Financial Benchmarking for the Disability Sector

Benchmarking Survey Overview

In January 2017, AbleInsight was appointed by the NDIA to independently manage and deliver a benchmarking survey to capture information on the operational models of disability service providers.

The survey is supported by the NDIA, National Disability Services (NDS), Mental Health Australia (MHA) and Community Mental Health Australia (CMHA), each of which is represented on the Expert Advisory Group (EAG) that oversees the operations of the Benchmarking Function.

The NDIA is supporting the survey to:

  • increase the information available to providers to gauge performance against their peers and support their transition to a more open and competitive market;
  • support the development of a sustainable NDIS market that provides choice to participants in the Scheme;
  • provide the Agency with de-identified summary information about market capacity and operating efficiency (not data on individual providers) to inform its role as market steward and to allow evidence-based decision-making; and
  • improve the evidence base available to the Agency to support providers, oversee markets and make transparent decisions in its market stewardship role.


AbleInsight established a benchmarking survey that collects data on disability services and costs incurred by providers. This data is collated and published by AbleInsight to enable providers to compare their costs with those of other similar services and assist them to operate as part of a vibrant and responsive market for disability supports, shaped by choice and control by participants.

Collection 3 of the survey focused on analysis of the 2017-18 financial year. It is expected that the report for this survey will be published in the second half of 2019.

Submissions for participation in Collection 3 closed on Thursday 28th February, 2019.

If you need further information, please contact AbleInsight (external) .


AbleInsight have already published two public reports from the Benchmarking Survey’s. These reports identify and quantify Sector trends from a growing longitudinal dataset.

Collection 1 – 2015-16

The first Summary Report was prepared using data from the Collection 1 of the Survey, which was conducted from October to December 2017. It is concerned with services provided in the financial year ended 30th June 2016. Collection 1 brings together the contributions of 48 Disability Services Providers and establishes a baseline result that can be used as a comparator in future years.

Collection 2 – 2016-17

The second summary report was prepared using data from the Collection 2 of the Survey, which was conducted from April to August 2018. It is concerned with services provided in the financial year ended 30th June 2017. Collection 2 brings together the contributions of 73 disability services providers that submitted 77 Surveys, 28 of those providers also completed the Collection 1 Survey. This report also analyses trends in key financial and operational Sector-level metrics for NDIS providers over the two year period between July 2015 and June 2017.

Access the public reports (external) .

AbleInsight also produces individual benchmarking reports at no cost for each participating provider. These reports compare the provider’s performance to that of their peers.

This page current as of
28 October 2019