FOI disclosure log

Documents, regarding occupational therapy, created or received by the NDIA between 1 January 2020 & 18 November 2025 (inclusive)

This request contains: 

Research Papers on various supports, disability types and medical topics. 

4 documents located and released in part

• Research – Learner Driver in Australia (July 2020)
• Research – Therapy Best Practice (28 June 2021)
• Specialised diving lessons
• Augmentative and (1 December 2022)
• Alternative Communication Devices and Motor Neurone Disease (Undated)

SDA pipeline data as at 31 March 2026 showing:

• Provide name (masked)
• Design certificate date
• State
• SA4 geocoded
• SA3 region
• Design category
• Dwelling type
• SDA resident capacity created
• Rooms

1 document released in full:

• 1. S17 – Data – SDA pipeline data as at 31 March 2026

One document was created under section 17 of the FOI Act and was released in full:

• CSN and CYP referral and process

Documents regarding NDIA’s implementation of model litigant obligations under the Legal Services Directions 2017 in Tribunal review

2 Documents released – 1 in part and 1 in full

• Document 1. Standard Operating Procedure: Model Litigant Obligation Complaints
• Document 2. Legal Services Direction 2017 The Model Litigant Obligations 

Document released in part

• PACE Pre-Decision Quality 
  Check Guide v. 12.0 
   

One document was released in part:

• Email – Re: Assistance Dog (Including Guide Dog) Ongoing Costs , dated 17 October 2024

Guidance documents for NDIA staff who process reviews of reviewable decisions under section 100 of the NDIS Act.

Full access was granted to 30 documents:

• Our Guideline – Reviewing our decisions V9.0
• Knowledge article – IRT: Access and revocation practice guide
• Knowledge article – IRT: Access and revocation request internal note templates
• Knowledge article – IRT: Adding and linking documents to an internal review case
• Knowledge article – IRT: Allocating a request for action
• Knowledge article – IRT: Checking for integrity
• Knowledge article – IRT: Communicate an outcome
• Knowledge article – IRT: Complete an access or revocation Internal Review
• Knowledge article – IRT: Complete remaining closure tasks for an internal review
• Knowledge article - IRT- Conduct a desktop review
• Knowledge article – IRT: Contact the participant or applicant
• Knowledge article – IRT: Enacting a planning review decision
• Knowledge article – IRT: Impairment categories information variation request templates
• Knowledge article – IRT: Initial call scripts
• Knowledge article – IRT: Internal review email templates
• Knowledge article: IRT – Internal review writing guide
• Knowledge article – IRT: Miscategorised request
• Knowledge article – IRT: Planning request internal note templates
• Knowledge article – IRT: Remove a non-NDIS support
• Knowledge article – IRT: Translating, interpreting and alternate format requests
• Knowledge article – IRT: Unable to contact process
• Knowledge article – IRT: Verifying age and residency
• Knowledge article – IRT: Weighing evidence of disability
• Knowledge article – IRT: What will be considered as part of an internal review
• Knowledge article – IRT: Submit a request for an internal review (s100)
• Knowledge article – IRT: Complete an internal review of a decision to vary impairments
• Knowledge article – IRT: Complete a specialist disability accommodation dwelling
• Knowledge article – IRT: Create an internal review case for compensation
• Knowledge article – IRT: Identify if further information is required
• Knowledge article – IRT: Update and approve a plan for an s100 decision on statement of participant supports before 9 October 2024

Partial access was granted to 6 documents:

• Knowledge article – Escalating a request for internal review (s100)
• Knowledge article – IRT: Access not met letter not on record
• Knowledge article – IRT: Explanation of a decision
• Knowledge article – IRT: Intake of an internal review request
• Knowledge article – IRT: Requests for further information

Knowledge article – IRT: Understanding an internal review

Full access was granted to 23 documents:

1. Knowledge article – Complete a s47 request to update a participant’s goals, About Me and informal, community and mainstream supports – V1.0
2. Knowledge article – Action a budget update – V22.0
3. Knowledge article 0 Action a budget update with funding periods – V7.0
4. Knowledge article – Apply default distribution of funds in a budget update – V6.0
5. Knowledge article – Assign and review a plan change case – V13.0
6. Knowledge article – Conduct the plan meeting – Discuss the proposed budget – V8.0
7. Knowledge article – Contact attempts and unable to contact in a plan change case – V1.0
8. Knowledge article – Create a CEO-initiated plan change request – V4.0
9. Knowledge article – Create a participant plan change request – V11.0
10. Knowledge article – Discuss a participant plan change request – V6.0
11. Knowledge article – Discuss funded supports – V13.0
12. Knowledge article – Explain a plan change decision – V5.0
13. Knowledge article – Finalise and approve a budget update – V27.0
14. Knowledge article – Finalise and approve a budget update with funding periods – V5.0
15. Knowledge article – Identify and escalate risks in a plan change request – V5.0
16. Knowledge article – Make a plan change decision – V16.0
17. Knowledge article – Prepare to submit a plan change request – V14.0
18. Knowledge article – Progress a plan change (s47A and s48) request over 21 days – V10.0
19. Knowledge article – Understand and choose the right plan change request – V12.0
20. Knowledge article – Update the reassessment date in a participant budget update – V11.0
21. Knowledge article – Understand and view plan change decision letters – V2.0
22. Operational guideline – Changing your plan – V9.0
23. Operational guideline – Reviewing our decisions – V9.0

10 documents were released in full.
15 documents were released in part.

• 1. SOP – Section 37 – Documents Affecting Law Enforcement and Public Safety
• 2. SOP – Section 42 – Documents Subject to Legal Professional Privilege
• 3. SOP – Section 45 – Documents Containing Material Obtained in Confidence
• 4. SOP – Section 47 – Documents Disclosing Trade Secrets or Commercially Valuable Information
• 5. SOP – Section 47B – Documents Affecting Commonwealth-State Relations
• 6. SOP – Section 47C – Documents Subject to Deliberative Processes
• 7. SOP – Section 47E – Certain Operations of Agencies
• 8. SOP – Section 47F – Personal Privacy
• 9. SOP – Section 47G – Documents Disclosing Business Information
• 10. Presentation – FOI Training Feb 2024
• 11. Presentation – Information Access Team Training: Accessibility
• 12. Presentation – Information Access Team Training: Staff Accesses
• 13. Presentation – Information Access Team Leadership Meeting
• 14. Presentation – Complaints Management and FOI Branch Leadership Meeting
• 15. Presentation – Information Access Team LEX Turnaround Clock
• 16. Resource – FOI – Guide to Completing the 15AC EOT Request Form
• 17. Training Notes – Time and Extensions Under the FOI Act
• 18. Presentation – Lex Email Features
• 19. Resource – FOI – Example Email to Send to Law Firms
• 20. Resource – FOI – List of Third Party Law Firm Applications
• 21. Training Notes – FOI Requests From Law Firms
• 22. Transcript – FOI Training Video – FOI Requests From Law Firms
• 23. Presentation – FOI Exemptions on LEX
• 24. Presentation – FOI Training Sections 4, 12, 24AA and 24AB
• 25. Transcript – Training Video – Practical Refusals with Rebecca [REDACTED] 

• Guidance material for staff on end dating secondary disabilities.
• Number of participants whose secondary disability has been end dated in the business system since 1 January 2025.

7 documents released in full.

• KA - Request a participant disability change v6.0 APPROVED 2025-12-02
• KA - Update the participant's disabilities using the update person account case v7.0 APPROVED 2025-12-03
• KA - Review and update the participant's disabilities in the vary impairment categories case v4.0 APPROVED 2025-12-03
• KA -Understand the disabilities tab in the person account v1.0 APPROVED 2025-12-01
• KA - View Impairment Categories in the person account v3.0 APPROVED 2025-12-02
• KA - View Impairment Categories in the person account v3.0 APPROVED 2025-12-02
• Section 17 Document - Data response: number of 
  Participants with secondary disabilities end dated between 1 January 2025 and 30 September 2025

Document created pursuant to section 17 of the Freedom of Information Act 1982.

This request includes relevant internal policies or operating procedures.

• The documents provide guidance to NDIA decision makers.
• The guidance relates to considering:
• family composition, and/or relationship status
• This consideration is for determining the appropriate SDA building type for eligible participants.

The following seven documents were released in full.

• Appendix H for SDA guidance
• Guidance notes. Include specialist disability accommodation
• Our Guidelines - Specialist disability

Accommodation

• Our Guidelines
• Requesting home and living supports
• SDA Design Standard
• SDA pricing and payments
   

This request includes data relating to non‑mortality exits from the Scheme for the following cohorts:

a. Aboriginal and Torres Strait Islander status;

b. gender;

c. age (0-9, 10-18, 19-30, 31-45, 46-64, 65+); and

d. impairment type (intellectual, cognitive, sensory, neurological, physical, psychosocial)

4 Documents released in full

• Non-mortality exits in the 9 months to September 2025 by First Nations status
• Non-mortality exits in the 9 months to September 2025 by gender
• Non-mortality exits in the 9 months to September 2025 by age band
• Non-mortality exits in the 9 months to September 2025 by primary disability group

This request contains:

Month-by-month figures covering 1–12-month funding periods for the period May–December 202

1 Document released in full

• Month by month figures of 1 to 12-month funding periods. May 2025-Dec 2025

3 documents released in full
3 documents released in part 

• Research paper - Evaluation of CANS, ABAS-3 and LSP-16 outcome measures
• Research paper - Thermoregulation and Air-conditioning
• Research paper - Autistic burnout
• Research paper - Orthoses for people with ASD.
• Research paper - Dissociative Identity Disorder and Assistance Animals
• Research paper - Irlen Syndrome.

The following 69 documents were located and released as follows:

Note: for items with an asterisk, material within the document has been redacted pursuant to section 22(1)(a)(ii) and 47F of the Freedom of Information Act 1982.

1. Meeting minutes - Minutes of the Meeting of 14 March 2019*
2. Matter for decision paper - Pricing Strategy
3. Matter for decision paper - Attendant Care and Participation Price Limits*
4. Meeting minutes - Minutes of the Meeting of 14 May*
5. Matter for decision paper - Inflationary indexation methodology
6. Matter for noting paper - Update of the Annual Review of Price Controls
7. Meeting minutes - Minutes of the Meeting of 28 May 2019*
8. Meeting minutes - Minutes of the Meeting of 30 July 2019*
9. Matter for noting paper - Price Guide and Support Catalogue Changes*
10. Matter for discussion paper - Work Plan for Annual Monitoring and Review of Price Controls
11. Matter for noting - Social, Community, Home Care and Disability Services Industry Award 2010 Review
12. Meeting minutes - Minutes of the Meeting of 14 August 2019*
13. Meeting minutes - Minutes of the Meeting of 19 September 2019*
14. Matter for noting paper - Efficient Cost Model
15. Matter for decision paper - Price Limits for Disability-Related Health Support from 1 October 2019
16. Matter for endorsement paper - Implications of SCHAD Award Review for 1 December 2019
17. Meeting minutes - Minutes of the 16 October 2019 Meeting*
18. Matter for decision paper - NDIS Annual Review of Price Controls 2020-21
19. Matter for decision paper - Annual Review of Price Controls*
20. Matter for Decision - Additional Disability Personal Care and Support for Participants Living in Residential Aged Care Facilities
21. Meeting minutes - Minutes of the 20 February 2020 Meeting*
22. Matter for noting paper - Annual Price Review – Summary of Submissions
23. Meeting minutes - Minutes of the 12 March 2020 Meeting*
24. APR Recommendations
25. Pricing Review - Estimated impact of proposed 2019-20 Annual Pricing Review and other changes*
26. Matter for decision paper - Review of Pricing Arrangements for Supported Independent Living*
27. Meeting minutes - Minutes of the 16 April 2020 Meeting*
28. Matter for decision paper - Psychosocial Recovery Coaches
29. Matter for decision paper - Reform of Supported Independent Living
30. NDIS Annual Pricing Review 2020-21 – Final Report
31. Matter for decision paper - Update to the NDIS Cost Model for Disability Support Workers for the Equal Renumeration Order
32. Matter for noting paper - Publication of the NDIS Cost Model for Disability Support Workers 2020-21
33. Meeting minutes - Minutes of the 10 September 2020 Meeting* 
34. Pricing Reference Group paper - Forward Work Plan
35. Meeting minutes - Minutes of the 15 October 2020 Meeting*
36. Matter for noting paper - Financial Benchmarking Survey update* 
37. Meeting minutes - Minutes of the 12 November 2020 Meeting - Draft* 
38. Matter for discussion paper - Update of the Supported Independent Living (SIL) Pricing Review of Price Controls* 
39. Meeting minutes - Minutes of the 10 and 11 February 2021 Meeting* 
40. Feedback - Provider Feedback Session* 
41. Feedback - Provider Feedback Session* 
42. Feedback - Provider Feedback Session* 
43. Feedback - Provider Feedback Session* 
44. Meeting minutes - Minutes of the 15 April 2021 Meeting* 
45. Matter for decision paper - Review of Pricing Arrangement for Supported Independent Living
46. Meeting minutes - Minutes of the 13 May 2021 Meeting* 
47. Meeting minutes - Minutes of the 6 August 2021 Meeting* 
48. Meeting minutes - Minutes of the 9 November 2021 Meeting*
49. Presentation - Annual Pricing Review Presentation – Update to the Pricing Reference Group
50. Meeting minutes - Minutes of the 1 February 2022 Meeting*
51. Presentation - Annual Pricing Review Presentation
52. Meeting minutes - Minutes of the 29 March 2022 Meeting*
53. Agenda - Meeting Agenda for 21 April 2022*
54. Meeting minutes - Minutes of the 7 February 2023 Meeting*
55. Matter for discussion paper - Annual pricing review 2022-23
56. Meeting minutes - Minutes of the 2 March 2023 Meeting*
57. Matter for noting paper - Annual Pricing Review 2022-23
58. Meeting minutes - Minutes of the 20 April 2023 Meeting*
59. Meeting minutes - Minutes of the 12 May 2023 Meeting*
60. Meeting minutes - Minutes of the 16 May 2023 Meeting*
61. Meeting minutes - Minutes of the 18 May 2023 Meeting*
62. Matter for decision paper - Annual pricing review 2022-23
63. Meeting minutes - Minutes of the 28 September 2023 Meeting*
64. Matter for discussion paper - Annual pricing review 2023-24
65. Matter for decision paper - 2023-24 Annual Pricing Review Terms of Reference
66. Matter for discussion paper - Annual pricing review 2023-24
67. Meeting minutes - Minutes of the 6 March 2024 Meeting*
68. Matter for discussion paper - 2023-24 Annual Pricing Review and Disability Support Worker Cost Model
69. Meeting minutes - Minutes of the 10 April 2024 Meeting*

