ILO providers need to be experienced in developing highly-individualised supports, take a person-centred approach and be able to put the participant at the centre of planning and decision making. 

ILOs can be developed and delivered by a range of providers working in partnership. 

Exploration and design (Stage 1)

  • Requires experience in working with participants to design highly individualised home and living supports.
  • May be undertaken by a Support Coordinator or ILO provider. 
  • May also be undertaken by peer support or capacity building organisations.

ILO Supports (Stage 2)

  • Can be undertaken by a provider that has experience in ILO for participants whose funding is Agency managed or plan managed.
  • Providers can be registered or unregistered, though the NDIS Quality and Safeguards Commission provisions for requiring registered providers for circumstances where restrictive practice are involved applies.  
  • An ILO may also be self-managed by the participant or their nominee. The usual process of determining if self-management is appropriate applies.
  • Is not carried out by a Support Coordinator. 

There is no requirement for a participant to engage the same provider to deliver both Stage 1 and 2 of their ILO. However to ensure success of the ILO, it is strongly encouraged that the provider who will implement the ILO arrangement is involved in the preparation of the Service Proposal Form .

ILO services need to be delivered in line with the National Disability Insurance Scheme Act 2013 (NDIS Act) and relevant NDIS Quality and Safeguards Commission requirements including the NDIS Code of Conduct .

Providers can register to provide ILO services under two registration categories:

  1. Registration category 0106: Individualised Living Option – Exploration and Design
  2. Registration category 0115: Individualised Living Option – Supports 
This page current as of
26 April 2021
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