Managing your AT supports

What to do if your AT doesn't work | What happens when you don't need the AT anymore

What do you do if your AT support no longer works as you expected?

Your NDIS plan should include funds in the Capital budget to cover repairs and maintenance costs for your AT supports which have been identified as reasonable and necessary.

In the first instance, you should contact the supplier of your AT support to determine whether you need repairs or a replacement. In some cases where the item is relatively new you may be entitled to a replacement or repairs free of charge as part of your consumer rights to address any faults. Read about your consumer rights here.

If the item is leased or hired, contact the organisation who supplied it to you, but if you bought the item, you will need to find and pay for a suitable repair service. It is a good idea to think about this when you purchase the item and make the necessary arrangements (e.g. service booking) to avoid a delay later.

What happens to your AT when you no longer need it?

If you have used your NDIS funds to purchase the AT outright, there are services available in the community that will take used equipment and refurbish, reissue or recycle as appropriate.

The NDIA will usually not provide further reasonable and necessary funding to replace an item of AT costing $5,000 or more within five years (or the typical service life of that AT if different and indicated at the time of the original funding). If you sell your AT, you should use the funds to help purchase other supports you need.

If you are accessing your AT support using a rental or other arrangement, you should refer to your service agreement with the provider to arrange return to the provider and terminate any ongoing lease or rental arrangements (where possible). These types of services vary between each state and territory so if you are unsure how to go about it, have a chat with your LAC who will be able to connect you with services near you.