Documents setting out the duties and responsibilities of:

• NDIA planners
• NDIA eligibility assessors
• The Branch Manager, Scheme Eligibility Branch
   

Full access was granted to one document:

• Branch Manager, National Access and Reassessment Position Description

Partial access was granted to 2 documents:

• NDIS APS5 Planner candidate pack
• NDIS APS4 Access Assessor Candidate Pack
   

One document was released in full:

• Draft NDIS Case Management Guide: Conciliation (October 2024)

3 documents were released in part:

• NDIA Standard Operating Procedure: Resolved by Hearing V001
• NDIA Standard Operating Procedure: Appeal and Litigation Oversight Committee (ALOC) and Pre-ALOC V001
• NDIS Standing Instructions: Administrative Appeals Tribunal (October 2023)

• Internal NDIA guidance for plan changes and internal reviews
• List of case numbers for section 48 plan change requests that had been cancelled due to lapsing beyond the 21-day timeframe

Full access granted to 15 documents:

• Our Guideline: Changing your plan v9.0
• Our Guideline: Reviewing our decisions v9.0
• Knowledge Article: Make a plan change decision V16.0
• Knowledge article: Progress a plan change (s47A and s48) request over 21 days
• Knowledge article: Identify and record a change in situation during a check-in
• Knowledge article: Discuss a participant plan change request V6.0
• Knowledge article: Prepare to submit a plan change request V14.0
• Standard operating procedure: Actioning Internal Review Home and Living Requests V11.0
• IRT – Complete an access or revocation internal review case
• IRT – Complete an internal review of a decision to vary impairments categories information
• IRT – Conduct a desktop review
• IRT – Create an internal review case for compensation recoveries decision
• IRT – What will be considered as part of an internal review
• IRT – Withdraw or cancel an internal review
• IRT – Enacting a planning review decision

Partial access granted to 3 documents:

• IRT – Intake of an internal review case
• IRT – Complete a specialist disability accommodation dwelling enrolment internal review case
• List of case numbers for section 48 plan change requests that had been cancelled due to lapsing beyond the 21-day timeframe (Period: June to December 2025)
   

15 documents released in full.

• Original Guide - Applying to the NDIS v10. APPROVED 2024-12-10
• Original Guide - Reasonable and necessary supports v8.0 APPROVED 2025-03-28
• Original Guide - Reasonable and necessary supports - V7.0 APPROVED 2024-09-22
• Knowledge Article - Applicant - record disability conditions and impairments v6.0 APPROVED 2024-09-26
• Knowledge Article - Impairment categories guide v1.0 APPROVED 2024-10-10
• Knowledge Article - Impairment categories guide v2.0 APPROVED 2025-06-30
• Knowledge Article - Descriptions of impairment categories v1.0 APPROVED 2024-10-10
• Knowledge Article - What evidence of disability is required v6.0 APPROVED 2024-12-10
• Knowledge Article - What evidence of disability is required v7.0 APPROVED 2025-06-17
• Knowledge Article - Understand disability requirements v2.0 APPROVED 2024-08-29
• Knowledge Article - Understand disability requirements v3.0 APPROVED 2025-04-22
• Knowledge Article - Understand disability requirements v4.0 APPROVED 2025-06-13
• Knowledge Article - Check eligibility – DIS – significant functional impact v4.0 APPROVED 2024-09-23 FOI
• Knowledge Article - Check eligibility – DIS – significant functional impact v5.0 APPROVED 2025-04-22
• Knowledge Article - Check eligibility – DIS – significant functional impact v6.0 APPROVED 2025-06-13

1 document was created pursuant to section 17 of the FOI Act and released in full

• 1. S17 – Data – Total Number of Plan Change Cases Open 31 December 2025

Request for 2025-26 Q2 (1 October 2025 to 31 December 2025):

• Number of persons with an access request in progress at the beginning and end of the quarter
• Number of persons with access met and not met within the quarter
• Total number of access requests received during the quarter
• Total number of access decisions or requests for more information made during the quarter including a breakdown of days from receiving the access request
• Total number of access decisions or requests for more information made during the quarter after more information had been provided including a breakdown of days from receiving the additional information

1 document was created pursuant to section 17 of the FOI Act and released in full:

1. S17 – Data – Access Requests and Request for Additional Information Timeframes

Request for current internal guides:

Guide Therapy Support

Guide Therapy Supports Appendix A

Guide Therapy Supports Appendix B

Also requested internal Knowledge Articles and advice regarding use of stated supports within the capacity building – improved daily living category.

5 documents released in full:

1. Knowledge Article – Guide – Therapy Supports v5

2. Knowledge Article – Guide – Therapy Supports Appendix A v2

3. Knowledge Article – Guide – Therapy Supports Appendix B v2

4. Knowledge Article – Support Categories v11

5. Our Guidelines – Reasonable and Necessary Supports 

Particular papers authored by the NDIA’s Technical Advice and Practice Improvement Branch.

Partial access was granted to 9 documents, including:

• Research request – Repetitive Transcranial Magnetic Stimulation – 15 July 2020
• Research – Adverse effect of bidet use – 16 April 2021
• Smoke Alarm Regulations by Australian State and Territory Legislation – 21 March 2022
• Machine translation and speech to text technology for Deaf and hard of hearing – 15 February 2024
• Research request – Audio Description Television – 8 October 2029
• Research request – Medicinal cannabis – 3 March 2020
• Research request – Learner Driver in Australia – July 2020

1 document released in full: 

1. S17 – Data – SDA pipeline data as at 30 September 2025

The total number of Review of a Reviewable Decisions (RoRDs) awaiting an internal review decision at 30 September 2025, broken down by RoRDs awaiting a decision for:

• 60 days or less
• 61-89 days
• 90 days or more.

1 document released in full: 

1. S17 – Data – Number of RoRDs Awaiting an Internal Review Decision as at 30 September 2025

SDA pipeline data as at 31 March 2025 showing:

• Provider name (masked)
• Design certificate date
• State
• SA4 geocoded
• SA3 region
• Design Category
• Dwelling type
• SDA resident capacity created
• Rooms.

1 document released in full:.

1. S17 – Data – SDA pipeline data as at 31 March 2025.

1 document released in full:

1. S17 – Data – Number of Participants who voluntarily exited the Scheme FY 2017-18 to 30 Nov 2025.

The total number of Review of a Reviewable Decisions (RoRDs) awaiting an internal review decision at 30 June 2025, broken down by RoRDs awaiting a decision for:

• 60 days or less
• 61-89 days
• 90 days or more.

1 document released in full.

1. S17 – Data – Number of RoRDs Awaiting an Internal Review Decision at 30 June 2025

This request contains:

• Various version of the Reasonable and Necessary Supports document.
• Research requests on various supports and disability types and medical topics.
• Research Papers on various supports, disability types and medical topics.

14 documents released in full.

12 documents released in part.

1. Reasonable and necessary Supports 28 March 2021
2. Reasonable and necessary Supports 01 April 2021
3. Reasonable and necessary Supports 28 June 2022
4. Reasonable and necessary Supports 06 October 2023
5. Reasonable and necessary Supports 20 December 2023
6. Reasonable and necessary Supports 22 September 2024
7. Reasonable and necessary Supports 28 March 2025
8. Therapy Supports Guideline 13 October 2025
9. Therapy Supports Guideline 23 October 2025
10. Research Request – Neurofeedback therapy
11. Research Request – Updated Literature Review: Sensory products/ weighted items for participants with Autism
12. NDIA Research Paper: Sexual Activity Supports
13. Research – Treatment of Advanced Osteoarthritis, Spinal Stenosis and Functional Neurological Disorder
14. Research – Length of High Intensity Intervention for ABI, SCI and Amputees
15. Ratios of support
16. Virtual Reality as a support tool
17. Corticobasal syndrome
18. Dementia supports
19. Dorsal Root Ganglion Stimulation for Complex Regional Pain Syndrome
20. Direct and group supports in schools
21. Postural Orthostatic Tachycardia Syndrome
22. 24-hour Postural Management Programs
23. Orthoses for people with Autism Spectrum Disorder
24. Rehabilitation after Selective Dorsal Rhizotomy for children with Cerebral Palsy
25. Post-COVID syndrome
26. Contracture management for spinal muscular atrophy

2 documents released in full.

1. Redaction Codes – FOI Act
2. Redaction Codes – Privacy Act.

1 document released in full.

1. S17 - Data - Total number of access requests that were awaiting decision at 31 March 2025

1. The number of people with chronic pain listed as their primary or non-primary disability, who:

• Received NDIS access decisions in the financial years 2020/21, 2021/22, 2022/23, 2023/24 and 2024/25
• Received NDIS access met decisions in those years
• Received NDIS access not met decisions in those years.

2. The number of people with fibromyalgia listed as their primary or non-primary disability, who:

• Received NDIS access decisions in the financial years 2020/21, 2021/22, 2022/23, 2023/24 and 2024/25
• Received NDIS access met decisions in those years
• Received NDIS access not met decisions in those years.

3. The number of people with chronic regional pain syndrome listed as their primary or non-primary disability, who:

• Received NDIS access decisions in the financial years 2020/21, 2021/22, 2022/23, 2023/24 and 2024/25
• Received NDIS access met decisions in those years
• Received NDIS access not met decisions in those years.

1 document released in full.

1. s17 Document - Number of people with chronic pain, fibromyalgia and chronic regional pain syndrome.

This request contains a publicly available document which is a submission to the Joint Standing Committee on the National Disability Insurance Scheme.

Document 1 has been deemed as unsuitable for disclosure log publication due to personal and business information contained.

1 document released in full.

1 document released in part.

1. Document not suitable for the disclosure log.
    
2. Submission to Joint Standing Committee on the National Disability Insurance Scheme.

The following 4 documents were located and released as follows:

1. Board Charter – June 2021 – released in part
2. Board Charter – October 2022 – released in part
3. Board Charter – July 2023 – released in full
4. Board Charter – March 2025 – released in full

Guidance material on applying to the NDIS.

Knowledge Articles on Impairment Categories.

Research on nerve stimulation for pain management.

Statistical data on chronic pain and fibromyalgia.

11 documents released in full. 4 documents released in part:

1. Our Guidelines - Applying to the NDIS v1
2. Our Guidelines - Applying to the NDIS v2
3. Our Guidelines - Applying to the NDIS v3
4. Our Guidelines - Applying to the NDIS v5
5. Our Guidelines - Applying to the NDIS v6
6. Our Guidelines - Applying to the NDIS v7
7. Our Guidelines - Applying to the NDIS v8
8. Our Guidelines - Applying to the NDIS v9
9. Our Guidelines - Applying to the NDIS v10
10. Knowledge Article - Impairment categories guide v1
11. Knowledge Article - Impairment categories guide v2
12. Dorsal Root Ganglion Stimulation for Complex Regional Pain Syndrome
13. Posterior tibial nerve stimulation for painful bladder syndrome
14. Document unsuitable for disclosure
15. Statistical Data.

Documents contained include:

• A background paper prepared for Operational Guideline review.
• A meeting summary from a hearing services program eligibility workshop.
• The meeting agenda for a hearing services program transition workshop.

3 documents released in part.
2 documents refused in full.

1. Operational Guidelines Review of Access Wording for Hearing Impaired
2. HSP/ NDIS Eligibility Interface Workshop
3. NAWM Branch - HSP Transition Workshop.

As of 30 June 2025, the amount of plan change cases awaiting a plan reassessment decision.

This data is sorted by the amount of days the case has been open.

1 document released in full.

1. Data on plan change cases awaiting reassessment decision.

Quarter 1 data for financial year 2025-26.

Data contains information regarding access requests including:

• The timeframes on the access decisions
• How many people met access
• How many requests required additional information
• how many decisions were made after receiving the information.
• The timeframes for these requests.

1 document released in full.

1. 2025-26 Q1 data regarding access requests and timeframes.

This data is categorised by each quarter for the financial years. 1 document released in full.

1. Data on internal review requests, plan reassessment requests and plan variation requests.

This request contains data on the total number of plan change requests that were open as at 30 September 2025 and;

• The number of plan change cases that were open for 21 days or less;
• The number of plan change cases that were open for 22 to 111 days;
• The number of plan change cases that were open for 112 days or more.
   

1 document provided in full. 

• S17 – Data on plan change requests.

Communications sent to/from the following staff during the period 20 April 2025 to 1 May 2025:

• Corri McKenzie (Deputy CEO Service Design and Improvement)
• Shannon Rees (GM Strategic Communications, Service Design and Improvement)
• Thomas O'Byrne (BM Media, Service Design and Improvement)
• Elyse Moore (Acting, BM Scheme Communications and Awareness, Service Design and Improvement)
• Yvette McKenzie (BM Platform and Channels, Service Design and Improvement)
• Laura Wilkinson (GM Service Design, Service Design and Improvement)
• Shane Robinson (BM Service Design Delivery, Service Design and Improvement)
• Carly Sierota (BM Service Guidance, Service Design and Improvement)
• Clair Wheeler (BM Strategy, Service Design and Improvement)
• Alex Rosenthal (BM Engagement and Inclusion, Service Design and Improvement)
• Julie Fayers (BM Strategic Change, Service Design and Improvement)
• Prue Coroneos (GM Policy and Practice Leadership, Service Design and Improvement)
• Peggie Tobin (BM Scheme Policy, Service Design and Improvement)
• Scott McNaughton (Deputy CEO Service Delivery)
• Martin Nightingale (BM National Contact Centre, Service Delivery)
• Kellie Maloney (BM Scheme Reforms and Transition, Service Delivery)
• Containing the following keywords:
• “FAQ” AND “What are flexible and stated supports?”
• “FAQ” AND “flexible support”
• “FAQ” AND “stated support”
• “FAQ” AND “remove”
• “FAQ” AND “delete”
• “FAQ” AND “take down”

The communication must:

• Discuss a decision to include/remove/edit an item on the “Frequently asked questions about legislation” webpage; and/or
• Discuss current or proposed agency guidelines/policies on how "stated supports" are described in a participant's NDIS plan.

