What this means for NDIS providers?


Visit the 'Pathway experience latest news' page for regular updates to ensure you are aware of any improvements and information about the pathway work and how it relates to you.

Providers are critical to the success of the NDIS. We need a strong and vibrant provider market that contributes to improving outcomes for participants.

As part of the new provider pathway, the NDIA will provide better information and insights to support business decisions and make it easier for providers to transact with the Scheme and connect with participants.

Improvements to the provider pathway include:

  • Improved quality, consistency, availability and usability of information for providers learning about opportunities under the NDIS.
  • More information and features for connecting to participants will be made available through online tools
  • Reducing the time required for administration and making it easier to manage supports and receive payments through the myplace portal, and
  • A range of channels for communicating with the NDIS will be available, including better processes for more efficient and effective resolution of issues impacting providers.

Key documents for providers