Working as a provider

What is a NDIS registered provider?

A provider is an individual or organisation that delivers a support or a product to a participant of the NDIS. Each participant in the NDIS will have an individualised plan that identifies the outcomes they wish to achieve, the disability supports that will be funded by the NDIS and other supports the person requires. Participants have choice and control over the providers they engage to deliver supports in their plan.

Registering for the NDIS

On 1 July 2019, the NDIS Quality and Safeguards Commission (NDIS Commission) commenced operations in all states and territories except Western Australia (WA).

The NDIS Commission is responsible for the registration and regulation of providers in NSW, Vic, Qld, SA, Tas, ACT and the NT.

The NDIA is still responsible for the registration and regulation of providers in WA.

Things you need to know

Pricing and payments

The NDIS funds reasonable and necessary supports that help a participant achieve their outcomes and undertake activities enabling their social and economic participation. A participant's reasonable and necessary supports take into account:

  • any informal supports already available to the individual
  • other formal supports, such as health and education.

Supports funded by the NDIS need to:

  • be related to the participant's disability
  • not include day-to-day living costs that are not related to a participant's disability support needs
  • represent value for money
  • be likely to be effective and beneficial to the participant, and
  • take into account informal supports given to participants by families, carers, networks, and the community.

The NDIA Price Guide is not a comprehensive list of all available supports to assist participants to achieve their outcomes, nor does it prescribe the only supports funded by the NDIS. It includes an item descriptor (support item) against which the cost of the delivery of support can be claimed.

The NDIA Price Guide lists the maximum price providers can claim for personal care, community access, domestic assistance and professional services.

The NDIA updates the prices on at least an annual basis and may need to make further pricing changes through the transition phase.

In the longer term, the NDIA wants to see a competitive, more open market environment for the provision of supports and services. As a potential provider, ensure you have the latest information when preparing your organisation for working with the NDIS. Further details are available on the price guide and information page.

Connecting with our systems

Registered providers use the Provider Portal to process payments with the NDIA. More information is available on the essentials for providers working with the NDIS page.

This page current as of
17 July 2019