4 documents released in full:

• Attachment to Document 1 - “Your Plan”. Date: 24/09/2024
• Practice Guidance: Interim Guidance on Flexibility of Improved Daily Living Supports. Date: 2025
• Frequently Asked Questions. Undated
• Frequently Asked Questions. Undated

29 documents released in part:

• Email - Subject: Further Follow Up: Request for Assistance Please: Stated Supports. Date: 23/04/2025
• Email - Subject: Stated v Flexible Supports. Date: 23/04/2025
• Email - Subject: Urgent: Seeking Approval for FAQ – Flexible and Stated Supports. Date: 23/04/2025
• Email - Subject: For BM Endorsement by Midday 24 April: FAQ Flexible and Stated Supports. Date: 23/04/2025
• Email - Subject: Urgent: Seeking Approval for FAQ – Flexible and Stated Supports. Date: 23/04/2025
• Email - Subject: Urgent: Seeking Approval for FAQ – Flexible and Stated Supports. Date: 23/04/2025
• Email - Subject: For BM Endorsement by Midday 24 April: FAQ Flexible and Stated Supports. Date: 23/04/2025
• Email - Subject: For BM Endorsement by Midday 24 April: FAQ Flexible and Stated Supports. Date: 23/04/2025
• Email - Subject: Further Follow Up: Request for Assistance Please: Stated Supports. Date: 23/04/2025
• Email - Subject: Further Follow Up: Request for Assistance Please: Stated Supports. Date: 23/04/2025
• Email - Subject: Further Follow Up: Request for Assistance Please: Stated Supports. Date: 24/04/2025
• Email - Subject: Further Follow Up: Request for Assistance Please: Stated Supports. Date: 24/04/2025
• Email - Subject: Further Follow Up: Request for Assistance Please: Stated Supports. Date: 24/04/2025
• Email - Subject: Further Follow Up: Request for Assistance Please: Stated Supports. Date: 24/04/2025
• Email - Subject: Further Follow Up: Request for Assistance Please: Stated Supports. Date: 24/04/2025
• Email - Subject: Request for Assistance Please: Stated Supports. Date: 24/04/2025
• Email - Subject: Urgent: Seeking Approval for FAQ – Flexible and Stated Supports. Date: 28/04/2025
• Email - Subject: Request for Assistance Please: Stated Supports. Date: 28/04/2025
• Email - Subject: Further Follow Up: Request for Assistance Please: Stated Supports. Date: 28/04/2025
• Email - Subject: Request for Assistance Please: Stated Supports. Date: 28/04/2025
• Email - Subject: Further Follow Up: Request for Assistance Please: Stated Supports. Date: 28/04/2025
• Email - Subject: Request for Assistance Please: Stated Supports. Date: 28/04/2025
• Email - Subject: Further Follow Up: Request for Assistance Please: Stated Supports. Date: 28/04/2025
• Email - Subject: Further Follow Up: Request for Assistance Please: Stated Supports. Date: 28/04/2025
• Email - Subject: Request for Assistance Please: Stated Supports. Date: 28/04/2025
• Email - Subject: Request for Assistance Please: Stated Supports. Date: 28/04/2025
• Email - Subject: Removal of FAQ – Flexible and Stated Supports. Date: 28/04/2025
• Email - Subject: Removal of FAQ – Flexible and Stated Supports. Date: 28/04/2025
• Email - Subject: Removal of FAQ – Flexible and Stated Supports. Date: 28/04/2025

The documents in this request contains an email from the FOI team to the OAIC regarding estimated FOI requests and timeframes.

It also contains the number of FOI requests for the 2024-25 financial year as of 06 June 2025, and the number of staff employed in the Information Access Team as of 03 July 2025.

Included in the documents are APS4 – EL2 Information Officer job packs.

2 documents released in full.

5 documents released in part.

1. 1. Email NDIA FOI to the OAIC regarding CP25.01516
2. Number of FOI request made in FY 2024-25 until 06 June 2025 and number of FOI staff on 03 June 2025.
3. APS 4 Information Access officer job pack
4. APS 5 Information Access officer job pack
5. APS 6 Information Access officer job pack
6. EL 1 Information Access officer job pack
7. EL 2 Information Access officer job pack.

The following 1 document was located and released as follows:

1. Justice Transition Project Recommendation Report – 28 November 2025 – released in part.

Guides and procedures relevant to assessing requests for psychology supports, assessing requests for behaviour support, addresses duplication or overlap between psychology and behaviour support.

Training materials that cover the distinction between psychology and behaviour support and how duplication is assessed.

Tools used when determining funding for psychology or behaviour support.

4 documents released in full.

1. Guide – Psychosocial disability Appendix C - Supports – Guide for Decision Makers
2. Support Categories
3. Understand Behaviour Support
4. Creating Your Plan.

Documents include:

• Internal guidance documents regarding replacement supports.
• Externally available guidance documents focussing on assistive technology and replacement supports.

10 documents released in full.

1. Knowledge Article - Check criteria for replacement support application v1.
2. Knowledge Article - Create and action a request for a replacement support v5.0
3. Assistive Technology v10.0
4. Reasonable and necessary supports v8.0
5. Your plan v12.0
6. Smart devices - tablets v4.0
7. Applying for a replacement support
8. Easy Read - Replacement supports
9. PB Replacement supports
10. What is a replacement support.

4/12/2025

Full access was granted to a single document:

• Disability Representatives and Carers (DRCO) Forum summary.

1. Any policy documents, guidelines, manuals, instructions, or internal correspondence held by the NDIA that set out, explain, or discuss:
   1. Whether NDIS providers are permitted or eligible to receive payment from the NDIA (via a claim submitted by a Plan Manager) for services delivered in one funding period, where those services are paid using participant budget funds from a subsequent funding period, in circumstances where the budget for the initial funding period (in which the service was provided) is insufficient to fully cover the claim (“back-claiming”); and
   2. Whether NDIS Plan Managers are responsible for ensuring that claims are not submitted against a funding period once that period’s budget is exhausted.
2. Any training materials, guidance, policy statement, or communications - whether drafted, finalised, distributed, or not - that were prepared for or provided to NDIA staff, Local Area Coordinators, or Plan Managers concerning the handling of claims spanning multiple funding periods.

Scope clarification: I do not seek access to individual participant records, personal information of staff or participants, or information contained within documents that would unreasonably identify any individual persons. Redaction of such material is reasonable and expected.”

The following 10 documents were released in part:

• Provider Newsletter. Date: October 2024
• NDIS Newsletter. Date: November 2024
• Provider Newsletter. Date: April 2025
• Email – Information and Cascade: Introduction to Funding Periods. Date: 30 April 2025
• Email – Funding Component Amounts and Funding Periods (s33). Date: 9 May 2025
• Email - Funding Component Amounts and Funding Periods (s33). Date: 16 May 2025
• Provider Newsletter. Date: May 2025
• Provider Newsletter. Date: June 2025
• PowerPoint slides – Industry Chief Executive Forum. Date: 21 August 2025
• Staff Talking Points and Q&As – Payments and Funding Amounts (s45). Date: 22 July 2025

The following 8 documents were released in full:

• Funding Periods Snapshot – Assistive Technology. Undated
• Funding Periods Snapshot – Therapy Supports. Undated
• Funding Periods Snapshot – Short Term Accommodation. Undated
• Information from Claims and Payments business area. Date: September 2025
• Partner and Self Service Centre intranet page screenshot. Undated
• PowerPoint slides – Funding Periods in NDIS Plans/ Date: 24 September 2025
• Information Booklet – Funding Periods in NDIS Plans. Date: July 2025
• Provider Newsletter – Funding Periods and How They Work. Date: August 2025.

3 Documents released in part:

• Email: Subject: Fw: Menzies NDIS analysis, dated: 4 September 2025
• Email: Subject: RE: Menzies NDIS analysis, dated 4 September 2025
• Email: Subject: RE: Menzies NDIS analysis, dated: 4 September 2025.

1. The total number of NDIS participants living in Registered Aged Care as of June 30, 2025, or the nearest practical date.
2. For these participants living in Registered Aged Care accommodation, please provide the following: a.) total number of participants aged younger than 65 and b.) the total number aged more than 65.
3. For these groups outlined in 2., the total amount of payments to those NDIS participants a.) aged younger than 65 and b.) aged more than 65.
4. Please provide the total number of NDIS participants living in Registered Aged Care as the end of the financial year for the past 10 years: a.) June 30, 2024, b.) June 30, 2023, c.) June 30, 2022, d.) June 30, 2021, e.) June 30, 2020, f.) June 30, 2021, g.) June 30, 2019, h.) June 30, 2018, i.) June 30, 2017, j) June 30, 2016.
5. The total number of Registered Aged Care providers registered with the NDIS Commission as of June 30, 2025.

2 Documents released in full

• Number of Active Participant Plans by Other Characteristics as at 30 June 2025 (Information published online in Quarterly Report)
• Section 17 document – NDIS Participants Living in Registered Aged Care.

Any papers provided to the Pricing Reference Group (or similar names depending on the year) that provide analysis of variables used in, and/or potential calculation errors or issues in the Disability Support Worker Cost Model, including:

1. Determination of an appropriate rate of “Overheads” (the value used in the Cost Model published in June 2019 was 10.5%, and has been 12% since June 2020). What analysis underpinned the selection of these values, given that the NDIA’S TTP Benchmark survey (conducted by Deloitte) showed overheads at the 25th percentile at 19.8% or higher (depending on the year)?
2. Any analysis of the impact of the National Employment Standards stipulation of five weeks of annual leave for support workers with certain shift patterns (as apply in Supported Independent Living in particular) = given that only four weeks is allowed in the Disability Support Worker cost model.
3. Any analysis of a flaw in methodology used in the Disability Support Worker cost model calculation – specifically, the method use to take the 25th percentile for each key variable in the TTP benchmark survey conducted by Deloitte and the assumption this results in 25th percentile in overall cost.

The following 4 documents were located and released as follows:

1. PRG Meeting – Papers -version – released in part – Dated 12 November 2019
2. Efficient Cost Model for Disability Support – released in full – Dated June 2019
3. PRG Meeting – Papers – released in part – Dated 29 March 2022
4. PRG Meeting – Papers – released in part – Dated 6 March 2024.

Material within the document has been redacted pursuant to section 22(1)(a)(ii) and/or 11(C)(1)(a) of the Freedom of Information Act 1982.

Notifications and Market Monitoring

Records of large providers notifying NDIA of ceasing Support Coordination services, and any data or documents NDIA uses to monitor the Support Coordination market for large/registered providers.
Timeframe: Dec 2023–present.

Cost Model

Any documents regarding development of cost models for Level 2 and Level 3 Support Coordination, as recommended in the 2022–23 Annual Pricing Review (Recommendation 9).

The following 3 documents were located and released as follows:

1. PRG Meeting – Papers -version – released in part. Dated 29 March 2022
2. Annual Pricing Review Report – released in part. Dated 2024-25
3. Back Pocket Information – released in part. Dated 1 December 2023 – 12 June 2025

Material within the document has been redacted pursuant to section 22(1)(a)(ii) and/or 11(C)(1)(a) of the Freedom of Information Act 1982.

26/11/2025

• The guideline document that instructs how payment officers are to manage manual claim forms.
• Instructions on what information is required to be sent on an enquiry email to satisfactorily identify a person.

The following documents were released in full:

• Your privacy and information
• Verification of Identity (VOI) for a Participant-PACE
• Invoice and Manual Claim Form Requirements-
• Self-Managed Payments -Triage083756
• Review the Documents -Triage

The following documents were released in part:

• Self-Managed Payments-Payments Team
• Review the Claim and Payment Enquiry.

“I am seeking access to the following documents related to two NDIA procurement activities:

• NDIA Parramatta Fitout
• NDIA Chatswood Fitout

Specifically, I request access to:

1. The list of suppliers approached under the WoAG PSCP Panel for each of the above projects, dates MUST be shown, when posted, and due dates.
2. The internal procurement plan or approval document for each procurement
3. The evaluation criteria and assessment summary (including scoring or ranking of panel suppliers)
4. The value or contract amount awarded for each project
5. The rationale for not publishing the procurements on AusTender.

I am requesting only final versions of these documents. If any information is considered exempt, I request that any non-exempt parts be released.”

8 Documents released in part, 1 document released in full.

• Statement of Requirement, dated 15 November 2024
• Evaluation Plan, dated 22 November 2024
• Proposal to Undertake Procurement over $400,000, dated 6 December 2024
• Response Schedule, dated November 2024
• Schedule 3 – Request for Quotation
• Evaluation Report, dated 14 February 2025
• Approval to Enter into Agreement, dated 14 February 2025
• Schedule 12 Work Order, dated 27 February 2025
• Accountable Authority Instructions, dated 1 October 2025.

Request for:

• “NDIA Model Litigant Guidelines
• NDIA Dispute Resolution Policy
• Standard Operating Procedure: Model Litigant Obligation Complaints
• NDIA Model Litigant Obligations - Breaches, Themes and Learnings.

Please provide a copy of each of these documents. If there are multiple versions of some or any of the documents, please provide me with only the most recent/current version of them.”

Note: NDIA Model Litigant Guidelines available on NDIS website (Our model litigant guidelines). Standard Operating Procedure: Model Litigant Obligation Complaints available on Disclosure Log (24/25-1119).

1 document released in full:

• NDIA Dispute Resolution Policy.

1 document released in part:

• NDIA Model Litigant Obligations - Breaches, Themes and Learning.

“In November 2017, the Disability Reform Council asked the NDIA to provide further information to the market and to consider mechanisms through which private investment in Specialist Disability Accommodation (SDA) could be encouraged.

Building on experience gained during the market and Independent Pricing Review work already conducted, the NDIA requested McKinsey & Co consult with key stakeholders to deliver on the Disability Reform Council request.

