Working with the NDIS: your guide to being a registered provider illustrates the typical steps and processes that a provider must undertake to become a registered NDIS provider and supply services to NDIS participants.
- Working with the NDIS: your guide to being a registered NDIS provider (PDF 211KB)
- Working with the NDIS: your guide to being a registered NDIS provider (DOCX 202KB)
Before you apply to become a registered provider, it is important that you read the Provider Toolkit, which includes the Guide to Suitability, the NDIA Terms of Business, and your State(s)/Territory(ies) Quality and Safeguard Working Arrangements.
Getting Started for providers can help you understand the steps an NDIS participant will take when entering the NDIS, how to begin to work with participants and if you currently work in the state or territory disability system, details on the transition to the NDIS.
- Getting started with the NDIS – Providers (PDF 225KB)
- Getting started with the NDIS – Providers (DOCX 209KB)
We regularly update our Frequently Asked Questions which can also assist providers get started with the NDIS.
The Provider Toolkit is intended to give providers the information they need in order to complete their registration and manage it. Modules 1 to 7 of the Toolkit provides an overview of what you need to know, how to register and what you need to do to deliver supports and manage your registration. Modules 8-11 of the Toolkit includes all the detailed guides on how to complete these activities online in myplace.
The Modules in the toolkit are:
- Module 1: Introduction and overview of the Provider Toolkit
- Module 2: Registering as a Provider
- Module 3: Terms of Business
- Module 4: Guide to Suitability
- Module 5: Service Agreements
- Module 6: Service Bookings
- Module 7: Payment and Assurance
- Module 8 - 11: myplace and other detailed guides
- Module 12: Glossary
For more information you can visit the Providers: frequently asked questions page.
For providers that delivered services during trial we have prepared the following quick reference guide:
This introductory module is designed for providers who are new to the NDIS and to the toolkit. It gives an overview of the NDIS principles, and the structure and contents of the tookit. There is information about what providers need to consider before registering for the Scheme, and information outlining the system for registering as a new provider. Each of these topics is covered in greater detail in the subsequent modules. This module also provides glossary for the many new terms you will come across within the rest of the toolkit.
- Module 1: Introduction and overview of the Provider Toolkit (DOCX 120KB)
- Module 1: Introduction and overview of the Provider Toolkit (PDF 198KB)
Depending on what type of provider you are, organisations seeking to provide supports must abide by certain state/territory rules, regulations and agreements when providing services.
- Module 2: Registering as a Provider (DOCX 294KB)
- Module 2: Registering as a Provider (PDF 251KB)
- Declaration of suitability (DOCX 70KB)
- Declaration of suitability (PDF 60KB)
Please click on your state(s)/territory(ies) below to see what arrangements and requirements apply in your jurisdiction(s):
- New South Wales
- South Australia
- Western Australia
- Northern Territory
The NDIS Rules require that providers abide by terms and conditions of registration, as determined by the CEO. Breach of these terms of business may result in a provider having their registration revoked.
The Guide to Suitability provides guidance to providers on the professional qualifications, experience and expertise required in order to be registered to provide services to participants.
A participant who chooses to engage someone to provide supports under an NDIS plan will generally enter into a written agreement with the provider (a Service Agreement) that establishes agreed set of expectations of what and how supports will be delivered.
- Module 5: Service Agreements (DOCX 451KB)
- Module 5: Service Agreements (PDF 2.5MB)
- Service Agreements (DOCX 2.8MB)
- Service Agreements (PDF 3.3MB)
A service booking is the way a participant engages with their chosen provider(s) online and nominates the type of service, dates of support and funding to be allocated to a given provider.
In order to receive payment from a participant who has an agency managed plan, providers are required to submit a claim, called a payment request, electronically through myplace. It is important providers are
familiar with the Provider Assurance Programme and the level of recommended documentation to keep as evidence to support your claims for payment.
Detailed guides on how to complete these activities online in myplace:
- Module 8: PRODA Step by Step guide (DOCX 7.8MB)
- Module 8: PRODA Step by Step guide (PDF 2184 KB)
- Module 9: myplace Provider Portal Step by Step Guide to logging into myplace for the first time – existing providers (DOCX 4MB)
- Module 9: myplace Provider Portal Step by Step Guide to logging into myplace for the first time – existing providers (PDF 704KB)
- Module 10: myplace Provider Portal Step by Step Guide to Registration for new providers (DOCX 6.6MB)
- Module 10: myplace Provider Portal Step by Step Guide to Registration for new providers (PDF 1189KB)
- Module 11: myplace Provider Portal Step by Step Guide (excluding registration) (DOCX 8.3MB)
- Module 11: myplace Provider Portal Step by Step Guide (excluding registration) (PDF 2951KB)
This is a glossary of key NDIS terms:
These products are designed to give providers an overview of the myplace portal and the key functions.
Bulk payment request resources
The step by step guide for bulk payment requests and video walks through the process of bulk uploading and explains when it should be used.
- Step by Step Guide - Bulk payment request instructions (DOCX 634KB)
- Step by Step Guide - Bulk payment request instructions (PDF 634KB)