect their business throughout the coronavirus (COVID-19) outbreak.

This includes additional information about financial support, as well as updates to claiming and cancellation policies.

Providers are expected to continue delivering supports to NDIS participants and prioritise supports to meet the immediate needs of participants.

The NDIS National Quality and Safeguards Commission  (NQSC) is providing regular advice to registered NDIS providers and has links to Provider Alerts that contain important information for NDIS providers about coronavirus (COVID-19).

Providers are required to notify NQSC of any changes to the scale of their operations. They can do this by completing this form  on the NQSC website or calling 1800 035 544.

When registering, NDIS providers are required to ensure ‘continuity of support requirements’ and ‘risk management’ modules are in place.

Providers should refer to the Commission Quality Indicators to ensure they are prepared.

Providers are encouraged to regularly check the Department of Health  for the latest advice, including specific advice for the health and aged care sector .

Australian Government support for business 

Providers may be eligible to apply for Australian Government support for business in response to COVID-19. For more information, refer to the Department of Treasury website .

Refer to state and territory government websites for their latest response during the pandemic. 

Some local government areas are also offering support to businesses at this time and providers can refer to their local government website .

This page current as of
27 April 2020