Could you please provide a soft copy of:

1. the contract between NDIA and McKinsey & Co - including amount paid,
2. the McKinsey & Co report submitted to the NDIA as a result of the consultation key stockholders, and
3. any interim or supporting documentation submitted to the NDIA arising from the contract."

One document released in full:

• Draft Specialist Disability Accommodation Market update.

4 documents released in part:

• Email – draft memorandum
• Email – SDA handover discussion
• NDIS Specialist Disability Accommodation: Market Communications Project
• Signed Order.

The following documents were released as follows:

1. Executive Brief EC24-000104 – Released in Part – Section 47F
   • 1.1 Attachment A – Short Form Risk Assessment for MS CoPilot – Released in Part – Section 47F and 47E(d)
2. Executive Brief EC24-000582 – Released in Full
   • 2.1 Attachment A – CoPilot for Microsoft 365 Factsheet – Released in Part – Section 47E(d)
   • 2.2 Attachment B – AI in Action: Microsoft CoPilot Enhancing Productivity and Collaboration – Released in Part – Section 47F
   • 2.3 Attachment C – Generative AI: 4 Decisions to Make When Creating a Policy – Refused Access in the Form of a Copy as Copyright Material – Can be Accessed here Generative AI: 4 Decisions to Make When Creating a Policy
   • 2.4 Attachment D – Communication and Engagement Plan – Standard – Released in Part – Section 47F and 47E(d)
3. Executive Brief EC24-001763 – Released in Part – Section 47G
4. Executive Brief EC24-001866 – Released in Part – Section 47F and 47G
   • 4.1 Attachment A – End of Trial Report – Released in Part – Section 47F
   • 4.2 Attachment B – Use of Artificial Intelligence, Generative AI, and Machine Learning – Interim Policy – Released in Full
   • 4.3 Attachment C – Privacy Assurance Advice – CoPilot for Microsoft 365 Project – Refused in Full – Section 42
   • 4.4 Attachment D – Artificial Intelligence Working Group – Terms of Reference OCIO – Released in Part – Section 47F
   • 4.5 Attachment E – Final CoPilot Project Risk Register – Released in Part Section 47F
5. Senate Estimates Brief SB23-000324 – Released in Full
6. Senate Estimates Brief SB24-000077 – Released in Full
7. Senate Estimates Brief SB24-000160 – Released in Full
   • 7.1 Attachment A – Use of Artificial Intelligence, Generative AI, and Machine Learning – Interim Policy – Released in Full
8. Senate Estimate Brief SB24-000209 – Released in Full
9. Senate Estimate Brief SB24-000263 – Released in Full
10. Senate Estimate Brief SB25-000025 – Released in Full.

The number of SDA dwellings and corresponding SDA places enrolled as either Legacy Stock or Existing Stock, broken down by street, suburb, council, SA3, and SA4 levels, including built type and design category.

The number of unfinished (unenrolled) New Build SDA dwellings with an issued design certificate date, reported by SA3 and SA4 levels, including built type and design category.

The following 2 documents were located and released as follows:

1. Existing Stock and Legacy Stock Dwellings by Design Category, Build Type and SA3 Region – dated: as of 30 June 2025 – released in full
2. Number of Unfinished (Unenrolled) New Build SDA Dwellings by Design Category, Build Type and SA4/SA3 Regions – dated: as of 30 June 2025 – released in full.

Documents have been created in accordance with section 17(1)(c) of the FOI Act.

• Particular emails between the NDIS Review Liaison Office and the NDIS Review Secretariat relating to presentations for the use of the NDIS Review Panel.
• NDIS Review presentations.

Partial access granted to email chain beginning 30 May 2023 and ending 14 June 2023.

Full access granted to:

• Feedback provided by the NDIS Review Liaison Office to the NDIS Review Secretariat about presentation pack: Early intervention
• Feedback provided by the NDIS Review Liaison Office to the NDIS Review Secretariat about presentation pack: Cost Drivers.
• NDIS Review presentation pack: “Scheme cost drivers – Access, over-servicing and support coordinators analysis”.
• NDIS Review presentation pack: “Early intervention deep dive”.

1. The number of participants under 18 years of age with SIL, ILO, or SDA (respectively) included in their plans.
2. The number of participants aged 16 years of age or younger with SIL, ILO, or SDA (respectively) included in their plans.
3. Current Practice Guides and other internal documents used by assessors to determine whether child participants are eligible for any of the above home and living supports.

Full access:

• SDA data
• Guide – Transition to adulthood checklist for participants living outside the family home
• Guide – Identify home and living solutions Appendix D – Types of Supports.

The following document was released in full:

Section 17 Document - Replacement Support data.

The following 1 document was located and released as follows:

1. Standard Operating Procedure: Early Assessment -001 FINAL – released in full.

“Please provide the following figures for:

• FY 2022-23 Q1 (1 July 2022 - 30 September 2022)
• FY 2022-23 Q2 (1 October 2022 - 31 December 2022)

1. The number of persons with an access request in progress as at the beginning of the quarter
2. The number of persons with an access request in progress at at the end of the quarter
3. The number of persons with access met in the quarter
4. The number of persons with access not met in the quarter
5. The total number of access requests received during the quarter”.

1. “any policy documents or internal communications relied on by the decision-maker relating to assessing claims relating to hearing loss.
2. Any policy, communication or other internal document, memorandum, advice or other recorded position of the NDIA relating to a ‘threshold’ for hearing loss or when assessing NDIS applications or a presumption that applicants are unable to, or presumed not to, meet the requirements of the NDIS when they do not meet a certain level of hearing loss.
3. The number of applications to the NDIS arising out of a disability of hearing loss made in the last 5 years, including a breakdown of how many were successful and how many were unsuccessful.”

The following 7 documents were released in full:

• Access and ER Practice Guide Amendment Act
• Access and ER Practice Guide V2.0 APPROVED 16 February 2023
• PowerPoint – Section 25 - Early Intervention V3.0 APPROVED 27 June 2025
• Access assessor OneNote – Hearing Impairments
• PowerPoint - Hearing Loss V1.0 APPROVED 27 November 2023
• PowerPoint - Section 24(1)(c) V1.0 APPROVED 15 December 2023
• Section 17 Document - NDIS Hearing Loss Applications Data.

Data for the period 1 July 2021 to 30 June 2025, related to the following NDIS support line items:
01_022_0120_1_1 (Assistance with the cost of meal preparation) and
01_023_0120_1_1 (Assistance with the cost of preparation and delivery of meals).

Please provide:

1. List of providers – a table listing every provider that received payments under the above line items, with the following fields:
   1. Provider ABN
   2. Provider name
   3. Total payments received under these line items from 1 July 2021 to 30 June 2025 (each year, annually)
2. Breakdown by support line item – if possible, please break down payments per provider across the two-line items separately (i.e. distinguish 01_022_0120_1_1 from 01_023_0120_1_1)
3. Participant utilisation (national) – aggregate national level statistics for the same period:
   1. Total number of unique participants who received funding under these line items
   2. Total dollar value claimed across all participants
   3. Average claim per participant
   4. Distribution by primary disability category

Please provide the data in Excel format.

The following documents were released in full:

1. Section 17 Document – Provider Payments - Direct Payments (4 worksheets)
2. Section 17 Document – Provider Payments - Indirect Payments (4 worksheets).

“all information held by your Agency that show:

1. the definition of "mild autism" the Agency is currently using;
2. the most recent reporting of the numbers of NDIS participants with "mild autism" as their primary disability broken down by age or age groups
3. the most recent reporting of the number of NDIS with "mild autism" but not as their primary disability type broken down by age or age category
4. reporting on the cost of NDIS plans for participants with "mild autism" as broken down in 2 & 3 above”.

Full access:

• Data and Analytics – Autism.

• Internal policy documents, operational guidelines, or decision records outlining the rationale for introducing 3-month funding periods;
• Documents that set out the rules or criteria for when a participant is assigned a 3-month funding period;
• Any information on whether 3-month funding periods are flexible (e.g. extendable, modifiable, participant choice);
• Communications or training provided to NDIA staff, LACs, or ECEI partners that explain how and when to apply 3-month funding periods;
• Any documentation or data from pilot programs or evaluations related to the use of 3-month funding periods.

The following 14 documents were located and released as follows:

1. Approved Funding Periods Snapshot - Early Childhood Intervention Support - v1.0 – released in full – dated 21 July 2025
2. OG - Creating your plan – released in full – dated 23 June 2025
3. s33-Preparation-Team Member Information Pack – released in part – undated
4. Email - RE_ SLT out of session paper - Scheme Sustainability Measures – released in part – dated 28 March 2025 – 3 April 2025
5. s33 Policy Changes post SDL – released in full – dated 4 March 2025
6. Email - FW_ Plan settings and ppt preference – released in part – dated 14 April 2025
7. Email - RE_ Exceptional Circs - s33 – released in part – dated 15 April 2025 – 2 May 2025
8. Email - RE_ SLT out of session paper - Scheme Sustainability Measures – released in part – dated 28 March 2025 – 3 April 2025
9. Email - RE_ SLT out of session paper - Scheme Sustainability Measures – released in part – dated 8 May 2025 – 16 May 2025
10. eLearn Module Applying s33 Provisions – released om full – undated
11. eLearn Module s33 Adding Funding Period to Plans – released in full – undated
12. Frontline Services Notices – released in part – dated 20 April 2025
13. Viva Engage post – released in part – dated 29 April 2025
14. Plan Duration and Funding Period Matrix – released in full – Undated

If applicable: Material within the document has been redacted pursuant to section 22(1)(a)(ii) and/or 11(C)(1)(a) of the Freedom of Information Act 1982.

The following 4 documents were released:

1. Research paper - Molli Suit
2. Research - Adverse effects of bidet use
3. Research paper - Motorise cycling for wheelchairs users
4. Research paper - Repositioning in Pressure Injury Prevention and Management.

NDIS employment supports and annual payments to providers to 30 June 2024, please can we seek in the same column structure (Support_Item, Provider_ABN, ABN_Name, Annual_Payment_Amount) by payment type (direct and indirect) for the following NDIS employment supports and annual payments to providers to 30 June 2025:

• 04_801_0133_5_1 Supports in Employment - Weekday Daytime
• 04_802_0133_5_1 Supports in Employment - Weekday Evening
• 04_803_0133_5_1 Supports in Employment - Saturday
• 04_804_0133_5_1 Supports in Employment - Sunday
• 04_805_0133_5_1 Supports in Employment - Public Holiday
• 10_011_0128_5_3 Employment Related Assessment And Counselling
• 10_016_0102_5_3 Employment Assistance
• 10_806_0133_5_1 Supports in Employment - Weekday Daytime
• 10_021_0102_5_3 School Leaver Employment Supports (transitional).

The following 2 documents were released in full:

1. Employment related line items - Direct Payments to Providers in Financial Year 2024-25
2. Employment related line items - Indirect Payments to Providers in Financial Year 2024-25.

I request the following details for the top 1000 NDIS providers:

• Provider name
• ABN or provider registration number
• Annual revenue or claims paid through the Scheme
• Ranking position.

The following 2 documents were released in full:

1. Section 17 Document – Top 1,000 Provider Payments – Indirect - Date: 01 July 2024 – 30 June 2025
2. Section 17 Document – Top 1,000 Provider Payments – Direct - Date: 01 July 2024 – 30 June 2025.

These documents were created pursuant to section 17 of the Freedom of Information Act 1982.

The following 2 documents were released in full:

1. Applied Behavioural Analysis (ABA) Therapy – Case Management Guidelines – Draft version – 26 March 2025
2. Applied Behavioural Analysis (ABA) Therapy – Case Management Guide – Draft version – 22 April 2025.

The following 5 documents were released in part:

1. Applied Behavioural Analysis (ABA) Therapy – Case Management Guidelines – Draft version – 31 March 2025
2. Applied Behavioural Analysis (ABA) Therapy – Case Management Guidelines – Draft version – 01 April 2025.
3. Internal email (dated 19 March 2025)
4. Internal email (dated 01 April 2025)
5. Internal email (dated 22 April 2025).

Material within the documents has been redacted pursuant to section 47C and s22(1)(a)(ii) of the Freedom of Information Act 1982.

Access to the following documents was granted in full:

1. Funding Repairs, Maintenance of Tablets Considered R&N Before 3rd Oct 2024
2. Practice Spotlight: Handling Declined Supports, Explanation of Decision and Navigating Challenging Conversations, 21 November 2024
3. Providing Travel, June 2024
4. Definition of Parental Responsibility and What is Reasonable to Expect Families to Provide, 2 December 2024
5. Knowledge Article – Complete the Form – Evidence of Development Delay (EODD), 16 December 2024
6. Introduction to the Early Childhood Approach, 21 March 2024
7. Knowledge Article – Early Childhood: Guide - Supporting children younger than 7 who are deaf or hard of hearing (including under the priority hearing stream), October 2023
8. Factsheet - Evidence of developmental delay (for children younger than 6)
9. Factsheet - Help for your child younger than 9
10. Early Childhood Approach booklet
11. Early Childhood – Provider report form
12. Report Writing Guidance
13. Early Childhood Approach Engagement Pack
14. Early Connections Engagement Pack.

Access was granted to the following documents in part:

1. Overview – Early Childhood Approach, 21 May 2025
2. Interpreting Information and Evidence, 8 July 2025
3. Early Childhood Planning and Decision Making, 7 July 2025
4. National Disability Insurance Scheme (NDIS) Hearing Stream Pathway, 8 July 2025
5. Mainstream Interfaces Spotlight Presentation, 20 June 2025
6. Practice Spotlight Presentation – Disability Related Health Supports (DRHS), 12 July 2024
7. Practice Spotlight Presentation - Early Childhood Intervention (ECI), 27 February 2025
8. Spotlight Presentation - Sustaining Informal Supports, 23 March 2025
9. Work Instruction: How to complete Form - Evidence of developmental delay (EODD) for children younger than 6 in early childhood partner areas, December 2024
10. Spotlight Presentation - Early Intervention Supports for Early Childhood, 24 April 2025
11. Knowledge Article – Early Childhood – Personal and Environmental Circumstances – Capacity Building – How to complete early childhood supports questions, October 2023
12. Knowledge Article – Early Childhood – Personal and Environmental Circumstances – NDIS Pathway Hearing Stream, October 2023
13. Knowledge Article – Early Childhood – Early intervention supports for early childhood guide (EC Guide), 14 April 2025
14. Knowledge Article – Early Childhood – Early intervention supports for early childhood overview, 14 April 2025
15. Knowledge Article – Early Childhood – Interpreting provider reports and recommendations, 14 April 2025
16. Knowledge Article – Early Childhood – Personal and Environmental Circumstances – Capacity Building – Health and Wellbeing, October 2023
17. Knowledge Article – Early Childhood – Personal and Environmental Circumstances – Capacity Building – Regulated restrictive practices, October 2023
18. Knowledge Article – Early Childhood – Personal and Environmental Circumstances – Carers – Sustaining informal supports, 10 February 2025
19. Knowledge Article – Early Childhood – Personal and Environmental Circumstances – Core – Equipment and Consumables, 26 February 2024
20. Knowledge Article – Early Childhood – Personal and Environmental Circumstances – Daily Supports, October 2023
21. Determining Substantial Reduction in Functional Capacity (SRFC), April 2025
22. Information gathering to inform effective decision making, November 2024.

