Pending State Approval

Overview

Each state and territory, as well as the Commonwealth, have slightly different requirements of disability service providers operating in their jurisdiction. In addition to the expected professional requirements and expertise outlined in the NDIA’s Guide to Suitability, providers must satisfy and comply with jurisdictional requirements relevant to the state or territory in which they are providing services

Please note that the term “Pending State Approval” also refers to circumstances where providers are required to demonstrate compliance with Commonwealth accreditation requirements.

This page outlines the steps you are required to take to obtain approval by your state, territory or Commonwealth if you have been assessed as Pending State Approval by the Provider Registration Team.

Providers are required to submit evidence of having obtained state or commonwealth approval/met requirements to the NDIA via the “Upload Evidence” tile in myplace.

NDIS Quality and Safeguards Commission

On 1 July 2018, the NDIS Quality and Safeguards Commission (NDIS Commission) commenced operations in New South Wales (NSW) and South Australia (SA). The NDIS Commission is responsible for the registration and regulation of providers in NSW and SA.

The NDIA no longer has the authority to approve registration applications for providers in NSW and SA. 

The NDIS Commission will commence in other states and territories from 1 July 2019, with the exception of Western Australia where it will commence on 1 July 2020.

Visit the NDIS Commission (external) for more information.

Find the requirements in your state or territory below

Victoria

Details for how to achieve Victorian Government approval are available on the Department of Health and Human Services website (external) and in the NDIA's Guide to Suitability.

Providers are required to provide a copy of their “Pending State Approval” advice to the Department of Health and Human Services to confirm that they have met NDIA criteria for registration pending state government approval. Providers cannot commence the state approval process in Victoria without this written confirmation.

Department of Health and Human Services Standards and Regulation Helpdesk
Telephone: (03) 9096 2745
Email: hsstandards@dhhs.vic.gov.au

Better Start or Helping Children with Autism providers (Vic)

Providers who are current Better Start and Helping Children with Autism (HCWA) and who were first approved prior to July 1 2016 should not contact the Victorian Department of Health and Human Services. These providers can be registered directly by the NDIA for early childhood supports on the basis of evidence of their pre-July 1 2016 Better Start or HCWA provider status. Providers are required to submit evidence of a current funding agreement in full to the NDIA via the “Upload Evidence” tile in myplace. Providers who are not the lead consortium member named in the funding agreement should submit additional evidence to the NDIA confirming their membership in the consortium.

National requirements for providers of employment supports

Providers seeking approval for:

  • Assistance to Access and maintain employment or higher Education; and/or
  • Specialised Supported Employment

should not contact the Victorian Government.  A current contract as a Commonwealth Disability Employment Service (DES) provider or a contract with a certifying body for the provision of certification, or certification against the National Standards for Disability Services (NSDS) via the Human Services Scheme are required as evidence to be submitted to the NDIA via the “Upload Evidence” tile in myplace.

South Australia

The NDIS Commission is responsible for the registration and regulation of NDIS providers in South Australia, a function previously performed by the NDIA and South Australian Government.

The NDIS Quality and Safeguards Commission (NDIS Commission)—a new independent Commonwealth body—commenced operating in South Australia on 1 July 2018. 

The NDIA no longer has the authority to approve registration applications for providers in South Australia.

Visit the NDIS Commission (external) for more information.

New South Wales

The NDIS Commission is responsible for the registration and regulation of NDIS providers in New South Wales, a function previously performed by the NDIA and New South Wales Government.

NDIS Quality and Safeguards Commission (NDIS Commission)—a new independent Commonwealth body—commenced operating in New South Wales on 1 July 2018. 

The NDIA no longer has the authority to approve registration applications for providers in New South Wales.

Visit the NDIS Commission (external) for more information.

ACT

Applications from all new and existing providers operating in the ACT applying for all specialist disability registration groups should contact the ACT Government Human Services Registrar.

To begin the review process with the ACT Government, please email Quality@act.gov.au with your details, including the registration groups you wish to apply for, and any supporting documentation you wish to include in your application.

Providers are required to provide a copy of their NDIS “Pending State Approval” advice to ACT Government to confirm that they have met NDIS criteria for registration pending state government approval.

National requirements for providers of employment supports

Providers seeking approval for:

  • Assistance to Access and maintain employment or higher Education; and/or
  • Specialised Supported Employment

should not contact ACT Government. A current contract as a Commonwealth Disability Employment Service (DES) provider or a contract with a certifying body for the provision of certification, or certification against the National Standards for Disability Services (NSDS) via the Human Services Scheme are required as evidence to be submitted to the NDIA via the “Upload Evidence” tile in myplace.

Tasmania

Details for how to achieve Tasmanian Government approval are available in the NDIA's Guide to Suitability.

A completed due diligence process by the Tasmanian Department of Health and Human Services (DHHS) is required before providers can register with the NDIA for specialist disability registration groups.

Providers should email the DCS State Implementation Team (SIT) at ndisregistrations@dhhs.tas.gov.au to request a due diligence process. This email must include minimum information as outlined below:

  • NDIS provider registration number;
  • Organisation/service provider name;
  • Trading name if different to provider name;
  • Entity type e.g. sole trader, incorporated association;
  • ABN;
  • City/suburb and state that is the base for the provider;
  • Profit or not for profit;
  • Contact person;
  • Contact details;
  • Registration Groups seeking to be registered for;
  • Areas of Tasmania intending to deliver services;
  • Any other states that the provider is already NDIS registered in.

