Joining the NDIS

This is the text only version of the Easy English document.

Click here for a copy of this information with pictures and that you can print (PDF 675KB).

This book has some hard words. The first time we write a hard word we will write what the hard word means.

This book is about the National Disability Insurance Scheme. We call this the NDIS.

The NDIS helps people under 65 with a disability get care and supports.

This book tells you about our Privacy Policy. For more information see the full policy at

Your privacy

This book is about your privacy. Privacy means

  • things we know about you
  • what we do with what we know.

This book will tell you

  • what we know about you
  • why we know things about you
  • how we will use what we know
  • how you can change what we know
  • how to make a complaint.

There are laws to protect your personal information.

Personal information could be about

  • your name
  • where you live
  • your date of birth
  • your health or disability information.

We will keep your information private. Private means we will not tell people about it unless we have to.

What we keep

We keep personal information about different people. For example

  • people who use the NDIS
  • our staff
  • disability service providers.

The personal information we keep is

  • your name
  • your bank account
  • information about your disability
  • what supports you get.

We will not tell anyone about your personal information.

How we get personal information

We get personal information from

  • you
  • someone who helps you with the NDIS.

For example,

  • a carer
  • disability service providers
  • other government departments.

You can give consent for other people to give us your information.

Consent means you say yes.

You do not have to give us all your personal information.

If you do not consent we might not give you

  • an NDIS plan


  • supports you need.

We might ask you for your information

  • by phone
  • by email
  • in person.

If you are not sure the person you speak to is from the NDIS you can

  • ask them to say your NDIS reference number
  • call the NDIS and ask for the person.

If you think you spoke to someone who is not from the NDIS

  • do not tell them your personal information
  • email


  • call 1800 800 110.

How we use personal information

We use personal information to help us

  • give you services
  • manage the NDIS
  • contact you.

We might need to tell other people about you because they

  • help with your NDIS plan
  • give you supports you need.

When you get an NDIS plan you consent for us to tell service providers about you.

We might keep your Tax File Number. Tax is money you pay to the government.

A Tax File Number is

  • 8 or 9 numbers long
  • to tell the government about the money you make.

We cannot tell you about your Tax File Number. To find out about your Tax File Number you can contact the Australian Tax Office at

How we keep personal information safe

We keep paper records safe in our offices.

Our offices have secure access. Secure access means you need a special pass to get in the building.

We keep information on our computers safe.

We only tell people your information if the law says they can know.

About our website and social media

We might find out your personal information from

  • our website
  • our myplace portal
  • our social media.

For example, Facebook.

We get information about how people use our website. For example,

  • what website pages people look at
  • what documents people look at online
  • what people search for online.

We do not know the personal information of people who use our website.

You can stop us from knowing what you do online at this website

We will not email you unless you tell us to.

You can see the personal information we have about you on the myplace portal.

You can tell us if the personal information we have about you is wrong.

We can tell other service providers about changes to your personal information for you.

Contact us

Go to our website

Call 1800 800 110 weekdays 8am to 8pm

Call 131 450 for information in a different language

Speak and listen users

1800 555 727 then ask for 1800 800 110

TTY users

1800 555 677 then ask for 1800 800 110


If you have a complaint go to

© Scope (Aust) Ltd. You may use this document for your own personal, non-commercial purposes only. You must not use the document for any other purpose, and must not copy, reproduce, digitise, communicate, adapt, modify the document or any part of it (or authorise any other person to do so) without the prior consent of Scope (Aust) Ltd. Scope's Communication and Inclusion Resource Centre wrote the Easy English. May 2018. To see the original contact the National Disability Insurance Agency. The Picture Communication Symbols ©1981–2010 by Mayer-Johnson LLC a Tobii Dynavox company. All Rights Reserved Worldwide. Used with permission.Boardmaker™ is a trademark of Mayer-Johnson LLC.