Advance payment offset

In June and July 2016 some self-managed participants experienced difficulties paying for supports when the new myplace portal was launched.

These participants received an advance payment to help them pay for their supports. The NDIA now needs to acquit these advance payments. If you are affected by this you will be contacted by phone and mail to explain how the offsetting process will work.

More information is available in the factsheet here:

Your questions answered

The NDIS is a big change for Australians with disability and their families and carers. Every week we get asked questions on our social media channels, our website and through the contact centre.

We incorporate the answers into the relevant pages of our website, and we publish each week’s questions in a news item on our website called the Weekly Q and A.

In these pages you’ll find a collection of our past Weekly Q and A questions, organised by theme. The latest QandA is posted on a Friday in our Latest News section.

You can submit questions through our weekly Q & A posts on the Facebook page (external) or through twitter #ndisqanda.