Allied Health practitioners registering to deliver Therapeutic Supports registration group

Sole practitioners or allied health professionals in consortiums, who are:

  • operating as sole providers or as a small practice, and
  • wish to register for the Therapeutic Supports registration group, and
  • are registered with a recognised professional body (as described in 4.6 of the Guide to Suitability)

are not required to undertake the due diligence process. Sole practitioners, including consortiums of practitioners, must comply with the Quality and Safety Framework and Tasmanian legislation, regulations and policy, and procedures, regardless of whether or not a due diligence process has been undertaken.

National requirements for providers of employment supports

Providers seeking approval for:

  • Assistance to Access and maintain employment or higher Education; and/or
  • Specialised Supported Employment

should not contact the Tasmanian Government. A current contract as a Commonwealth Disability Employment Service (DES) provider or a contract with a certifying body for the provision of certification, or certification against the National Standards for Disability Services (NSDS) via the Human Services Scheme are required as evidence to be submitted to the NDIA via the “Upload Evidence” tile in myplace.

Queensland

Details for how to achieve the Queensland Government requirements are available in the NDIA's Guide to Suitability.

New providers (do not have a Queensland Government service agreement)

Providers not currently contracted to provide specialist disability services with the Queensland Department of Communities, Child Safety and Disability Services (DCCSDS), must complete the requirements of the Human Services Quality Framework (HSQF).

Providers are required to provide a copy of their “Pending State Approval” advice to the Department of Communities, Child Safety and Disability Services (DCCSDS) to confirm that they have met NDIA criteria for registration pending state government approval. Providers cannot commence the state approval process in Queensland without this written confirmation.

Once complete providers are required to supply confirmation of having met HSQF requirements to the NDIA via the “Upload Evidence” tile in myplace. More information about the requirements for new specialist disability service providers in Queensland is available here.

Existing providers (with a Queensland Government service agreement)

Providers with a current HSQF certificate are able to supply this as evidence of certification when registering to provide NDIS registration groups covered by the scope of their HSQF certificate. This can be submitted to the NDIA via the “Upload Evidence” tile in myplace.

Existing providers seeking to deliver services that are different to the services covered by the scope of their HSQF certificate (i.e. new services) must supply their existing HSQF certification and a Statement of Commitment (PDF) to the NDIA via the “Upload Evidence” tile in myplace.

A Statement of Commitment provides assurance that new registration groups will be included in the scope of the providers next scheduled HSQF audit. The statement must be addressed to the NDIA and signed by the provider’s authorising officer and a witness.

More information about the requirements for existing specialist disability service providers in Queensland is available here.

Providers can contact: hsqf@communities.qld.gov.au

National requirements for providers of employment supports

Providers seeking approval for:

  • Assistance to Access and maintain employment or higher Education; and/or
  • Specialised Supported Employment

should not contact the Queensland Government. A current contract as a Commonwealth Disability Employment Service (DES) provider or a contract with a certifying body for the provision of certification, or certification against the National Standards for Disability Services (NSDS) via the Human Services Scheme are required as evidence to be submitted to the NDIA via the “Upload Evidence” tile in myplace.

Western Australia

WA providers seeking NDIS registration need to apply to be on the Disability Services Commission’s Panel Contract for Individually Funded Services.

Please visit the WA Disability Services Commission website (external) for more information.

National requirements for providers of employment supports

Providers seeking approval for:

  • Assistance to Access and maintain employment or higher Education; and/or
  • Specialised Supported Employment

should not contact the WA Disability Services Commission. A current contract as a Commonwealth Disability Employment Service (DES) provider or a contract with a certifying body for the provision of certification, or certification against the National Standards for Disability Services (NSDS) via the Human Services Scheme are required as evidence to be submitted to the NDIA via the “Upload Evidence” tile in myplace.

Northern Territory

Details for how to achieve Northern Territory Government approval are available in the NDIA's Guide to Suitability.

Providers are required to demonstrate their compliance with the NT Quality and Safeguarding Framework by participating in an assessment process, which includes self-assessment and onsite review.

Providers are required to provide a copy of their “Pending State Approval” advice to the NT Government to confirm that they have met NDIA criteria for registration pending state government approval. Providers cannot commence the state approval process in the Northern Territory without this written confirmation. Providers must initiate their NT approval by contacting NDISProviderRegistration@nt.gov.au with a copy of this letter.

National requirements for providers of employment supports

Providers seeking approval for:

  • Assistance to Access and maintain employment or higher Education; and/or
  • Specialised Supported Employment

should not contact the Northern Territory Government. A current contract as a Commonwealth Disability Employment Service (DES) provider or a contract with a certifying boys for the provision of certification, or certification against the National Standards for Disability Services (NSDS) via the Human Services Scheme are required as evidence to be submitted to the NDIA via the “Upload Evidence” tile in myplace.

National requirements for providers of employment supports

Providers of employment supports applying for NDIS registration may need to meet national requirements.

Existing providers of employment supports may submit a current contract as a Commonwealth Disability Employment Service (DES) provider or Australian Disability Enterprise (ADE) as evidence for approval for:

  • Assistance to Access and maintain employment or higher Education
  • Specialised Supported Employment

New providers of employment supports must submit a contract with a certifying body for the provision of certification or certification against the National Standards for Disability Services (NSDS) via the Human Services Scheme Part 3 as evidence for approval for:

  • Assistance to Access and maintain employment or higher Education
  • Specialised Supported Employment

New providers can find a list of Accredited Certification Bodies here (external).

Evidence is to be submitted to the NDIA via the 'Upload Evidence' tile in myPlace.

Please see the Provider Registration Guide to Suitability for further detail.