Protecting your personal details from scammers

Posted on 30 January 2018

We encourage participants to be aware of potential scams with people claiming to be from the National Disability Insurance Agency (NDIA) attempting to collect personal details via telephone, email or social media.

We contact people by phone for the purpose of completing a verbal access request to become a participant in the NDIS.

If this occurs, the NDIA will ask for certain personal information over the phone, but will only request this information after explaining the purpose of asking for it and seeking your consent to proceed.

If you are already a participant in the NDIS, the NDIA may contact you directly by phone or email to advise you that we required additional information or to update our records. In these instances we will explain the purpose of asking for this information and ask that you either:

  • Visit your nearest NDIA, Local Area Coordinator or Early Childhood Early Intervention Partner office
  • Contact the 1800 800 110 number

We will never require you to provide personal information or threaten to cancel your NDIS plan unless you provide personal details by phone. If you are unsure about whether a person calling you is from the NDIA, you can ask for their name and number and call the Agency back.

If you believe it is a scam please report it to fraudprevention@ndis.gov.au (link sends e-mail), your local NDIA contact or call 1800 800 110. They will be able to confirm whether the caller was from the NDIA.

Visit the Privacy section to find out more to find out more about the NDIA’s procedures for handling your personal information. You can also find out more about scams and how to protect yourself via the Australian Government Scamwatch website (external link).

More information about your consumer rights can be found here.