Supplying AT supports and services

The AT process | Payments for AT supports and services | Resources

How does the AT process work?

The process for supplying AT will depend on:

  • what the participant's needs are;
  • how complex the participant's needs may be; and,
  • how the participant is managing their AT supports

The National Disability Insurance Agency (NDIA) describes four levels of AT complexity in the NDIS AT Complexity Level Classification.

Self Managed Supports

If the participant is self-managing their AT supports, the participant will choose and negotiate directly with you to get the best value for money in line with their plan goals and budget.

The participant will be responsible for paying you for the supports and services you have provided.

NDIA Managed Supports

If the NDIA is managing the participant's AT supports, the participant's Local Area Coordinator (LAC) or Support Coordinator will work closely with the participant to establish service agreements and issue service bookings.
The NDIS will pay you directly through the myplace Provider portal.

Plan Management Provider Managed Supports

If the participant's AT supports are managed by a Plan Management Provider, the participant's Plan Manager will work closely with the participant to establish service agreements, issue service bookings and pay providers.
The Plan Manager will be responsible for paying you for the supports and services you have provided.

Payments for AT supports and services

How you are paid for your services will depend on:

  • how the participant manages their supports; and,
  • whether you are a NDIS Registered Provider.

Participants will choose supports that get the best outcomes from their allocated plan budget so they would expect to pay less (per hour) for simple supports, versus something more complex. Support providers can help participants to make these choices by describing their support offers as clearly as possible, including price, warranty and other options.

The Provider Toolkit provides more information about working with the NDIS, including how to be paid for providing supports and services to participants.

The Assistive Technology and Consumables Code Guide (PDF) lists the most commonly used supports to assist providers to claim payments using a 'best-fit' approach, and to assist participants with consistent terminology for AT comparison. Listing in this guide does not mean that an item would be considered reasonable and necessary for a particular individual under the NDIS, nor is it a comprehensive list of what may be considered.

Additional guidance and resources