Quality and safeguards

During transition | At full Scheme | Guide to suitability

Quality and safeguards ensure people with disability have access to high quality supports and services.

Safeguarding people with disability from abuse, harm and neglect is every disability service provider's responsibility and must be an important part of everyday practice

Safeguards include natural safeguards like personal relationships and community connections, and formal safeguards like service standards, regulations and quality assurance systems for service providers and the people they employ.

During transition

During transition to full scheme the Commonwealth, state and territory governments and the NDIA are responsible for the Scheme's quality and safeguarding arrangements, including managing complaints and feedback.

Formal agreements called 'Quality and Safeguarding Working Arrangements' explain each party's roles and responsibilities.

At full Scheme

When the NDIS is fully rolled out, the quality and safeguards for participants and providers will fall under the new 'NDIS Quality and Safeguarding Framework' (external).

The new Framework will provide a nationally consistent approach for participants and providers.

Guide to suitability

The guide to suitability explains what providers need to do to meet the quality and safeguards requirements in each jurisdiction during transition: