We have improved webchat, a ‘live chat’ service on our website you can use to talk with staff at the NDIS. NDIS staff can help participants with their personal circumstances once they have verified their identity, just like when you call us.

Website maintenance is scheduled from: Midnight Eastern Daylight Saving Time (EDST) Sunday 29/03/2020 to 1am EDST Monday 30/03/2020. The website may be unavailable for a short time during this period. We apologise for any inconvenience particularly at this time, however access will be restored as a priority.

The NDIA understands that coronavirus (COVID-19) may significantly impact providers. To help you to continue to deliver supports to participants through this time, the NDIA is introducing a number of changes.

The NDIA is closely monitoring the Coronavirus pandemic, and taking the necessary steps to support participants and providers. We are still working to make sure NDIS participants get the support they need. In line with recent Government advice, we are reducing our face-to-face interactions

Some participants are experiencing issues accessing the myplace portal via the myGov website. Advice to participants and providers is to try logging on later today or tomorrow. Additionally, participants and providers may experience slow responses and error messages in the myplace participant and provider portals. Our technical teams are urgently investigating this issue. We apologise for any inconvenience and appreciate your patience.

Some participants are experiencing issues accessing the myplace portals via the myGov website. Advice to participants and providers is to try logging on later today or tomorrow. We apologise for any inconvenience and appreciate your patience.