The following 7 documents were located and released in full:

1. Our Guidelines - Applying to the NDIS v10.0 10 December 2024
2. Knowledge Article - Understand procedural fairness for eligibility reassessments v3. 20 January 2025
3. Knowledge Article - When to refer the participant for an eligibility reassessment v7.0. 20 January 2025
4. Overview of Eligibility Reassessments 3 February 2025
5. Our Guidelines - Leaving the NDIS v8.0 10 February 2025
6. Knowledge Article - Complete an eligibility reassessment Referral v5.0 20 February 2025
7. Our Guidelines - Reviewing our decisions v9.0 27 February 2025.

The following 17 documents were released in full:

1. Operational Guidelines - Changing your plan – Version 8.0
2. Operational Guidelines - Changing your plan – Version 7.0
3. Operational Guidelines - Reviewing Our Decisions- Version 8.0
4. Operational Guidelines - Reviewing Our Decisions – Version 9.0
5. Knowledge Article - Make an appointment booking in PACE – Version 1.0
6. Knowledge Article - Create an appointment using the booking tool – Version 1.0
7. Knowledge Article - Conduct the plan meeting - Discuss the proposed budget – Version 5.0
8. Fact Sheet - Changing your plan – Version 3.0
9. Knowledge Article - Create a participant plan change request where the legislative type isn’t specified – Version 7.0
10. Knowledge Article - Make a plan change decision – Version 12.0
11. 11. Knowledge Article - Discuss a participant plan change request – Version 3.0
12. 12. Knowledge Article - Explain a plan change decision – Version 3.0
13. 13. Knowledge Article - Progress a plan change (s47A and s48) request over 21 days – Version 7.0
14. 14. Knowledge Article - Understand and talk about a plan continuation in PACE – Version 2.0
15. 15. Knowledge Article - Explain the purpose and outcomes of a check-in – Version 5.0
16. 16. Knowledge Article - Understand the draft budget – Version 7.0
17. 17. Knowledge Article - Conduct the plan meeting - Finalise the plan meeting – Version 5.0

The following 2 documents were released in part:

18. Knowledge Article - Change the draft budget - Version 14.0
19. Knowledge Article - Complete a desktop review before a check-in - Version 11.0.

1. The internal guidelines, policy documents, or operational manuals describing the roles and responsibilities of CSN planners and support staff.
2. The training materials, position descriptions, or performance expectations specific to planners managing participants within the CSN pathway.
3. Any documents or frameworks that define service standards, communication protocols, participant engagement practices, or escalation procedures used by the CSN team.
4. Policies or internal documents that address trauma-informed practice, risk management, or Restricted Access protocols in relation to CSN participant planning.

If applicable, I request access to the most recent versions of these documents, including any updates or amendments made in the past 24 months..."

The following documents were released in full:

1. Position Description – APS6 Planner – Complex Support Needs
2. Complex Support Needs Referral and Process
3. Complex Support Needs Branch Monitoring Framework
4. Complex Support Needs Branch (CSN) Monitoring Work Instructions
5. Trauma Informed Approach Fact Sheet

A dataset listing the 2,000 largest NDIS providers by total payments received in the 2024-2025 financial year, including:

Provider name or trading name;

ABN (if held);

Total payments received under NDIA-managed plans;

Total payments received under plan-managed plans;

The total combined value of all NDIS payments made to each provider during FY2024-25.

The following 2 documents were released in full:

1. Section 17 Document – Top 2,000 Providers –Direct Payments
2. Section 17 Document – Top 2,000 Providers –Indirect Payments

The following 1 document was released in full:

1. Section 17 Document – Data and Analytics – Access Requests - Date: 30 June 2025

Document created pursuant to section 17 of the Freedom of Information Act 1982.

Any research reports, internal policies, knowledge articles, standard operating procedures, checklists, and templates pertaining to:

1. Microboards
2. Circles of Support

The following document was released in full:

1. Circles of Support and Microboards: Results of an environmental scan.

The following 1 document was located and released as follows:

1. Section 17 document – Top 1,000 Provider Payments – Indirect – released in full.

List of current internal policies, knowledge articles, standard operating procedures, checklists, and templates pertaining to:

1. Plan reassessment
2. Plan variation
3. ‘Check-in’ meetings/conversations

The following document was created under section 17 of the Freedom of Information Act 1982 and released in full:

List of current internal policies, knowledge articles, standard operating procedures, checklists, and templates pertaining to:

1. Plan reassessment
2. Plan variation
3. ‘Check-in’ meetings/conversations

The following 1 document was created pursuant to section 17 of the FOI Act and released in full:

• List of Law Firms engaged by the NDIA for ART/AAT matters for the last 12 months – as of 9 September 2025.

Data for FY 2024-25 Q4 (1 April 2025 to 30 June 2025)

1. The number of persons with an access request in progress as at the beginning of the quarter

2. The number of persons with an access request in progress at the end of the quarter

3. The number of persons with access met in the quarter

4. The number of persons with access not met in the quarter

5. The total number of access requests received during the quarter

6. The number of persons who made an access request during the quarter

7. The total number of access decisions or requests for more information made during the quarter, and the number of those decisions made within 21, 22-60, 61-111 or 112 or more days after receiving the request.

8. The total number of access decisions or requests for more information made during the quarter, after more information had been provided, and the number of those decisions made within 14, 15-40, 41-104 or 105 or more days after receiving additional information.

The following 1 document was created pursuant to section 17 of the FOI Act and released in full:

• Section 17 Document – Data and Analytics – Access Requests – dated 1 April 2025 to 30 June 2025

The following 3 documents were released in full:

1. NDIA Website - Frequently asked questions about Legislation - Date: 27 June 2025 - 15 July 2025
2. NDIA Website - Frequently asked questions about Legislation - Date: 16 July 2025
3. NDIA Website - Frequently asked questions about Legislation - Date: 27 August 2025

The following 1 document was released in full:

1. Model Litigant Obligations (MLO) Deep Dive

A list of Home and Living SIL payments made to service providers for the financial year ending 2024 (Indirect and Direct Payments).

A list of the top 1000 providers who billed the NDIA in the financial year ending 2024 (along with the corresponding trading names that are publicly known).

A copy of the Young People in Residential Aged Care (YPIRAC) Practice Guidelines.

The following 4 documents were released in full:

1. Direct Home and Living - Supported Independent Living Payments - Date: 01 July 2023 – 31 June 2024
2. Indirect Home and Living - Supported Independent Living Payments Date: 01 July 2023 – 31 June 2024
3. Paid Providers – Financial Year 2023-24 - Agency & Plan Managed - Top 1,000 providers - Date: 01 July 2023 – 31 June 2024
4. Practice Guide – Younger People in Residential Aged Care – Version 21.0 - Date: 27 March 2020

Documents 1-3 created pursuant to section 17 of the FOI Act.

1 document released in full.

1. Data - 24/25 FY for matters to which the NDIA was the respondent at the ART.

FOI 24/25-1693

(LEXD 125)

Final and current versions of:

• Instruments of Delegation made by the NDIA’s CEO relating to NDIS planning
• Any operational delegations made by the CEO
• Accountable Authority Instructions
• Briefings and/or requests to the CEO or the Board relating to approval/signing of any of the documents above
• Any register/database of current delegations
• The AAI Quick Guide: Delegations and Authorisations
• Any policies/procedures/guidelines/directions described or mentioned in the AAI Quick Guide.

6 documents released in full:

• NDIA Accountable Authority Directions v5.0 (February 2025)
• Attachment to Board paper: NDIA Accountable Authority Instructions v5.0 (September 2024)
• Attachment to Board paper: Financial Authorisation changes (Quick Reference) – Undated
• AIAs Quick Guide – Duties of Officials (May 2025)
• AIAs Quick Guide – Indemnities and other contingencies
• Register – Instruments of Delegation (Undated).

4 documents released in part:

• NDIS Act 2013 – Instrument of Delegation 1 of 2025 (1 January 2025)
• NDIA Board meeting paper – Accountable Authority Instructions (24 October 2024)
• Chief Executive Brief – NDIS Act 2013 Operations Instrument of Delegation – 1 of 2025 (23 December 2024)
• Human Resources – Delegation (No 1) 2024 (17 April 2024).

A single document was created under section 17 of the Freedom of Information Act 1982 and disclosed in full.

This document sets out the number of eligibility reassessments that were completed from 1 January to 31 March 2025 for participants who had originally met access to the NDIS on the basis of a psychosocial disability. It also sets out the percentage of those reassessments that resulted in a decision to revoke the participants’ access to the scheme.

The following 13 documents were released in full:

1. Knowledge Article – Create an access request case – Version 7.0 - Date: 18 October 2024
2. Knowledge Article – Complete checklist in the access request case – Version 6.0 - Date: 25 September 2024
3. Knowledge Article – Understand how to verify identity documents – Version 5.0 - Date: 2 December 2024
4. Knowledge Article – Upload evidence of identity documents – Version 6.0 - Date: 18 November 2024
5. Knowledge Article – Complete a Face-to-Document check – Version 2.0 - Date: 11 October 2023
6. Knowledge Article – Escalate an integrity issue about identity – Version 2.0 - Date: 11 October 2023
7. Knowledge Article – Add documents to a case – Version 8.0 - Date: 18 November 2024
8. Knowledge Article – Add and link evidence to a case – Version 7.0 - Date: 22 July 2025
9. Knowledge Article – Upload requested evidence for a new applicant – Version 9.0 - Date: 3 March 2025
10. Knowledge Article – Create and complete a community connections case – Version 5.0 - Date: 29 April 2025
11. Knowledge Article – Create and complete an early supports plan – Version 5.0 - Date: 20 November 2024
12. Knowledge Article – Complete personal and environmental circumstances case – Version 7.0 - Date: 31 March 2025
13. Knowledge Article – Complete the short form outcomes framework – Version 4.0 - Date: 09 April 2024

The following 8 documents were released in part:

• AA OneNote guidance for Foetal Alcohol Spectrum Disorder and Foetal Alcohol Syndrome – Undated
• AA OneNote guidance for List A - Undated
• AA OneNote guidance on Intellectual Impairment – Undated
• AA OneNote guidance for Developmental Delay - Undated
• AA OneNote Guidance for Stroke – Undated
• Eligibility Reassessment - Evidence of Disability – Version 2.0 - Date approved: 2 May 2025
• Scheme Eligibility Branch – Team Leader Talking Points – Version 1.0 – Dated 18 July 2024
• Email - Subject: Scheme Eligibility Branch Updates & Reminders Newsletter - July 2024, Edition #20

The following document was released in full:

Reputable Websites for Research – Undated

The following document was created pursuant to section 17 of the FOI Act:

• s17 Summary Statement

The following document was released in full:

• Section 17 Document – Data and Analytics – Active Internal Reviews - Date: 31 March 2025.

Document created pursuant to section 17 of the Freedom of Information Act 1982.

The following 2 documents were released in full:

1. Section 17 Document – Top 1,000 Providers by Direct Payments - Date: 01 July 2024 - 01 July 2025
2. Section 17 Document - Top 1,000 Providers by Direct Payments - Date: 01 July 2023 - 01 July 2024

Documents created pursuant to section 17 of the Freedom of Information Act 1982.

The following document was released in full:

1. Section 17 Document – Data and Analytics – Plan Re-assessment - Date: 31 March 2025

Document created pursuant to section 17 of the Freedom of Information Act 1982.

A copy of the current intranet page that provides NDIA staff with information on the portable electronic devices they are able to salary package (including laptops, tablets, and mobile phones)

A copy of the current policy document setting out the rules for NDIA staff salary packaging portable electronic devices (including laptops, tablets, and mobile phones)

The following document was released in full:

1. Copy of NDIA Intranet Page: Remuneration Salary Packaging

The following 22 documents were released in full:

1. NDIA Website - Our Guidelines: Applying to the NDIS
2. NDIA Website - Our Guidelines: Reviewing our decisions
3. Access and ER Practice Guide V2.0 – Date: 16 February 2023
4. Knowledge Article - Check Eligibility – DIS - Disability caused by an impairment V4.0 – Date: 23 September 2024
5. Knowledge Article - Check eligibility – DIS - Likely permanence V5.0 – Date: 23 September 2024
6. Knowledge Article - Check eligibility – DIS - Significant functional impact V4.0 - Date: 23 September 2024
7. Knowledge Article - Check eligibility – DIS - Social and economic impact V4.0 – Date: 23 September 2024
8. Knowledge Article - Check eligibility – EI - Impairment is likely permanent V3.0 – Date: 23 September 2024
9. Knowledge Article - Check eligibility – EI - Likely to improve or reduce deterioration of functional capacity or strengthen informal supports V3.0 – Date: 23 September 2024
10. Knowledge Article - Check eligibility – EI - Likely to reduce future support needs V3.0 – Date: 23 September 2024
11. Knowledge Article – Check eligibility – EI - Supports will be NDIS Supports V3.0 – Date: 29 August 2024
12. Knowledge Article – Understand disability requirements V2.0 – Date: 29 August 2024
13. Knowledge Article – Understand Early Intervention Requirements V2.0 – Date: 29 August 2024
14. Knowledge Article – Check eligibility - List A condition V3.0 – Date: 29 August 2024
15. Knowledge Article – Check eligibility - List B condition V3.0 – Date: 17 February 2025
16. Knowledge Article – Check eligibility - List D condition V3.0 – Date: 29 August 2024
17. Knowledge Article – Complete Checklist in Access Request Case
18. Knowledge Article - Descriptions of impairment categories V1.0 – Date: 10 October 2024
19. Knowledge Article - Evidence Guide - Overview
20. Knowledge Article – Make an access decision - post legislation changes V11.0 – Date: 14 February 2025
21. Knowledge Article – What evidence of disability is required V6.0 – Date: 10 December 2024
22. Knowledge Article – Understanding an internal review V3.0 – Date: 29 April 2024.

