Translator and interpreter service

Participants from Culturally and Linguistically Diverse backgrounds may require assistance to access translation and interpreting services in order to implement the supports available in their NDIS Plan.

If participants or their parents or carers have English as a second language, assistance from the National Translation and Interpreter Services (TIS National) is available to assist with translation.


Frequently asked questions

The NDIA recognises there will be times where a provider who speaks my primary language of choice is not available.

When this is the case, the NDIA planner/LAC/Support Coordinator will be able to assist you to access:

  • Mainstream interpreter services and coordinate informal language supports; and
  • Access community English learning opportunities.

Where necessary, your NDIA planner, LAC or Support Coordinator will assist you to access interpreter services by contacting TIS National on Ph: 131 450.

This assistance is available for use by participants with a NDIS plan, when engaging with NDIA registered service providers.

If TIS supports are included in your plan because you require support for your disability needs, (i.e. hearing or vision loss) you may continue to use these supports.

TIS National have agreed to provide support to participants of the scheme where English is not their preferred language.

The NDIA is working with TIS National, to ensure the NDIA is assisting participants to realise their potential for physical, social, emotional and intellectual development.

The NDIA will also be reviewing the process and supports provided to incorporate feedback, ensure participant outcomes, choice and control, and the role of community.

Information about supports provided by TIS National to participants will be used to understand the level of demand for supports in languages other than English based on geographical locations, languages required and level of demand.

Any information collected will comply with privacy principles and the National Disability Insurance Scheme Act 2013 (Cth) regarding protected information.

Contact us accessibility services

Translating and interpreting

For a free-of-charge translator or interpreter phone 1800 800 110

Text telephone

Phone 1800 555 727
then ask for 1800 800 110

National relay service

Visit the National Relay Service (External website) website or phone 1800 555 727 then ask for 1800 800 110

This page current as of
11 December 2018