Pilot progress, provider forum & survey, AT

Improvements to the myplace portals | National Provider Forums | Provider survey in South Australia | Information on the Assistive Technology market

Progress of Participant Pathway pilot

In November 2017, we released details of the Participant Pathway pilot, which will progressively commence over the coming months before being key features are rolled out nationally.

This is the first step in implementing the new NDIS pathway and the NDIA will use a mix of new and existing NDIS sites and partner networks to test key parts of the new pathway.

The initial pilot, focusing on planning with participants when they first enter the Scheme, has commenced in the following Victorian Local Government Areas (LGAs) in January 2018:

  • Hume and Moreland with Local Area Coordinator (LAC) Brotherhood of St Laurence
  • Maroondah and Knox with LAC Latrobe Community Health Services.

The pilot will also expand from early March 2018 to the following LGAs (although some participants in these LGA's may begin to experience the changes earlier)  

  • Bayside, Frankston, Glen Eira, Kingston, Mornington Peninsula, Port Phillip and Stonnington with LAC Brotherhood St Laurence

Some of the key features that will be initially piloted in the Victorian sites include:

  • Pairing participants with a consistent point of contact, who understands their circumstances – in most cases, an LAC.
  • Face-to-face pre-planning meetings with the designated LAC to gather information about the participant's needs, goals and aspirations and help prepare for their planning meeting.
  • Face-to-face planning meetings with the designated LAC, the participant, their support person and an NDIA delegate to finalise the participant's NDIS plan.
  • Participants will be able to see a working version of their plan as it is developed and will have the opportunity to ask questions and provide feedback to allow any queries to be discussed and addressed before the plan is finalised, in the meeting.

Other features of the pathway, such as improvements to the plan review process, will be piloted in early 2018 to ensure all features of the new pathway are fully tested before being rolled out nationally.

The initial pilot will enable the NDIA to intensively test key features of the new pathway now, with a view to implementing identified improvements nationally.

We will continue to engage with stakeholders as we refine and implement the new pathway.

Improvements to the myplace portals

Participants or their nominees now have the option to share parts of their plan with providers with whom they have an active service booking.

The NDIA made this change in early December in response to feedback from participants and providers that being able to see aspects of a participant's plan would allow providers to better understand their goals and tailor services.

Participants and their nominees can provide consent for their providers through the myplace portal or by visiting an NDIA or LAC partner office.

Providers are notified when a participant grants or withdraws consent. After consent is given, providers with a service booking with the participant will be able to see the "My Goals" section of a participant's NDIS plan, including the plan duration.  Plan managers and Support Coordinators will be able to see additional information.

To learn more about sharing parts of a NDIS plan we've put together a simple explainer which includes information in Easy English and a Step-by-Step Guide for Participants and Providers to explain the process.

National Provider Forums

National Provider Forums are a series of events that will deliver information and insights about the role of providers in the growing NDIS market.

The events will be held from February to March in Brisbane, Melbourne, Townsville, Adelaide, Darwin, Sydney, Hobart, Canberra and Perth.

These one-day events target at leaders of registered NDIS providers to learn about improvements to the scheme, obligations and potential business opportunities.

Find out more and register for an event in your area.

If you cannot attend your local event, a provider webinar will be occurring in April 2018.

Provider survey in South Australia

In December, the NDIA launched a pilot survey in South Australia designed to measure feedback to improve providers experience with the NDIS Results from the pilot will be used to improve the survey before it is rolled out nationally during 2018. The survey results will help us track progress on delivering an improved experience for providers. Providers are key partners in delivering the NDIS and it is important we receive regular feedback to help us improve.

Find out more about the survey.

Information on the Assistive Technology market

The NDIA has released an Assistive Technology (AT) Market Insight which provides details on the supply and demand for AT as part of the NDIS for the financial year 2016-17.

The Market Insight outlines key information about how many participants are purchasing AT and the types of AT commonly purchased. This information will assist the sector make business decisions about how to meet the growth in the market and benefit from the opportunities the NDIS presents.

The Market Insight shows participant purchasing power is already shaping the market and driving improvements in quality and innovation for AT.

The AT Market Insight is the first in a series of simple, easy to read documents on aspects of the growing NDIS marketplace. 

Read the Assistive Technology Market Insight or find out more about Assistive Technology under the NDIS including what we are doing to address delays for participants accessing their AT.

The NDIA acknowledges there has been some problems reviewing and, where appropriate, approving AT and home modifications causing delays for both participants and providers.

We are working to resolve existing requests for AT and home modifications.