The Australian Competition and Consumer Commission (ACCC) has developed a series of guides to help consumers with disability to understand and exercise their consumer rights. For more information we have put together some helpful facts and an Easy English consumer guide.
The ACCC has also put together an industry guide to explain business obligations when supplying consumers goods and/or services and the compliance expectations enforcement agencies have.
Visit the ACCC's website, where you can view its 'Consumer resources for people with a disability' page or its 'Guide for businesses selling to and supplying consumers with disability'.
Protecting personal details from scammers
From time to time scammers will attempt to collect your personal details or threaten to cut off your NDIS funding via the phone or online if you don't do as they say. Never give out your personal information over the phone or online. If you are in doubt about the person's legitimacy, ask for their name and number and call the NDIA back on 1800 800 110.
If you are already an NDIS participant, an NDIA staff member may call or email you to advise they require additional information to update your records. In these cases, the staff member will explain why they are requesting this information and ask you to either visit your nearest NDIA office or call 1800 800 110.
If you think the call you received is a scam, please report it to firstname.lastname@example.org or call 1800 800 110.
Visit the NDIS's 'Privacy' page for more information. You can also find out more about protecting yourself on the Australian Government 'Scamwatch' website.
The Department of Social Services funds a program called 'NDIS Appeals' (external page) (External website) to ensure all people with disability, their families and carers, who may be affected by NDIA reviewable decisions, have access to support when they apply for an Administrative Appeals Tribunal (AAT) decision review.
For more information visit the ACCC's website and view 'Consumer resources for people with a disability' (External website) and the guide for businesses selling to, and supplying consumers with disability.