Advance payment offset

Posted on 10 August 2017

In June and July 2016 some self-managed participants experienced difficulties paying for supports when the new myplace portal was launched.

These participants received an advance payment to help them pay for their supports. The NDIA now needs to acquit these advance payments. If you are affected by this you will be contacted by phone and mail to explain how the offsetting process will work.

If your current plan has sufficient funds, we will offset the advanced payment within your current plan.

If there is insufficient funds in your current plan to cover the offset amount, we will work with you on a solution to ensure you aren’t disadvantaged, such as offsetting the advance payment from future plan payments/

More information is available here.