The NDIA has made further improvements to the NDIS myplace portal. The changes ensure continuation of service for our participants during a plan review period and reduce claiming errors and manual rework for providers.
Some participants are experiencing issues accessing the myplace portals via the myGov website. Advice to participants and providers is to try logging on later today or tomorrow. We apologise for any inconvenience and appreciate your patience.
Some participants are experiencing issues accessing the myplace portal via the myGov website. Advice to participants and providers is to try logging on later today or tomorrow. Additionally, participants and providers may experience slow responses and error messages in the myplace participant and provider portals. Our technical teams are urgently investigating this issue. We apologise for any inconvenience and appreciate your patience.
Reading and understanding your NDIS plan is key to getting the most out of it. Participants are now able to request a copy of their NDIS plan in their preferred accessible format including large font, audio, e-Text and braille.
Update: Technical issues that were affecting the myplace Participant and Provider Portals have now been resolved. We apologise for any inconvenience caused.
Due to a scheduled update, there is a planned systems outage from Saturday 14 December at 11PM Australian Eastern Daylight Time (AEDT) to Sunday 15 December at 4AM AEDT. Both the provider myplace portal and participant myplace portal will be unavailable during this time.
Due to scheduled updates, there is a planned systems outage from Saturday 19 October at 10PM Australian Eastern Daylight Time (AEDT) to Sunday 20 October at 4AM AEDT. Both the provider myplace portal and participant myplace portal will be unavailable during this time.