Consumer resources

Consumer resources for people with a disability

The Australian Competition and Consumer Commission has developed a series of guides to assist consumers with disability to understand and exercise their consumer rights. There is a short fact sheet as well as larger consumer guide that is available in Easy English.

They have also produced a guide for industry that explains the obligations of businesses supplying goods or services to consumers with disability and the compliance expectations that enforcement agencies have.

Visit the ACCC for more information: Consumer resources for people with a disability and a guide for businesses selling to and supplying consumers with disability

Protecting your personal details from scammers

The National Disability Insurance Agency (NDIA) has become aware of a potential scam involving participants of the National Disability Insurance Scheme (NDIS).

Please be aware that the NDIA will not ask for personal information, such as your bank account details, over the phone or in an email. You should only provide this information to the NDIA using the Bank Account Details Form. This form can be returned to your local NDIA office or by post to: NDIA, GPO Box 700, Canberra, ACT 2601.

If you receive a phone call from someone claiming to be from the NDIA and requesting this information, do not give it to them.

Please report all cases of attempted scams to your NDIA contact or call 1800 800 110.

Visit Privacy to find out more about the NDIA’s procedures for handling your personal information. You can also find out more about known scams via the Australian Government Scamwatch website.

Fact Sheets and Publications

Check the fact sheets about arrangements in each state and territory.

Find out more