Weekly Q & A – 22 February 2017

Posted on 22 February 2017

Q. When is the best time to get through to the contact centre?

A. We have recently expanded the Contact Centre opening hours from 9.00 am - 5.00 pm to 8.00 am - 11.00 pm. This provides callers with greater options for when they call the 1800 line. Contacting us before 10.00 am and after 6.00 pm can reduce call wait times.

Q. I’ve just found out that I can become an NDIS participant, what’s my next step?

A. Your next steps are:
1. The first step is to find out when the NDIS is available in your area and apply. There is a video and factsheet that tells you how you can do this at this webpage.
2. Get ready for your planning conversation.
You can read information on how to do this via this factsheet.
And, you can watch a video about a participant having a planning conversation here.
3. Develop your first plan.
There is a video and factsheet that tells you how you can do this at this webpage.
4. Start your plan. Once you have had your planning conversation and developed your plan, it is time to start you plan. You can start your plan by yourself if you choose to self-manage your plan, or with the support of a Local Area Coordinator, Support Coordinator or an Early Childhood Partner.
There is a video and factsheet that tells you how you can do this at this webpage.

Q. I live in WA, and have a disability. Can you please explain what the recent announcement around NDIA in the WA means for me and my supports?

A. National NDIS trial site participants in Perth Hills, Bayswater, Bassendean, Chittering, Toodyay, Northam and York local government areas will move into the state-delivered NDIS from 1 July 2017, and the Commonwealth and WA governments will work together to ensure participants and providers operating in the two current NDIS trials in WA still receive the support and information they need. Participants and providers in the state-run NDIS trial sites are likely to see no change.
The scheme will be delivered by a new WA NDIS authority and will be governed by a seven-member independent WA Board. The WA Board and authority’s responsibilities will be set out in state legislation which will mirror the national legislation. The Commonwealth and WA Governments will consult on the appointment of the Chair of the WA Board. WA Disability Services Minister Donna Faragher said about 39,000 people would be part of the WA NDIS by the end of the transition phase. More information is available in the press release.

Q. What is the process for giving feedback or making a complaint?

A. The National Disability Insurance Agency (NDIA) welcomes feedback, including complaints. We believe people have a right to speak up as it helps us to see what is working, what doesn’t and where we can make improvements in our products and services.
You can send an email or call us on 1800 800 110.
You can make a complaint by talking to someone at any one of our local offices or you can fill in an online complaint form on our website. For more information on feedback and complaints, please visit the website.

NDIS Weekly QA