Q and A - 1 December

Posted on 01 December 2017

Does the NDIA support Companion Cards?

The NDIA supports the Companion Card program.

Companion Card promotes the rights of people with a disability, who require a companion, to fair ticketing at events and venues. Companion card is a National program administered by the state you live in.

The Companion Card is for people with significant permanent disability who can demonstrate that due to the impact of the disability they are unable to attend most community activities or events without attendant care, and that need is life-long.

If you are self-managing and directly employing our own support workers (not through an agency), do you need to take out public liability insurance? How do we negotiate pay and super, and what should be in the contract?

There is a great guide on the NDIS website for people self-managing their plan. It covers things like public liability insurance, pay and super. You can also find more advice on the Self-managing budgets in your plan page on the NDIS website. If you would like to self-manage but are unsure whether you are ready to self-manage aspects of your NDIS budget, talk with the NDIS about suitable options you may be able to include in your NDIS plan to help you develop the skills you need.

What is classified as Supported Independent Living and what is regarded as Assistance with Daily Life in core supports?

Assistance with Daily Living supports allow an individual to develop the skills necessary to live as autonomously as possible. This includes assistance with daily life, transport and consumables.

Supported Independent Living (SIL) forms part of the Assistance with Daily Life supports. SIL is for NDIS participants with more complex needs. Specifically, it refers to the supports provided to someone while at home and is usually delivered in a 24/7 model. It does not mean the participant must be home 24/7 but it generally means due to their disability and support needs they require around the clock support (be it monitoring or actual physical support). To be eligible, participants must go through a process of exploring housing options before they enter into a SIL arrangement.

Can someone tell me how long it usually takes to get payment reimbursement after submitting a claim for a self-managed plan?

Once a self-managed participant submits a reimbursement claim, it usually takes between 24 and 48 hours to receive the payment. In the event a claim error occurs, a member of our finance team would contact the participant or their nominee to correct it.

How do we go about submitting an Assistive Technology (AT) request? I have done a trial and written a letter of recommendation for a client to access Proloquo2go. I understand the device is unlikely to be funded but the app may well be. I would appreciate some advice.

Given we would need more information about a participant's plan there are two scenarios here. If the participant has an existing plan, we need to know if it includes a goal to address their communication needs. We also need to know whether communication AT funding has been included in their plan's Capital Budget. If not, it would be worth putting forward a proposal at their next scheduled plan review. If their need for a solution is urgent, a request can be made using the Change in Circumstances form (Plan Review).

If the participant does have reasonable and necessary communication AT funding included in their plan, the speech pathologist assessor should use the AT General Assessment template on the NDIS website to submit details about the most appropriate item, and then arrange a quote for its supply. There is also other information available to assist in this process available on the NDIS AT page.