Pathway improvement update three

Participant Reference Group | Update on the participant pathway pilot | Specialist Disability Accommodation market information | National Provider Forums

Participant Reference Group

The NDIA has established a Participant Reference Group to support the development and delivery of improvements to the participant pathway.

The first meeting was held in January and the group will meet monthly to provide feedback and input to improvements to the Scheme.

The group includes people with disability, their family and carers from a range of backgrounds, locations and experiences with the NDIS.

We plan on working with the group to:

  • Provide input into the evaluation and measures of success of the pilot,
  • Support the design of resources and information materials, and
  • Inform the design and development of proposed improvements to the Scheme.

Update on the participant pathway pilot

In November 2017, we released details of the participant pathway pilot, which will test key features of the pathway in the coming months before rolling out nationally.

The initial pilot focuses on planning with participants when they first enter the Scheme, and commenced in the following Victorian Local Government Areas (LGAs) in January 2018:

  • Maroondah and Knox with LAC Latrobe Community Health Services.
  • Hume and Moreland with Local Area Coordinator (LAC) Brotherhood of St Laurence

NDIS participants in these areas have commenced meeting with their designated LAC in person and using the newly designed planning booklet which has been developed for the pilot. Both the booklet and face-to-face meeting has helped LACs better understand the participant's needs, goals and aspirations to and helped participants better prepare for their planning meetings with their LAC and NDIA planner.

Also joint planning meetings with the participant, their support person, the LAC, and an NDIA delegate have begun so the participant's NDIS plan can be finalised, explained and approved. This enables participants to begin using their plan after the planning meeting, usually with assistance of their LAC.

Feedback from participants, their families and carers has been positive about the experience so far. As part of the pilot the NDIA is testing new documentation, information and communication material which is expected to be available nationally after the pilot.

The pilot will also expand from early March 2018 to the following LGAs (although some participants in these LGA's may begin to experience the changes earlier)  

  • Bayside, Frankston, Glen Eira, Kingston, Mornington Peninsula, Port Phillip, and Stonnington with LAC Brotherhood St Laurence

We will continue to engage with stakeholders as we refine and implement the new pathway.

Specialist Disability Accommodation market information

In November 2017, the Disability Reform Council asked the NDIA to provide further information to the market and to consider mechanisms through which private investment in Specialist Disability Accommodation (SDA) could be encouraged.

Building on experience gained during the market and Independent Pricing Review work already conducted, the NDIA requested McKinsey & Co consult with key stakeholders to deliver on the Disability Reform Council request.

These consultations are currently being undertaken.

The NDIA expects to publish new and more detailed information about SDA by the end of March 2018.

Find out more about SDA.

National Provider Forums

National Provider Forums are a series of events that will deliver information and insights about the role of providers in the growing NDIS market.

The events will be held from February to March in each State and Territory capital city and Townsville.

These one-day events target leaders of registered NDIS providers interested in learning about improvements to the provider pathway, obligations and potential business opportunities.

The forums will also include information about establishment of the NDIS Quality and Safeguards Commission.

Registrations are filling quickly with spaces still available at our Townsville, Hobart and Darwin events. Registrations for Perth open on 14 February and Canberra on 20 February.

If you cannot attend your local event, a provider webinar will be occurring in April 2018.