Consumer resources

Consumer resources for people with a disability

The Australian Competition and Consumer Commission has developed a series of guides to assist consumers with disability to understand and exercise their consumer rights. There is a short fact sheet as well as larger consumer guide that is available in Easy English.

They have also produced a guide for industry that explains the obligations of businesses supplying goods or services to consumers with disability and the compliance expectations that enforcement agencies have.

Visit the ACCC for more information: Consumer resources for people with a disability and a guide for businesses selling to and supplying consumers with disability

Protecting your personal details from scammers

At times the National Disability Insurance Agency (NDIA) is made aware of potential scams involving people claiming to be from NDIA attempting to collect personal details via telephone or online.

The NDIA contacts people by phone for the purpose of completing a verbal access request to become a participant in the NDIS. Where this occurs, the NDIA will ask for certain personal information over the phone, but will only request this information after explaining the purpose of asking for it and seeking your consent to proceed.

If you are already a participant in the NDIS, the NDIA may contact you directly by phone or email to advise you that we required additional information or to update our records. In these instances we will explain the purpose of asking for this information and ask that you either:

  • Visit your nearest NDIA office
  • Contact the 1800 800 110 number

The NDIA will never require you to provide personal information or threaten to cancel your NDIS plan unless you provide personal details by phone.
If you are unsure about whether a person calling you is from the NDIA, you can ask for their name and number and call the Agency back.

If you believe it is a scam please report it to (link sends e-mail), your local NDIA contact or call 1800 800 110. They will be able to confirm whether the caller was from the NDIA.

Visit the Privacy section of the NDIS website to find out more to find out more about the NDIA’s procedures for handling your personal information. You can also find out more about scams and how to protect yourself via the Australian Government Scamwatch website (external link).

NDIS Appeals

The Department of Social Services funds a program called NDIS Appeals (external). The purpose of NDIS Appeals is to ensure all people with disability, and others (such as parents and carers) affected by reviewable decisions of the National Disability Insurance Agency (NDIA), have access to support when they are seeking review of those decisions in the Administrative Appeals Tribunal (AAT).

Roll out information

The NDIS is not available everywhere yet, see the Our Sites page to find out which areas currently have access.

Our Sites

Fact Sheets and Publications

Check the fact sheets about arrangements in each state and territory.

Find out more