Quality and safeguards

Transition to the NDIS Quality and Safeguards Commission | Working arrangements | Guide to suitability

Quality and safeguards ensure people with disability have access to high quality supports and services.

Safeguarding people with disability from abuse, harm and neglect is every disability service provider's responsibility and must be an important part of everyday practice

Safeguards include natural safeguards like personal relationships and community connections, and formal safeguards like service standards, regulations and quality assurance systems for service providers and the people they employ.

Transition to the NDIS Quality and Safeguards Commission

From 1 July 2018, oversight of quality and safeguards will begin to fall under the responsibility of the NDIS Quality and Safeguards Commission (NDIS Commission) in a phased approach with states and territories transitioning as they reach full Scheme.

The NDIS Commission will begin to regulate and register providers operating in:

  • NSW and SA from 1 July 2018
  • ACT, NT, Qld, Tas and Vic from 1 July 2019
  • WA from 1 July 2020.

The NDIS Commission will oversee the implementation of the new 'NDIS Quality and Safeguarding Framework' (external) as it begins operating in each state and territory. When the NDIS is fully rolled out in 2020, the new Framework will provide a nationally consistent approach to quality and safeguards for participants and providers.

The NDIS Commission will be responsible for:

  • registration and regulation of NDIS providers, including through the new NDIS Practice Standards and an NDIS Code of Conduct
  • compliance monitoring, investigation and enforcement action
  • responding to concerns, complaints and reportable incidents, including abuse and neglect of a person with disability
  • national oversight of behaviour support, including monitoring the use of restrictive practices within the NDIS with the aim of reducing and eliminating such practices
  • leading collaboration with states and territories to design and implement nationally consistent NDIS worker screening
  • facilitating information sharing arrangements with the NDIA, state and territory and other Commonwealth regulatory bodies

More information about the NDIS Commission including fact sheets is available on the Department of Social Services website.

Working arrangements

During transition to full Scheme, providers are required to comply with existing Commonwealth, State and Territory quality and safeguards standards and legislation, supported by Transitional Quality and Safeguarding Working Arrangements between the jurisdictions, the Commonwealth and NDIA which explain each party's roles and responsibilities.

Guide to suitability

The guide to suitability explains what providers need to do to meet the quality and safeguards requirements in each jurisdiction during transition: