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The process of entering the NDIS is an exciting but sometimes uncertain change for many families. For Victoria’s Benson family, a supportive Local Area Coordinator made the change easier. James, 24, has an intellectual disability and is described by his dad Ernie as a “lovely, loving kid, with good morals.” Since joining the NDIS earlier in 2018, James’ world has expanded. He didn’t receive any support prior to becoming an NDIS participant. Now he has his forklift licence and receives some support at home to help him build up his life skills, including things like cooking and budgeting. “In the...