The following document was released in full:
1. Access Assessor – Hearing Impairments

The following document was released in part:
2. Calculating the 4 Frequency Average

The following document was released in full:

1. Number of Model Litigant Obligation Complaints Received, Closed and Breaches

Document created under section 17 of the Freedom of Information Act 1982.

The following 10 documents were released in full:

1. NDIA Website - Frequently asked questions about Legislation - Date: 15 May 2025
2. NDIA Website - Frequently asked questions about Legislation - Date: 19 May 2025
3. NDIA Website - Frequently asked questions about Legislation - Date: 22 May 2025
4. NDIA Website - Frequently asked questions about Legislation - Date: 29 May 2025
5. NDIA Website - Frequently asked questions about Legislation - Date: 30 May 2025
6. NDIA Website - Frequently asked questions about Legislation - Date: 4 June 2025
7. NDIA Website - Frequently asked questions about Legislation - Date: 12 June 2025
8. NDIA Website - Frequently asked questions about Legislation - Date: 19 June 2025
9. NDIA Website - Frequently asked questions about Legislation - Date: 26 June 2025
10. NDIA Website - Frequently asked questions about Legislation - Date: 27 June 2025

The following 1 document was created pursuant to section 17 of the FOI Act and released in full:

1. Total Spend on AT, AT Spend by Category, AT Spend by Disability and AT Spend by Tier – 12 Month period ending 31 March 2025

Access to 63 documents was granted in part. Material within these documents was redacted pursuant to section 47E(d) of the FOI Act.

Access to 1 document was granted in full.

FOI request seeking SDA pipeline data in the following structure as at 31 December 2024:

• Measurement date (as at 31 December 2024)

• Date dwelling entered SDA pipeline (DD.MM.YYYY)

• State or Territory

• SA4 Region

• SA3 Region

• SA2 Region

• Provider name

• Design category (e.g. IL, FA, HPS, Robust)

• Dwelling type (e.g. Apartment, House, etc)

• Places (SDA resident capacity the dwelling will create)

• Rooms (rooms the dwelling will provide).

The following document was released in full:

• SDA Pipeline Data as at 31 December 2025

Document created pursuant to section 17 of the Freedom of Information Act 1982

The following document was released in part

1. National Disability Insurance Agency - Incoming Minister Brief 2025

Material within the document has been redacted pursuant to the following sections of the Freedom of Information Act 1982

s34(3) – Cabinet document

s47C – Deliberative processes&

s47E(d) – Certain operations of agencies

s47F – Personal privacy

The following 2 documents were release in part:

1. Email Exchange – Date: 10 June 2022

2. Ministerial Brief – Date: 10 June 2022

Material within these documents have been redacted pursuant to section 47F of the Freedom of Information Act 1982.

The following 1 document was released in full:

2.1. Attachment to Document 2

The following 4 documents were released in full:

• Our Guidelines – Reasonable and necessary supports – Version 7.0 - Date approved: 22 September 2024
• Our Guidelines - What principles do we follow to create your plan? – Version 4.0 - Date approved: 22 September 2024
• Knowledge article – Understand and check plan comments – Version 5.0 - Date approved: 4 March 2025

Knowledge article - Add budget justifications – Version 1.0 - Date approved: 31 October 2022

1. The number of NDIS service providers that have been placed on manual payment processing by the NDIA within the last two financial years (or the most recent available timeframe), presented as a deidentified list by state.
2. The dollar amount reviewed under manual payment processing for each provider during this period, presented in the same deidentified list by state.
3. The timeframe between issuing the notice to the provider regarding manual payment processing and the NDIA releasing payment to the provider after manual review, presented in the same deidentified list by state.
4. Any policy or procedure documents used by the NDIA to support or guide the manual payment processing of NDIS service providers, including any criteria, guidelines, or workflows for initiating and completing such reviews.

The following document was released in full:

1. Section 17 Document – Number of NDIS service providers placed on manual payment processing (MPR) and the dollar amount reviewed under (MPR) in last two years.

Document created pursuant to section 17 of the Freedom of Information Act 1982

The following document was released in part:

2. Standard Operating Procedure –

Payment Integrity Review Team

Material within these documents has been redacted pursuant to s47E(d) - certain operations of agencies of the Freedom of Information Act 1982

1. Recreational Supports - Off Road Cycles
2. Charcot orthotic restraint walker (CROW)
3. Omeo powered mobility device
4. Specialist wheelchair features and seating systems
5. Secondary seating systems
6. Best practice in the management of posture for a person with a physical/neurological disability
7. Entry level sports power wheelchair
8. Out of warranty AT replacement
9. Benefits of rotating/powered turning bed features
10. Splinting, Botox and serial casting
11. Safety of front versus second or third row conversion
12. Bariatric wheelchair transport
13. Bowel care consumables
14. Comparison of catheter models>
15. Insulin Pumps
16. Research into portable suction machines and respiratory supports
17. CPAP funding, use and management
18. Phrenic nerve pacing

The following documents were located and released as follows:

1. Bowel Care Consumables – released in full
2. Research Request - Charcot orthotic restraint walker (CROW) – released in part
3. Research - Omeo powered mobility device – released in part
4. Research Paper - 24 hour Postural Management Programmes – released in part
5. Research Paper - Rotating Beds – released in part
6. Research paper - Safety of front versus second or third row vehicle conversions for wheelchairs – released in part
7. Research Paper - Alternative seating system for wheelchair users – released in part
8. Research Paper - CPAP funding, management and use – released in part
9. Research Paper - Bariatric wheelchairs and transport safety – released in part
10. Research Paper - Entry level sports PWC – released in part
11. Research Paper - Outcome comparison of catheter model and technique – released in part
12. Research Request - Phrenic nerve pacing – released in part
13. Research Request - Botox, Splinting and Serial Casting – released in part
14. Research - Feasibility of NDIS providing insulin pumps as a way to reduce expensive nursing supports as well as optimising the independence of participants – released in part
15. Research - Out of warranty AT Replacement – released in part
16. Research - Recreational Supports: Off Road Cycles – released in part
17. Research Request - Suction machine types and cleaning – released in part
18. The Benefits of Power Wheelchair Tilt, Recline and Leg Rests, Power Wheelchair Standing Systems, and Standing Frames for Power Wheelchair Users – released in part

Material within documents 2 to 18 has been redacted pursuant to section 47F of the Freedom of Information Act 1982.

The following documents were located and released as follows:

1. NDIS Facts and Figures -dated 2024-2025 - released in part.
2. SB - Senate Estimates Combined COO Thematic – dated March 2025 - released in part
3. SB - Senate Estimates Combined COO Thematic – dated February 2025 - released in part
4. SB24-000208 - Staffing and Resourcing - dated 2024-2025 - released in part.

Material within documents 1, 2, 3 and 4 has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.

The following 1 document was released in full:

1. Section 17 Document – Data and Analysis – Access Decisions - Date: 01 January 2025 – 31 March 2025.

Document created pursuant to section 17 of the Freedom of Information Act 1982.

"...For the period of 1 January 2025 to the date that that this FoI Application is fulfilled (inclusive):

1. The total number of access requests submitted to the NDIA – regardless of stated primary disability.
2. The total number of access requests submitted to the NDIA – wherein autism (regardless of whether it was autism level 1, 2 or 3) was the stated primary disability.
3. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number of applications refused at first instance.
4. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number of applications accepted at first instance.
5. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number wherein the decision (whether accepted or rejected) was issued to the Applicant (or their stated Nominee) within the prescribed 21-days.

The following document was released in full:

1. Section 17 Document – Data and Analytics – Access Requests – Autism - Date: 01 January 2025 – 18 March 2025

Document created pursuant to section 17 of the Freedom of Information Act 1982.

"... For the period of 1 January 2023 to 31 December 2023 (inclusive):

1. The total number of access requests submitted to the NDIA – regardless of stated primary disability.
2. The total number of access requests submitted to the NDIA – wherein autism (regardless of whether it was autism level 1, 2 or 3) was the stated primary disability.
3. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number of applications refused at first instance.
4. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number of applications accepted at first instance.
5. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number wherein the decision (whether accepted or rejected) was issued to the Applicant (or their stated Nominee) within the prescribed 21-days.

The following document was released in full:

1. Section 17 Document – Data and Analytics – Access Requests – Autism - Date: 01 January 2023 - 31 December 2023.

Document created pursuant to section 17 of the Freedom of Information Act 1982.

>“… For the period of 1 January 2024 to 31 December 2024 (inclusive):

1. The total number of access requests submitted to the NDIA – regardless of stated primary disability.
2. The total number of access requests submitted to the NDIA – wherein autism (regardless of whether it was autism level 1, 2 or 3) was the stated primary disability.
3. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number of applications refused at first instance.
4. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number of applications accepted at first instance.
5. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number wherein the decision (whether accepted or rejected) was issued to the Applicant (or their stated Nominee) within the prescribed 21-days.

The following document was released in full:

1. Section 17 Document – Data and Analytics – Access Requests – Autism - Date: 01 January 2024 - 31 December 2024.

Document created pursuant to section 17 of the Freedom of Information Act 1982.

“…For the period of 1 January 2022 to 31 December 2022 (inclusive):

1. The total number of access requests submitted to the NDIA – regardless of stated primary disability.
2. The total number of access requests submitted to the NDIA – wherein autism (regardless of whether it was autism level 1, 2 or 3) was the stated primary disability.
3. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number of applications refused at first instance.
4. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number of applications accepted at first instance.
5. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number wherein the decision (whether accepted or rejected) was issued to the Applicant (or their stated Nominee) within the prescribed 21-days.

The following document was released in full:

1. Section 17 Document – Data and Analytics – Access Requests – Autism - Date: 01 January 2022 - 31 December 2022.

Document created pursuant to section 17 of the Freedom of Information Act 1982.

Document(s) Sought:
For the period of 1 January 2021 to 31 December 2021 (inclusive):

1. The total number of access requests submitted to the NDIA – regardless of stated primary disability.
2. The total number of access requests submitted to the NDIA – wherein autism (regardless of whether it was autism level 1, 2 or 3) was the stated primary disability.
3. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number of applications refused at first instance.
4. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number of applications accepted at first instance.
5. Insofar as those matters where autism was the stated primary disability (regardless of whether it was autism level 1, 2 or 3), the number wherein the decision (whether accepted or rejected) was issued to the Applicant (or their stated Nominee) within the prescribed 21-days.

The following document was released in full:

1. Section 17 Document – Data and Analytics – Access Requests – Autism - Date: 01 January 2021 - 31 December 2021.

Document created pursuant to section 17 of the Freedom of Information Act 1982.

Email correspondence between:

• the NDIA media team and Daily Telegraph
• the media team and other NDIA staff relating to development and clearance of the statement provided

In relation to an article published in the Daily Telegraph on 15 March 2025, authored by Journalist Julie Cross.

The following 9 documents were released in full:

7.1, 7.2, 12.1, 12.2 27.1, 27.2, 31.1, 31.2, 49.1 – all internal emails.

The following 37 documents were released in part:

1. 2. 3. 7. 8. 9. 10. 13. 14. 15. 16. 17. 21. 25. 26. 27.28. 29. 30.31. 32. 33. 34. 35. 36. 37.38. 39. 40. 42. 44. 45.46. 47. 48. 49. 50. 52.

53. 54. 55. 56. 57. 58. 60. 61 – all internal emails

Material within these documents have been redacted pursuant to section 22 and section 47C of the Freedom of Information Act 1982.

The following 15 documents were refused in full.

4. 5. 6. 11. 12. 18. 19. 20. 22. 23. 24. 41. 43. 51. 59. All internal emails

These documents have been refused in full pursuant to section 47C of the Freedom of Information Act 1982.

1. Documents exchanged between the NDIA and office of the Minister for the NDIS (including the Minister) between 01 December 2023 – 30 June 2024 concerning market failure for disability services.
2. Documents the NDIA has provided to service providers, government and the office of the Minister for the NDIS about any payments discussed with or committed to service providers over-and-above normal NDIS market payments between 1 July 2023 and 1 August 2024, including any information about a quality supports program.
3. Any communication between the NDIA and Government between 1 December 2023 – 1 August 2024 about reported risks of market failure from service providers.
4. Any communication within the NDIA (including with the NDIA Board, Scheme Actuary, pricing teams and senior management) and any communications with Government between 1 January – 30 June 2024 about inaccuracies in the Disability Support Worker Cost Model.
5. Reports including recommendations made by the Price Review Group (now PARG/Pricing Arrangement Reference Group) each year (date range Apr to Jun) 2024, 2023, 2022 and 2021to NDIA management or Board.

Full access was granted to 4 documents:

• Draft 2023/24 Annual Pricing Review Report
• Support Coordinator Panel Pilot
• NDIS Board meeting paper: Annual Price Review 2023-24 draft recommendations
• NDIS Board meeting paper: Annual Pricing Review updates & considerations

Partial access was granted to 5 documents:

• Minsterial Submission for Action MS24-000054
• Ministerial Submission MS24-000054 dated 25 June 2025
• Ministerial Note for Briefing MB24-000472
• Ministerial Note for Briefing MB24-000472 dated 29 July 2024.

The following 1 document was released in full:

1. Section 17 Document – PACE Case Types – Date: 25 June 2025

Document created pursuant to section 17 of the Freedom of Information Act 1982.

