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Information about what the NDIS is doing to help participants during coronavirus (COVID-19).

Like other equipment, your assistive technology may need repairs. If your item isn’t of acceptable quality, fit for purpose, or doesn’t work properly when it is first delivered to you, you should contact your AT assessor or the AT supplier to let them know and work out how they can fix the problem.

If you want to arrange for us to give information to others, or for other people to do things on your behalf, you need to give us consent. We accept both written and verbal consent and there are consent forms you can use.

Assistive technology ranges from the simple to the complex. You may need the help of an AT assessor to determine the right AT solution for your needs.

Personal care is one of the disability-related supports students get at school. It forms part of the adjustments schools provide to personalise learning and support for students with disability. If you are at a government school, your state or territory government pays for the support and it is delivered by your school.

To ensure you can access urgent assistive technology (AT) repairs, even without funding in your plan, the NDIS Contact Centre can authorise funds over the phone. If you have approved funding for AT supports in your plan, repairs and maintenance of AT is also included as part of your budget. If there is no funding available for an urgent repair, the NDIS Contact Centre can provide an authorisation number over the phone to ensure you can access the support you need and providers can be paid appropriately. When the NDIS Contact Centre is open, you or your provider should phone...

You can claim from your self-managed budget in the app. You can also upload an invoice or receipt before submitting the claim and save favourite claims to make claiming for regular supports even faster.

See how we are performing against the timelines set by the Participant Service Guarantee each quarter.

Note: the information on this page was correct at the time of publishing. Find the latest information visit on Independent assessments. Today we have released a number of consultation papers that explain the proposed changes to the Scheme – what the changes are, how the changes may work and what the changes will mean for participants. We invite people with disability, participants, their families and carers, and the wider disability sector to have their say on how to deliver changes to improve the Scheme and make the NDIS simpler, faster, fairer and more flexible. The papers explain how the proposed...

The COVID-19 pandemic changed the way some supports can be delivered, with technology enabling support continuity through telehealth, video conferencing and other technologies.