Working as a provider

Information for new providers

This page gives providers who are new to the NDIS some guidance on what is an NDIS registered provider.

The NDIS is currently being trialled in seven locations across Australia. We are also preparing for national roll out of the Scheme. Many providers across Australia are keen to prepare for their role in supporting Scheme participants to achieve their goals and aspirations.

What is an NDIS registered provider?

Provider is a term used to describe an individual or organisation that delivers a support or a product to a participant of the NDIS. Each participant in the NDIS will have an individualised plan that identifies the outcomes they wish to achieve, the disability supports that will be funded by the NDIS and other supports the person requires. Participants have choice and control over the providers they engage to deliver supports in their plan.

Registering for the NDIS

Whether you can currently register as a provider will depend on whether you are located within a trial or roll out location. Providers already under contract to Australian and state and territory governments will have specific transitional arrangements (External website) agreed with their funding jurisdiction.

Current trial site area

If you provide services in a current trial site area: You can complete the Provider Registration Application Form. Find out more about the registration process on the Registering as a provider page (External website).

An area rolling out from 1 July 2016

If you provide services in an area that has been announced as rolling out the NDIS from 1 July 2016: You are encouraged to complete the Provider Registration Application Form (External website). Full registration will be completed before the NDIS commences in your area.

In the meantime, we will use your contact details to keep you updated about the Scheme.

Outside of trial and roll-out locations

If you are outside of both trial and new rollout locations: It is recommended that you do not apply for registration at this point in time.

The Agency needs to focus on getting providers in roll out areas up and running. We encourage you to check this website regularly for the lastest information.

Things you need to know

Pricing and payments

The NDIS funds reasonable and necessary supports that help a participant to achieve their outcomes and to undertake activities to enable their social and economic participation. A participant s reasonable and necessary supports take into account:

  • any informal supports already available to the individual
  • other formal supports, such as health and education.

Supports funded by the NDIS need to:

  • be related to the participant s disability
  • not include day-to-day living costs that are not related to a participant s disability support needs
  • represent value for money
  • be likely to be effective and beneficial to the participant, and
  • take into account informal supports given to participants by families, carers, networks, and the community.

The NDIA Price Guide is not a comprehensive list of all available supports to assist participants to achieve their outcomes, nor does it prescribe the only supports funded by the NDIS. It includes an item descriptor (support item) against which the cost of the delivery of support can be claimed.

The NDIA Price Guide lists the maximum price providers can claim for personal care, community access, domestic assistance and professional services.

The NDIA updates the prices on at least an annual basis and may need to make further pricing changes through the transition phase.

In the longer term, the NDIA wants to see a competitive, more open market environment for the provision of supports and services. Potential providers should check this website to ensure you have the latest information when you re preparing your organisation for the NDIS. Further details can be obtained on the Pricing and payment page.

Connecting with our systems

Registered providers use the Provider Portal to process payments with the NDIA. When you receive confirmation to complete Stage 2 of the registration process, you will be instructed on how to set up your Provider Portal access. See the Essentials for providers working with the NDIS page for more information.

As we move towards national roll out, the NDIA continues to explore and develop ICT arrangements. This means that the systems that are currently in place are unlikely to be the same at full roll out. Providers are encouraged to keep this in mind when preparing their organisation for working with the NDIS.

Quality and safeguards

The NDIA has a strong focus on ensuring all participants are able to access high-quality services that enable them to achieve their goals. Governments have agreed to the development of a national approach to quality and safeguards under the NDIS. Find out more on the Quality and Safeguards page or refer to your state or territory s Quality Framework requirements for working with people with disability.

More information about becoming a provider for supports under the NDIS is available in the Provider Registration Kit (External website).

We encourage you to explore the whole Provider section of this website.

This page current as of
18 January 2019