New participant portal and app

my NDIS participant portal

The new my NDIS participant portal is for NDIS plans built for Tasmanian participants in our new computer system.

The new my NDIS participant portal is a more accessible and user-friendly way to:

view your budget
see your plan information and personal details
make and manage claims (for self-managed plans)
see all claims against your budget
see messages and correspondence from NDIA.

Before you use the new my NDIS participant portal for the first time, you need to register.

Access the my NDIS participant portal

Participants with a plan built in our new computer system can access the my NDIS participant portal through myGov.

Using myGov makes accessing the my NDIS participant portal easier and safer for participants, nominees and child representatives.

You will need to use your myGov account to access the my NDIS participant portal.

If you already have a myGov account for other government services such as Medicare, the Australian Taxation Office or Centrelink, you can use the same myGov account for the my NDIS participant portal.

If you need to link your myGov account to the NDIS:

Learn how to link the NDIS to your myGov account .

If they do not have an existing myGov account, they will need to create a new myGov account to access the my NDIS participant portal

If you need to create a myGov account:

Visit myGov to find out how to create your myGov account .

When you link your myGov account to the my NDIS participant portal for the first time, you will need to enter a NDIS activation code.

To get your activation code, you can either:

Call the NDIA on 1800 800 110
Visit the NDIS website contact page

Once you have linked your myGov account, you can sign into the my NDIS participant portal through the:

Existing my NDIS participant portal users

The sign in process for existing participants, child representatives and nominees using the my NDIS participant portal is changing.

You can sign in to the my NDIS participant portal using the existing sign in process (NDIS number and password) or through myGov.

If you are an existing participant who has a new plan approved in our new computer system, you will use your existing myGov account to access the new my NDIS participant portal.

This is the same way you access the myplace portal.

You can still access the myplace portal to access your previous plan and related information.

my NDIS app

The my NDIS app can now be used by participants with a NDIS plan created in our new computer system. If you have a plan in the new computer system, you will notice a new design and more accessibility features.

Existing participants and app users

If you are an existing participant with a plan in our new computer system, you can continue to use the current my NDIS app version.

You do not need to download a new version of the app or re-register for the app. Your new plan will be available in the app as soon as it is approved.

The app will ask you to accept our updated Terms and Conditions and Privacy notice.

It’s a good idea to make sure you always have the latest version of the my NDIS app on your mobile phone.

You can check for updates in the Google Play Store and Apple App Store .

New participants using the app for the first time

New participants using the my NDIS app for the first time will need to download the my NDIS app.

The new my NDIS app can be downloaded from the Google Play Store and Apple App Store for free.

When you sign into the my NDIS app for the first time, we will send you a code via SMS to confirm your information. This will be sent to the mobile phone number we have recorded for you.

Once you have entered the code, you will be asked to set up a PIN which you will use to sign into the app.

After signing into the app for the first time, you can set your app preferences including setting up FACE ID and Fingerprint and change your accessibility features to suit your needs.

Learn more about the my NDIS app.

For Tasmanian participants not involved in the NDIS test

Participants in Tasmania not involved in the test should continue to use the current myplace portal and the existing my NDIS app until their plan is reassessed or varied.

After you have a new NDIS plan created in our new computer system, it will be available in the app. You can also use the new my NDIS portal

For participants in other parts of Australia

Participants in other parts of Australia will continue to use the current myplace portal and/or my NDIS app.

The existing my NDIS app is still available for participants in other parts of Australia, or participants in Tasmania not involved in the test.

my NDIS portal privacy notice

This information is for NDIS participants involved in the test of new computer system and processes in Tasmania in late 2022 and early 2023.

The privacy notice explains how the NDIA will collect, use and disclose the information you provide. By registering for the my NDIS portal, you confirm you agree:

To share your personal information with the National Disability Insurance Agency for the purpose of delivering supports or services to you
You have read and understood our Privacy Notice.

Read the privacy notice.

my NDIS Portal Terms and Conditions

This information is for NDIS participants involved in the test of new computer system and processes in Tasmania in late 2022 and early 2023.

This explains the terms and conditions of using the my NDIS portal.

By using the my NDIS portal, you are considered to have accepted the terms set out in this document.

Read the Terms and Conditions.

Frequently asked questions

Signing into the my NDIS portal

You can access the new my NDIS participant portal when your plan is built in our new computer system.

You must have a myGov account to access the participant portal and link your myGov account to the NDIS.

Learn how to link the NDIS to your myGov account.

You can link a myGov account to the new my NDIS portal on the NDIS website or by using this information: Link National Disability Insurance Scheme | myGov

Once you have linked your myGov account, you can access the new my NDIS participant portal through myGov.

Once registered you can login to the my NDIS participant portal using the following information:

Your username which can be your own NDIS number or your recorded email address.
Your unique password which must be:
At least 7 characters in length
Include at least one letter and one number.
Special characters can also be used but are not essential.

If you are a child representative or nominee, you will need to use your own myGov account to access the participant portal/s.

Please make sure you are logged in using your own myGov account. If you are a nominee or child representative you will need to use your myGov account, not the participant’s account.