The following 8 documents were released in full:

1. Applying to the NDIS – Version 8 (Obsolete) – Date: 22 September 2024
2. Applying to the NDIS – Version 9 (Obsolete) – Date: 14 October 2024
3. Applying to the NDIS – Version 10 – Date 10 December 2024
4. Reasonable and Necessary Supports – Version 7 (Obsolete) – Date: 22 September 2024
5. Reasonable and Necessary Supports – Version 8 – Date: 28 March 2025
6. Knowledge Article – Add a New Disability – Date: 03 October 2024
7. Knowledge Article – Record disability conditions and impairments – Version 6 – Date: 03 October 2024
8. Knowledge Article – Understand Disability Requirements – Version 2 – Date: 29 August 2024

The following 3 documents were released in full

1. Knowledge Article - Descriptions of impairment categories v1.0
2. Description of Impairment Categories
3. Impairment Categories Guide Table

The following 6 documents were released in part

1. PowerPoint: AA Section 24(1)(a)
2. 2 x PowerPoints: National Access QDO & AA – Technical meetings – Section 24(1)(a)
3. Section 24(1)(a) – OneNote Guidance
4. Overview of Access decision making v1.0
5. PowerPoint: Recap of Legislative Criteria

Material within these documents has been redacted pursuant to section 22(1)(a)(ii) and section 47E(d) of the Freedom of Information Act 1982.

The following 2 documents were released in full:
1. ART Case Management Guide – Restrictive Practices (Final)

2. AAT Case Management Guide – Restrictive Practices (Obsolete)

The following 34 documents were released:

1. 2023-24 participants who left the scheme due to mortality – released in full
2. Access the Participant critical incident risk level – dated 10 February 2025 – released in full
3. Escalate an Extreme or High Risk Participant Critical Incident – dated 4 November 2024 – released in full
4. Manage participant critical incident case request for action – dated 5 May 2025 - released in full
5. Complaint Call Handling Techniques – dated 13 September 2017 – released in full
6. De-escalation Techniques – undated – released in full
7. Managing Unreasonable Behaviour Guideline – dated 11 September 2017 – released in part
8. Participant Critical Incident Framework V3 – dated 23 April 2024 – released in part
9. Participant Critical Incident Form V2 – dated 18 February 2025 – released in part
10. Participant Critical Incident Template Guide – dated 30 April 2025 – released in part
11. Practice Guide – Participant Critical Incident V2 – dated 23 May 2023 – released in full
12. Responding to Suicide and Self-Harm Fact Sheet – dated July 2024 – released in part
13. Understanding Suicide and Self-Harm Fact Sheet – dated 10 August 2022 – released in full
14. Priority Enquiry Escalation Contacts Team Leader QRG – dated 2 May 2025 – released in part
15. Email Process Knowledge Article – dated 24 April 2025 – released in part
16. External Referral Points for Enquiries QRG – dated 5 March 2025 – released in part
17. NCC Team Leader Guidance – dated 2 May 2025 – released in full
18. Participant Critical Incidents (PCI) for Service Officers KA – dated 21 February 2025 – released in full
19. Participant Critical Incidents (PCI) for Team Leader KA – dated 21 February 2025 – released in part
20. Priority Enquiry KA – dated 2 May 2025 – released in full
21. Risk to Self or Others in the Community Priority Enquiry KA – dated 19 February 2025 – released in full
22. Supporting You Through Challenging Situations (The P.U.S.H Button) – undated- released in full
23. Threat to Site, Staff, Partners, or Others Team Leader KA – dated 2 May 2025 – released in part
24. Guide – Safeguarding the participant’s interests –Context and background – dated September 2023 – released in full
25. Guide - Conversation style guide appendix A – dated October 2023 – released in full
26. Understand participant critical incidents – dated October 2023 – released in full
27. Understand other incidents – dated 9 December 2024 – released in part
28. Identify risks and vulnerabilities – dated October 2023 – released in full
29. Principles for responding to participant critical incidents – dated October 2023 – released in part
30. Create update or end-date an alert – dated 14 October 2024 – released in full
31. Understand critical incidents involving nonparticipants – dated 25 November 2024 – released in part
32. Progress a participant critical incident request for action – dated 22 April 2024 – released in full
33. Respond to participant critical incidents – dated October 2023 – released in part
34. Understand mandatory and external reporting for participant critical incidents – dated October 2023 – released in part.

Material within documents 7, 8, 9, 10, 12, 14, 15, 16, 19, 23, 27, 29, 31, 33 and 34 has been redacted pursuant to section 47E(d) of the FOI Act.
Material within documents 9 and 14 has been redacted pursuant to section 47F of the FOI Act.
Document 1 was created pursuant to section 17(1) of the FOI Act.

The following 3 documents were released as follows:

1. Use of Artificial Intelligence, Generative AI, and Machine Learning – Interim Policy – dated April 2024 – released in full
2. AI in Action: Microsoft CoPilot Enhancing Productivity and Collaboration – undated – released in part
3. CoPilot for Microsoft 365 trial Factsheet – undated – released in part

1. Research paper - Functional neurological disorder - Date: 30 January 2024

Material within document 1 has been redacted pursuant to section s47F – personal privacy of the Freedom of Information Act 1982.

The following 2 documents were located and released as follows

1 Email
Subject: FW: NDIA response re ART issues and Mr Finley Coll

Date: 18 March 2025 PARTIAL ACCESS
Exemption claimed:

s47F – personal privacy Irrelevant material removed under section 22 of the FOI Act

2 Created Document

As of 11 June 2025 FULL ACCESS Document created under section 17 of the FOI Act

Material within document 1 has been redacted pursuant to section s47F – personal privacy and s22 irrelevant information of the Freedom of Information Act 1982.

Documents between (and inclusive of) 1 January 2024 to 14 April 2025 – specifically, the:

• the position description for the CEO;
• position description for each of the individual DCEOs;
• Key Performance Indicators for the CEO; and
• Key Performance Indicators for each of the individual DCEOs.”

The following 15 documents were located and released as follows:

1 Accountability statement - Partners and Providers Division.
Undated FULL ACCESS.

2 Analytics Data and Actuarial accountability statements.
Undated FULL ACCESS.

3 Candidate Information Pack DCEO Children NDIA Final.
Undated PARTIAL ACCESS.
Exemption claimed:
s47F – personal privacy.

4 Candidate Information Pack DCEO Governance Risk and Legal NDIA Final.
Undated PARTIAL ACCESS.
Exemption claimed:
s47F – personal privacy.

5 Chief Executive Office Position Description.
Date: 28 July 2022 FULL ACCESS.

6 Children, Specialised Services and Scheme Interfaces accountability statement.
Undated FULL ACCESS.

7 DCEO Participant Experience Delivery PD FINAL v4 211022.
Date: 21 October 2022 FULL ACCESS.

8 DCEO Strategy and Service Improvement PD FINAL v4 211022.
Date: 21 October 2022 FULL ACCESS.

9 Enabling Services - Chief Operating Officer accountability statement.
Undated FULL ACCESS.

10 First Nations accountability statement.
Undated FULL ACCESS.

11 Integrity Transformation accountability statements.
Undated FULL ACCESS.

12 LRAD Group Accountability statements.
Undated FULL ACCESS.

13 Service Delivery accountability statements.
Undated FULL ACCESS.

14 Service Design and Improvement accountability statements.
Undated FULL ACCESS.

15 SES Band 3 Position Description November 2022.
Date: 10 November 2022 FULL ACCESS.

Material within documents 3 and 4 has been redacted pursuant to section s47F – personal privacy of the Freedom of Information Act 1982.

The following documents were located and released as follows:

1. Approve or override a streaming case (Streaming or Restreaming)
2. Complete a streaming case (Streaming or Restreaming)

The following 7 documents were released as follows:

1. Executive Brief EC24-000104 – dated 24/01/2024 – released in part
2. Executive Brief EC24-000582 – dated 23/04/2024 – released in full
3. Executive Brief EC24-001866 – dated 21/08/2024 – released in part
4. CoPilot for Microsoft 365 trial Factsheet – undated – released in part
5. End of Trial Report – dated 17/06/2024 – released in part
6. Privacy Assurance Advice – CoPilot for Microsoft 365 Project – refused in full
7. Answers to Question on Notice – 24-25 Budget Estimates – NDIA SQ24-000177 – dated 25 July 2024 – released in full.

Documentation in relation to the following:

1. Risk Assessment Process: Documents detailing the risk assessment process used by HLOs, including what information they access and draw upon to determine what concurrent supports are necessary
   1. Information Access: Specifics on what databases, systems, or records HLOs can access during their risk assessment procedures.
      1. Communication Protocols: Any documentation on how the process for requesting concurrent supports was communicated to health and disability sectors.
         1. Policy on Roles and Responsibilities: Is there a policy that outlines the roles of health professionals, family members, providers including SIL and Support Coordination, and the agency in the risk assessment and support process?
            1. Procedure on the transition of care responsibilities: Are there any formal processes that outline the transition of care responsibilities from NDIS service providers to the health department and the reverse at the conclusion of the hospital stay. This inquiry is particularly focused on understanding the procedural steps involved in such transitions, the timing of these steps, and the specific conditions that necessitate this type of transition.
            2. Consent for Information Disclosure: Information on whether hospitals are required to obtain consent from the person under care or their guardian for disclosing health information to the HLOs.
            3. Delegation of Funds: Details on any delegation of funds or budgetary discretion that HLOs have in their role

The following documents were located and released as follows:

1. Practice Guide – Hospital Discharge – released in part
2. Disability-related health supports – released in full
3. Who is responsible for the supports you need? – released in full.
4. NDIS Concurrent Supports Template – released in full
5. Guide – Safeguarding the participant’s interests – released in full
6. Work Instruction: Concurrent Support Request – released in part
7. Review the escalation and prioritisation matrix – released in full
8. Understand palliative care – released in full
9. National Disability Insurance Scheme Act 2013 Instrument of Delegation 1 of 2025 – released in full
10. Create and complete a participant risk assessment case – released in full

Material within documents 1 and 6 has been redacted pursuant to section 47E(d) of the Freedom of Information Act 1982.

The following documents was released in full:

1. S17 Document – For the financial year of 2023-2024: Total Non-profit and For-Profit providers and totals payments made to said providers.

Total sole traders and total payments made to said sole traders

Document created under section 17 of the Freedom of Information Act 1982.

The following 2 documents were located and released as follows:

1. NDIA Website - Frequently asked questions about legislation Date 24 March 2025 – released in full
2. NDIA Website - Frequently asked questions about legislation Date 29 April 2025 – released in full

Knowledge articles and standard operating procedures about restrictions on flexible funding, and stated supports.

Documents which decision-makers can consult during the decision-making process regarding the inclusion of restrictions on flexible funding / stated supports in NDIS participant plans

The following 3 documents were located and released in full.

1. Operational Guidelines - Creating your plan Version.11.0 - Date: 28 February 2025
2. Operational Guidelines - Your Plan – Version 10.0 Date: 24 September 2024
3. Knowledge Article - Understand the draft budget – Version 6.0 - Date: 08 August 2024.

1. Current guidelines around Ehlers-Danlos syndrome (hEDS)
2. Current clinical treatments required for Ehlers-Danlos syndrome (hEDS) before eligibility to the scheme
3. Current guidelines used by Clinical Professionals for accepted treatments for Ehlers-Danlos syndrome (hEDS)
4. Current Research documents relevant to Ehlers-Danlos syndrome (hEDS)

The following document was located and released in part:

1. Research - Ehlers Danlos Syndrome – released in part

Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.

Six documents were disclosed in full:

1. “AAT Case Management Guide – Supportable Impairments” dated 10 September 2024 (obsolete)
2. “Case Management Guide – Supportable Impairments” dated 20 March 2025
3. “AAT Case Management Guide – Access for Chronic Health Conditions” dated 4 January 2023 (obsolete)
4. "Case Management Guide – Access for Chronic Health Conditions” dated 19 May 2025
5. “AAT Case Management Guide – Model Litigant Obligations (MLO)” dated 20 June 2023 (obsolete)
6. “Case Management Guide – Model Litigant Obligations” dated 20 March 2025

Types of reviewable decisions on review from September 2022 to December 2024 on a month-by-month basis.

Mean and median time an internal review decision has been with the NDIA between lodgement and completion, broken down by types of reviewable decision, month-by-month and from September 2021 to December 2024.

Amount paid to private firms conducting matters on behalf of the NDIA for AAT/ART matters by financial year from 2020-2021 to 2024-25 (noting data from 2024-25 will be incomplete)

The following 3 documents were created pursuant to section 17 of the FOI Act and released as follows:

1. Data – Number of New and Closed Administrative Review Tribunal (ART)/Administrative Appeals Tribunal (AAT) by Month and Type – released in full
2. Data – Average and Median Closed Time (in days) of Internal Review of Decision (RoRD) Requests by Month and Type – released in full
3. Data – Amount Spent on AAT/ART Matters by Financial Year and Law Firm – released in full

The following documents was located and released in part:

1. SOP: Model Litigant Obligation Complaints

Material within the document has been redacted pursuant to section 47E(d) of the Freedom of Information Act 1982.

The following 14 documents were located and released in part. Material within the document has been redacted pursuant to s 22(1)(a)(ii) irrelevant information of the Freedom of Information Act 1982.

1. NDIA Board Meeting ATTACHMENT C: Operational Recommendations of the 2021-22 Annual Pricing Review - Date: 27 April 2022
2. NDIA Board meeting - Date: 27 April 2022
3. ATTACHMENT B: Sustainability Impact Assessment of the 2021-22 Annual Pricing Review - Date: 27 April 2022
4. ATTACHMENT C: Operational Recommendations of the 2021-22 Annual Pricing Review - Date: 1 June 2022
5. NDIA Board meeting - Date: 1 June 2022
6. NDIA Board meeting - Date: 16 June 2022
7. NDIA Board meeting - Date: 28 November 2022
8. NDIA Board meeting - Date: 28 April 2023
9. NDIA Board meeting - Date: 3 March 2023
10. NDIA Board meeting - Date: 28 April 2023
11. NDIA Board meeting - Date: 25 May 2023
12. NDIA Board meeting - Date: 24 October 2023
13. NDIA Board meeting - Date: 27 March 2024
14. NDIA Board meeting - Date: 9 May 2024.

