Supplying assistive technology supports and services

The process for supplying equipment / assistive technologies (AT) depends on:

  • what a participant's needs are;
  • how complex a participant's needs may be; and
  • how a participant is managing their equipment/assistive technologies supports.

The National Disability Insurance Agency (NDIA) describes four levels of equipment/assistive technologies (AT) complexity, as part of the NDIS AT Complexity Level Classifications.

Self-managed supports

If a participant is self-managing their AT supports, they will choose and negotiate directly with you (the provider) to get the best value for money in line with their plan goals and budget.

The participant is responsible for paying you for the supports and services you have delivered.

NDIA managed supports

If the NDIA is managing a participant's AT supports, their Local Area Coordinator (LAC) or Support Coordinator will work closely with them to establish service agreements and issue service bookings.

The NDIS will pay you directly through the myplace Provider portal.

Plan Management Provider managed supports

If a Plan Management Provider manages a participant's AT supports, the Plan Manager will work closely with them to establish service agreements, issue service bookings and pay providers.
The Plan Manager is responsible for paying you for the supports and services you have delivered to that participant.

AT supports and services payments

How you are paid for your services depends on:

  • how a participant manages their supports, and
  • whether you are a NDIS Registered Provider.

Participants will choose supports so they can get the best outcomes from their allocated plan budget so they would expect to pay less (per hour) for simple supports, versus something more complex. Support providers can help participants make these choices by describing their support offers as clearly as possible, including price, warranty and other options.

The Provider Toolkit (external) provides more information about working with the NDIS, including how to be paid for providing supports and services to participants.

The Assistive Technology and Consumables Code Guide PDF (956KB) lists the most commonly used supports to assist providers in claim payments. It uses a 'best-fit' approach, assisting participants with consistent terminology for AT comparison. Listing in this guide does not mean an item is considered reasonable and necessary for a particular individual under the NDIS, nor is it a comprehensive list of what may be considered.

Additional guidance and resources

This page current as of
18 January 2019