If you feel unsafe or are unhappy with the quality of your supports and services – whether or not these issues relate to COVID-19 – it is important to know that you can speak to the NDIS Quality and Safeguards Commission (NDIS Commission) about your concerns. It is always okay to speak up.
If you are in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, you can make a complaint to the NDIS Commission by:
If you are in Western Australia please continue to contact HADSCO to make a complaint until 30 June 2020.
The NDIS Commission have produced a COVID-19 factsheet for NDIS participants that provides information to explain:
- what you can expect from your NDIS providers
- your rights
- how to make a complaint about a provider
- what resources are available from the NDIA
- where to find more information and resources about coronavirus (COVID-19).