Information for plan managers
Providers who deliver specialist services like plan management will need to make sure their details are recorded in the participant’s plan as the people or organisations the participant has endorsed to deliver these services.
Plan managers will be able to view participant plans, and budgets when a participant has consented.
Quick reference guide for plan managers:
- What does day 1 look like – plan managers (141KB PDF)
- What does day 1 look like – plan managers (82KB DOCX)
Information for support coordinators and psychosocial recovery coaches
Participants will continue to choose their preferred support coordination and/or recovery coach provider.
If the participant already has a support coordinator/recovery coach services and wants to keep working with this provider, they can ask their NDIA planner to transfer their existing provider to their new plan at their plan meeting.
If a participant will be using support coordination or recovery coach services for the first time, or wants to change the provider they have, their NDIA planner or myNDIS contact can assist them to appoint a provider.
Participants will identify the providers they wish to approach. We can assist them by raising a Request for Service in the new my NDIS provider portal.
Providers will get a notification from us when they receive a Request for Service and will have 4 days to accept or reject the request in the new portal. When a provider accepts the request, they agree to meet the NDIA reporting requirements for their service.
Providers who deliver support coordination or psychosocial recovery coach supports will need to make sure their details are recorded in the participant’s plan as the people or organisations the participant has selected to deliver these services.
Unregistered support coordinators and recovery coaches, who operate in Tasmania, will need to create a PRODA account, then contact the NDIA to link it to the new my NDIS provider portal.
Once they have a PRODA account, they can contact [email protected] to link their account.
Once the participant has provided consent, the unregistered provider will be able to submit reports related to a participant.
They will continue to claim either through a plan manager or via a self-managed participant. Quick reference guide for support coordinators and psychosocial recovery coaches:
- What does day 1 look like – support coordinators and recovery coaches (155KB PDF)
- What does day 1 look like – support coordinators and recovery coaches (82KB DOCX)
Support coordinator checklist and information packs:
- Support coordinator checklist (132KB DOCX)
- Support coordinator checklist (287KB PDF)
- Support coordinator information pack (244KB DOCX)
- Support coordinator information pack (168KB PDF)
Unregistered support coordinators and psychosocial recovery coaches
Support coordinators and recovery coaches who are not registered with the NDIS Quality and Safeguards Commission will need to use the new my NDIS provider portal for participant’s who have transitioned to the new computer system to receive requests for service.
The my NDIS provider portal will be used by unregistered support coordinators and recovery coaches to:
- View a participant’s plan and budget when consent has been provided by the participant.
- Receive, and accept or decline a participant request for service.
- Submit the new implementation and progress reporting templates when required.
We will only send requests for services via the my NDIS provider portal for participants who have a plan in the new computer system.
To access the my NDIS provider portal, unregistered support coordinators and recovery coaches need to create a Provider Digital Access (PRODA) account.
To create a PRODA account unregistered support coordinators and recovery coaches can refer to the PRODA step-by-step guide on our website.
Once they have created a PRODA account, unregistered providers will need to contact the NDIA by emailing [email protected] or calling 1800 800 110 to request an unregistered provider record be created for their organisation.
They will need to provide information about their business, including their ABN, organisation legal name, organisation trading name, physical and postal address, contact details and evidence of business registration.
The NDIA will provide an activation code to enable access to both the existing myplace provider portal and the new my NDIS provider portal.
To understand the steps involved to begin using the new my NDIS provider portal, unregistered support coordinators and recovery coaches can follow the checklist – unregistered support coordinators and recovery coaches.
If you need further support please email, [email protected] or call us on 1800 800 110.
What information providers can view
Providers can only view participant details and parts of the plan they manage if the participant has provided consent.
Read more about understanding consent in our information pack:
Providers who have participant consent, can now see more information in the My Participant’s tab, in the my NDIS provider portal.
Providers can see a participant’s:
- Preferred name
- NDIS number
- Date of birth
- Preferred contact method
- Contact number
- Contact email address
- Interpreter required
If a participant has a nominee, their name, contact number and email address will also be available.
We will send providers a notification in the my NDIS provider portal when they receive a new participant relationship. Providers can see more information about the new participant relationship in the My Participant’s tab, when the participant has provided consent.
The My Participant tab includes a Provider Roles list. This means providers can see all the participants they are working with. Providers can access a participant record to see the status of their provider role, and the start and end dates of their role.
Nominee information will be available for support coordinators in the request for service tab in the my NDIS provider portal, after the request has been accepted.
The plan information available to providers will depend on the type of provider:
- General registered providers will be able to view participant details, plan start and end dates, goals, and nominee details.
- Support coordinators and psychosocial recovery coaches will be able to view all parts of a plan.
- Plan managers will be able to view the part of a plan they are managing.
- Support coordinators and plan managers will be able to view all flexible funds available in the Core – flexible budget category.
Providers can view information about their organisation in the Organisation tab, in the my NDIS provider portal.
Providers can see their:
- ID number
- Trading and legal name
- Email address
- Phone number
- Website address
- Bank account details
The Organisation tab now includes a participant’s list. When a participant has consented, support coordinators, psychosocial recovery coaches and plan managers will be able to see a list of the participants they are working with and their information.
Providers can also see a list of employees from their organisation who have access to the my NDIS provider portal.
Providers will only be able to view this information in the my NDIS provider portal. To update any of this information, they will need to sign in to the myplace provider portal or call the NDIS on 1800 800 110.
New reporting templates
As part of the test in Tasmania, we are introducing new reporting templates for support coordinators and psychosocial recovery coaches.
The reporting templates have been designed through feedback from support coordinators, and we expect them to take about the same amount of time as reporting does now.
The purpose of the reporting templates is to standardise provider reports and capture consistent information to help NDIA planners and NDIS partners prepare for check-ins and plan reassessments with participants.
There are two sets of reporting templates, one for support coordinators, and one for recovery coaches.
The new reporting templates will make it easier for these providers to:
- Share relevant and consistent information with the NDIA
- Meet the reporting requirements outlined in the Request for Service.
The templates ask providers for information about:
- the participant’s support needs and situation.
- the participant’s progress in implementing their plan to pursue their goals.
- the supports the participant is receiving.
Providers should complete the reporting template through discussions with the participant and the people who support them, ensuring participants are aware of the detail included in the reports.
Support coordinators and recovery coaches will be asked to submit reports across the life of the participant’s plan, generally at a set period.
The timing of progress reports may change, depending on the participant’s circumstances and when their next plan reassessment is due. Support coordinators and recovery coaches should regularly log-in to their my NDIS provider portal to track due dates for the reports.
Support coordinators and recovery coaches can submit their reports as attachments in the my NDIS provider portal.
As we are testing the new reporting templates in Tasmania, only support coordinators and recovery coaches in Tasmania can begin using the new templates.
We will review how the templates have worked in Tasmania and consider the feedback received and experience during the test before we roll out these reporting templates nationally.