Yes, the my NDIS portal is responsive and will work on your tablet or mobile phone. We suggest you use your desktop computer.

Once you have a new plan, you will only be able to view that plan information in the new my NDIS portal. You can view your previous plan in the myplace portal.

You can continue to access the myplace portal and your other myGov member services via your myGov account.

This is how you can see your previous plan and information including claims history, previous correspondence, and your list of uploaded documents.

You can continue to use the myplace portal to view your past NDIS plans including:

Viewing your payment request history for your past NDIS plans
Viewing your plan documents for your past plans
Viewing your documents list
Submitting a payment request for a support during a previous plan period within 90 days of plan expiry.
Your service bookings
Your previous correspondence/inbox
Previous funding reports.

The my NDIS app can now be used by participants with a plan in our new computer system. You will notice a new design and more accessibility features.

We will build and deliver more features in the my NDIS participant portal so you can complete all your activities in one portal.

This will happen over time, and we will keep portal users updated as new features become available.

Making claims

Once you have a new plan approved and you have registered and signed into the my NDIS portal or my NDIS app you will only be able to claim from your current plan.

To claim from a previous plan, you will need to switch to the myplace portal through your myGov account.

You can make a self-managed claim from a previous plan in myplace portal for up to 90 days after the plan has ended.

Yes. You can copy the ABN from a file or tax invoice on your computer and then paste the number into the ABN field in the my NDIS portal.

Yes.

No. After the claim is submitted, the payee name and ABN are saved in your payee list.

Next time you make a claim for the same payee, you can choose them from your payee list and their name and ABN will be included in the claim.

Yes, if the payee is not on your payee list, please create a new payee.

No, uploading a receipt or invoice is optional.

You can upload a maximum of 5 files per claim. They must be in doc, docx, xls, xlsx, csv, pdf, jpeg, jpg, jpe, gif, bmp, png, xml or txt format and be under 5MB each.

Yes, you can upload a receipt or invoice to a claim you have already submitted.

You can make a claim up to 365 days from the date of support. If your support was given over more than one day, select the option ‘Support ran over multiple days’ and enter the start and end dates for your support.

You can see the reason for the claim rejection by clicking the claim ID on the View Claims menu.

You can't delete a claim after submitting it. You can discard the claim before you submit it by selecting the ‘discard claim’ button at the top of the screen.

Yes, you can cancel a claim but only when it is either paid or pending payment.

When you save a favourite claim, the portal saves the payee's name, ABN (if available), description and support category.

No, you won’t be able to see any claims you made in the myplace portal. You can continue to access the myplace portal to see your previous plan and claims history.

No, you won’t be able to see any claims about your previous plan. You can continue to access the myplace portal and your other myGov member services via your myGov account to see your previous plan and claims history.

Yes, the my NDIS participant portal and app will show all claims against your new plan.

Yes, your providers can claim for your Agency managed budgets.

You can contact your my NDIS contact to find out more information or get help using the my NDIS portal.

You can also contact NDIS on 1800 800 110 for general enquiries regarding the my NDIS portal.

Manage your account

A message on the landing screen will inform you when your sign-in details were last used, even if the sign-in was on a different device.

If you have any concerns, please contact the NDIS fraud reporting and scams hotline on 1800 650 717 or [email protected].

We can help you take steps to protect your NDIS records.

No. You can only make changes by calling the NDIS on 1800 800 110.

You have 90 days to use the my NDIS participant portal if you are no longer a participant or representative. If you need information after 90 days, please contact the NDIS on 1800 800 110.

To give us feedback about the my NDIS portal, please use the ‘Give feedback’ in the portal.

In the my NDIS portal, go to ‘Give feedback’ at the bottom of the screen
Rate the portal out of 5 stars
Give us any feedback you have in the ‘Tell us what you think’ box.

To give feedback about the my NDIS app, please use the “Provide feedback” in the app.

In the my NDIS app, got to "Account"
Select “My account and settings”
Select “Settings”
Select “Provide feedback” to rate the app out of 5 stars and tell us what you think.

Your access to the myplace portal will not change.

You can continue to upload documents in the myplace portal.

As we continue to improve the portal, you will be able to upload receipts and invoices to claims you have made using the my NDIS portal.

No. You will receive new messages and letters about your new plan in the new my NDIS participant portal. Your past correspondence will be available in your myGov inbox.

Viewing your plan and budget

You can only view your plan, built in our new computer system, in the my NDIS participant portal.

You can continue to view your previous plan and related information using the myplace portal.

You can only view your plan, built in our new computer system, in the my NDIS participant portal. You can continue to view your previous plan and related information using the myplace portal.

You can see all claims against your current NDIS plan in the my NDIS participant portal.

Use the search and filter option to view claims in different budget support categories, for different time periods, providers and claim amounts.

You can continue to see your previous claims history against your old plans on the myplace portal.

Yes. If you make a claim from the my NDIS portal, the balance shown in the portal will update as soon at the claim has been made.

No. You can only see your current plan in the my NDIS portal.

To get information about your previous plan, please use the myplace portal or contact the NDIS on 1800 800 110.

NDIS 1800 800 110

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