The role of providers explained

Working with community

People with a disability will interact with a wide range of business, not all of it directly through their NDIS funding.

As employment opportunities and community inclusion increase, people with a disability will also become consumers with disposable income.

Achieving participant goals may include:

  • household supports as people choose to live independently i.e. cleaning and maintenance
  • providing equipment to increase access to the community
  • therapy and assessments to achieve personal milestones
  • cost efficient transport services
  • skill development and employment of people with a disability
  • building and trades for modifications or specialist accommodation.

Technology also plays an important role in helping people with disability access diverse and competitive markets for services and supports. As a business it is important to understand the participant journey and which part of service delivery you may seek to establish your business in.

Partners in the community

The NDIA is partnering with organisations in the community across Australia to deliver the NDIS. The NDIS recognises that its Partners in the Community (PITC) have a wealth of experience and knowledge within local communities. Local Area Coordination (LAC) Partners are key NDIS contacts within the community for people aged over 7 years. For children aged 0 to 6 years, the Early Childhood Early Intervention (ECEI) approach is delivered by Early Childhood Partners. Early Childhood Partners help people to understand the Scheme, provide information and support and connect children with developmental delay or disability and their families, to supports in their local area.

Local Area Coordinators (LACs)

Local Area Coordinators (LAC) - Local Area Coordinators are organisations that partner with the NDIA to deliver the NDIS by supplying an expert workforce with local knowledge of disability services and their local community.

Find out more information about Local Area Coordinators.

Early Childhood Partners

The NDIS has engaged Early Childhood Partners around Australia to deliver the Early Childhood Early Intervention (ECEI) approach. Early Childhood Partners provide early childhood intervention support to children aged 0 to 6 years and their families. These organisations have experts in delivering early intervention supports.

Find out more about the Early Childhood Early Intervention.

Registered providers

NDIS providers are individuals or organisations that deliver a support or product to a participant of the NDIS. Providers can be either registered with the NDIS or can be an unregistered provider. Registered providers can connect to a much wider range of participants and can demonstrate they have met the specific quality and safeguards requirements as part of their marketing to potential participants.

When registering, providers will choose which ‘registration group(s)’ to apply for. A registration group is linked to the types of services you may offer. (See Section 2.3 of the Provider toolkit  for information about how these registration groups align with different types of support that providers can offer).


Intermediaries create and manage connections between NDIS participants and supports. The development of a vibrant intermediaries market offers significant benefits to the participants including simple self-direction, participant choice and value, a focus on the design of supports and outcomes.

Intermediary organisations include:

Plan Managers

Participants can choose to have a registered Plan Management provider to manage their funding and budget for the supports in their plan. Where a participant requests a Registered Plan Management Provider (RPMP) to administer their plan, the NDIA will give effect to this request without it being subject to the reasonable and necessary test under s34 of the NDIS Act. Plan Managers must be a registered provider with the NDIS and meet the necessary professional requirements. Plan Managers are able to connect participants with both NDIS registered providers and providers that aren’t registered with the NDIS, subject to meeting the pricing in the NDIS website. 

Support Coordinators

Support coordination is included in a participant’s plan if it is reasonable and necessary for the individual. Where either a Local Area Coordinator or Early Childhood Early Intervention Partner is assisting with plan implementation, support coordination is not funded in the participant’s plan, except where exploring housing options is included within the plan.

Support Coordinators help participants to implement supports in their plan, including informal, government services, community activities and funded supports. They will work with a participant to:

  • assess and choose preferred providers
  • negotiate services to be provided and their prices, develop service agreements and create service bookings with the participant’s preferred providers
  • liaise with any Plan Manager provider to establish the appropriate claim categories and attribute the correct amount of funds.

Business to Business

Varied opportunities exist for businesses to provide services to NDIS registered providers, these may include:

  • labour hire support
  • admin / back office services
  • business and office infrastructure
  • financial services.
This page current as of
8 November 2019