The following 21 documents were located and released as follows:

1. Audit and Risk Committee Matters Arising Report
   Date: September 2024
   PARTIAL ACCESS
2. Audit Co Matters Arising Report
   Date: September 2023
   FULL ACCESS
3. Risk Co Matters Arising Report
   Date: November 2023 FULL ACCESS
4. Risk Co Matters Arising Report
   Date: September 2023 PARTIAL ACCESS
5. Risk Co Matters Arising Report
   Date: June 2024 PARTIAL ACCESS.
6. Audit & Risk Committee Meeting
   Date: March 2024 FULL ACCESS
7. Audit Co Matters Arising Report
   Date November 2023 FULL ACCESS
8. ARC Minutes
   Date: March 2024 ;PARTIAL ACCESS
9. ARC Minutes
   Date: June 2024 PARTIAL ACCESS
10. ARC Minutes
    Date: June 2024 FULL ACCESS
11. ARC Minutes
    Date: April 2024 FULL ACCESS.

The following 6 documents were released in full:

1. Our Guidelines - Applying to the NDIS - Version 9.0
2. Our Guidelines - Applying to the NDIS (Pre-legislation changes) - Version 8.0
3. Knowledge Article – Make an access decision - Pre-legislation changes - Version 6.0
4. Knowledge Article – Make an access decision - Post legislation changes – Version 8.0
5. Knowledge Article – IRT – Weighing evidence of disability – Version 4.0
6. Knowledge Article – Understand disability requirements

The following document was released in part:

1. Knowledge Article – Complete pre-assessment for an access decision – Version 6.0

Material within this document has been redacted pursuant to section 47F of the Freedom of Information Act 1982.

The following document was released in full:

• Data and analytics for the FY 2022-2023 - Number of Administrative Appeals Tribunal (AAT) matters in which the NDIA was a respondent and the resulting number of plans

Document created pursuant to section 17 of the Freedom of Information Act 1982.

The following 1 document was located and released in part:

1. PXC - Cover Page

Material within the document has been redacted pursuant to section 22(1)(a)(ii) and section 47E(d) of the Freedom of Information Act 1982.

The following 2 documents were located and released in full:

1. Speech and Language Delays/Disorders
2. Applying to the NDIS Operational Guideline.

The following document was released in full:

1. NDIA Plain English Standards Version 3.0

The following document was released in part:

1. NDIS Brand Guidelines.

Material within this document has been redacted pursuant to section 22(1)(a)(ii) and section 47F of the Freedom of Information Act 1982.

Technical Advisory Branch (TAB) research documents in relation to:

• Vehicle purchases
• CPAP funding, use and management
• Critical analysis of research regarding intensive therapy for CP
• The scope of Applied Behavioural Analysis
• Functional development from school-age to late teens
• Sensory based therapy
• Play therapy

Technical Advisory Branch (TAB) research documents in relation to:

• Research nursing scope of practice and competencies
• Obesity
• Weight management interventions

Technical Advisory Branch (TAB) research documents in relation to:

• Specialised driving lessons
• Comparison of catheter models
• Project management and quality tools
• Exercise and physiotherapy for progressive conditioning

The following 3 documents were located and released in full:

1. Conflict of Interest Disclosure

2. Conflict of Interest Declaration Process for Recruitment Panel Members

3. Interview Request Form Date: Undated

Information about all law firms engaged by the NDIA in the first six months of the 2024-2025 financial year for matters to which the NDIA was a Respondent at the Administrative Appeals Tribunal (AAT):

1. A list of all law firms engaged.
2. The number of AAT matters each law firm was engaged for.
3. The total of all payments made by the NDIA to each of these law firms, giving the total figure paid to each law firm and also a combined total figure of all payments.

The following document was created pursuant to section 17 of the FOI Act and released as follows:

1. Created Document Dated 17 March 2025 – released in full

A copy of all documents that:

1. Contain current advice or guidance or similar on the definition of ‘permanent’ (as used in the Act), and
2. Are not publicly available, and
3. Are not advice et al to a specific individual (for example, an email in response to a question is not included; a reference document in Teams is, even if the reference document is not a formal SOP).
4. The document is a work instruction, or
5. The document is a SOP, or
6. The document instructs staff how to use or apply the word ‘permanent’ from the Act.

The following 6 documents were released in full:

1. Operational Guidelines – Applying to the NDIS – Version 10.0 – dated 10 December 2024
4. Case Study 1 – 24.1.b – undated
5. Case study 2 – 24.1.b – undated
6. Case study 3 – 24.1.b – undated
7. PowerPoint – Overview of access decision making – Version 1.0 – undated
11. PowerPoint – s24(1)(b) – Version 1.0 - undated.

The Following 5 documents were released in part with material redacted pursuant to section 22(1)(a)(ii) of the FOI Act:

2. Practice Guide – Access and ER – NDIS Amendment Act 2024 – dated 19 September 2024
3. Practice Guide – Access and ER Version 2.0 – dated 16 February 2023
8. PowerPoint – Recap of the disability and Early Intervention Requirements – dated 31 August 2022
9. PowerPoint – National Access QDO & AA – Technical Meetings – Section 24(1)(b) – undated
10. S24(1)(b) Presentation Guide - undated.

1. Change the draft budget
2. Make a plan change decision
3. Add or update a provider relationship
4. Create a plan variation (s47A) request
5. Add budget justifications
6. Create and submit a home and living application
7. View and update a home and living application
8. Add or remove in-kind supports
9. Action a budget update
10. Change the draft budget
11. Change plan duration
12. Use the specialist disability accommodation (SDA) calculator
13. Include specialist disability accommodation (SDA) funding for participants with no assessed SDA amount
14. Check the specialist disability accommodation (SDA) enrolled dwelling details
15. Add or update a provider relationship
16. Understand claim verification.

The following 14 documents were located and released as follows:

1. Change the Draft Budget - Date: 25/10/2024 – released in part
2. Make a Plan Change Decision - Date: 24/03/2025 - released in full
3. Add or Update a Provider Relationship - Date: 4/09/2024 - released in full
4. Create a Plan Variation (s47A) Request - Date: 28/02/2025 - released in full
5. Add Budget Justification - Date: 31/10/2022 - released in full
6. Create and Submit a Home and Living Application - Date: 31/10/2022 - released in full
7. View and Update a Home and Living Application - Date: 7/03/2024 - released in full
8. Add or Remove in-kind Supports - Date: 14/02/2025 - released in part
9. Action a Budget Update - Date: 25/10/2024 - released in part
10. Change Plan Duration - Date: 31/03/2025 - released in full
11. Use the Specialist Disability Accommodation (SDA) Calculator - Date: 16/07/2024 - released in part
12. Include Specialist Disability Accommodation (SDA) Funding for Participants with No Assessed SDA Amount - Date: 20/12/2023 - released in full
13. Check the Specialist Disability Accommodation (SDA) Enrolled Dwelling Details - Date: 23/02/2024 - released in part
14. Understand Claim Verification - Date: 21/03/2025 - released in full.

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

Technical Advisory Branch (TAB) research documents in relation to:

• Learner driver in Australia
• Vehicle purchases
• Safety of front vs second or third row conversion
• Specialised driving lessons
• Review TAB RP guidelines for NSW transport

From NDIA Intranet and PACE:

1. Standard Operating Procedure - Complete the plan reassessment (full)
   1. Internal FAQ - Eligibility Reassessment FAQs
   2. Knowledge Article - When to refer the participant for an eligibility reassessment
   3. Knowledge Article - Complete the eligibility reassessment check
   4. Knowledge Article - Finalise eligibility assessment
   5. Knowledge Article - Finalise a revocation after an eligibility assessment
   6. All other published, current knowledge articles in PACE that have “eligibility reassessment” or “eligibility assessment” in the title.

In addition, knowledge

articles, standard operating procedures, or guides pertaining to:

1. Reinstating a participant after an ‘eligibility reassessment’ decision is overturned on appeal (internal review or external review at the ART)
2. Assessing and deciding whether a participant who was previously removed as a result of an ‘eligibility reassessment’ is eligible for NDIS upon receiving a new access request

The following documents were located and released in full:

1. SOP Complete a plan reassessment (full) v5
2. KA When to refer the participant for an eligibility reassessment v6
3. KA Review the referral information and complete the eligibility reassessment check v6
4. KA Finalise eligibility reassessment decision v6
5. KA Finalise a revocation after an eligibility reassessment v2
6. KA Accept a case from the eligibility reassessment queue and complete procedural fairness check v1
7. KA Action evidence extension request for eligibility reassessment case v6
8. KA Contact the participant to explain the outcome of their eligibility reassessment v6.0
9. KA Complete an eligibility reassessment referral v4
10. KA Complete and eligibility reassessment leaving case v2
11. KA Contact attempts and unable to contact in an eligibility reassessment case V2.0
12. KA Contact the participant if eligibility changes at the Eligibility Check stage of an eligibility reassessment v1.0
13. KA Notify the participant about an eligibility reassessment V6.0
14. KA Review supporting evidence for an eligibility reassessment referral V3.
15. KA Review the referral information and complete the eligibility reassessment check V6.0
16. KA Submit the participant’s evidence extension request for an eligibility reassessment case v1.0
17. KA Understand procedural fairness and eligibility reassessment requirements V2.0\
18. KA Understand the Eligibility Reassessment Hold Queue V4.0
19. KA Upload evidence to support an eligibility reassessment (ER) case V6.0
20. Our Guidelines - Applying to the NDIS v9
21. Our Guidelines - Leaving the NDIS v7
22. SOP Process access decision overturn by AAT order v2.0.

The following 1 document was released in full:
1. Section 17 Document – Data and Analytics – Replacement Supports.

Document created under section 17 of the Freedom of Information Act 1982.

The following 1 document was released in full:
1. Section 17 Document – Data and Analytics – Access Requests and Decision.

Document created under section 17 of the Freedom of Information Act 1982.

The following 5 documents were released in part:
1. Research – Lifespan of Communication Devices
2. ;Research – Osteoarthritis (OA): Evidence Based Treatments
3. Research – Neuro-feedback therapy for ADHD
4. Research – Recreational Supports: Off Road Cycles
5. Research Request – Syndromic obesity & causative link to disability

Material within these documents have been redacted pursuant to section 22 and 47F of the Freedom of Information Act 1982.

1. Research Request - Avoidant Restrictive Food Intake Disorder (ARFID) (aka Feeding program for Avoidant Restrictive Food Intake disorder)

2. Any/all TAB research regarding Depression - Evidence-based treatments (Treatments to remedy depression and chronic anxiety).

The following 2 documents were released in part:
1. Research Request – Avoidant restrictive food intake disorder (ARFID)

2. Research – Depression: Evidence based treatments.

Material within these documents have been redacted pursuant to section 47F of the Freedom of Information Act 1982.

Data – Internal Review Decisions for the following periods:

FY 2022-23 Q3 (1 Jan 2023 - 31 Mar 2023)
FY 2022-23 Q4 (1 Apr 2023 – 30 Jun 2023)
FY 2023-24 Q1 (1 July 2023 – 30 Sep 2023)
FY 2023-24 Q2 (1 Oct 2023 – 31 Dec 2023)
FY 2023-24 Q3 (1 Jan 2024 – 31 Mar 2024)
FY 2023-24 Q4 (1 Apr 2024 – 30 Jun 2024)
FY 2024-25 Q1 (1 July 2024 – 30 Sep 2024)
FY 2024-25 Q2 (1 Oct 2024 – 31 Dec 2024).

The following document was created pursuant to section 17 of the FOI Act and released in full:

1. Internal Review Decisions

The following document was released in part with information removed pursuant to section 47E(d) of the FOI Act:

1. List of Mandatory Advice Requests – current as of 24 January 2025.

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

The following 3 documents we released in part with information removed pursuant to section 47F of the FOI Act:

1. Email – Subject: FW: Presentations for review [SEC=OFFICIAL:Sensitive] – dated 26 June 2023
1.1 Attachment to Document 1 – NDIA feedback on Reviews EI and cost driver materials data and actuarial – undated
1.2 Attachment to Document 1 – NDIA feedback on Reviews EI and cost driver materials policy and research.

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

The following 1 document was created pursuant to section 17 of the FOI Act and released in full:

1. Data and Statistics – Participants with Autism – 30 June 2019 – 31 December 2024.

1. The complete list of organisations that have been invited to tender for the Quality Supports Program within the Supported Independent Living Pilot, which has an opening date of 7 February 2025.
2. Details on the process and criteria used by the NDIA to develop the restricted invitation list for this tender.

The following 2 documents were located and released as follows:

1. Final Provider List – Released in full.
2. Project scope: Quality Supports – SIL/SC Pilots Restricted Grant Process – Released in part

Material within the document has been redacted pursuant to section 22(1)(a)(ii) and section 47C of the Freedom of Information Act 1982.

The following document was created pursuant to section 17 of the FOI Act and released in full:

1. Data Regarding Children and Parents on Scheme

The following 5 documents were released in full:

1. NDIA Website – Frequently Asked Questions About Legislation – 10 December 2024
2. NDIA Website – Frequently Asked Questions About Legislation – 18 December 2024
3. NDIA Website – Frequently Asked Questions About Legislation – 20 December 2024
4. NDIA Website – Frequently Asked Questions About Legislation – 7 January 2025
5. NDIA Website – Frequently Asked Questions About Legislation – 7 February 2025.

The following 13 documents were released in full:

1. NDIA Website – Frequently Asked Questions About Legislation – 6 September 2024
2. NDIA Website – Frequently Asked Questions About Legislation – 13 September 2024
3. NDIA Website – Frequently Asked Questions About Legislation – 20 September 2024
4. NDIA Website – Frequently Asked Questions About Legislation – 3 October 2024
5. NDIA Website – Frequently Asked Questions About Legislation – 9 October 2024
6. NDIA Website – Frequently Asked Questions About Legislation – 14 October 2024
7. NDIA Website – Frequently Asked Questions About Legislation – 18 October 2024
8. NDIA Website – Frequently Asked Questions About Legislation – 29 October 2024
9. NDIA Website – Frequently Asked Questions About Legislation – 13 November 2024
10. NDIA Website – Frequently Asked Questions About Legislation – 15 November 2024
11. NDIA Website – Frequently Asked Questions About Legislation – 22 November 2024
12. NDIA Website – Frequently Asked Questions About Legislation – 27 November 2024
13. NDIA Website – Frequently Asked Questions About Legislation – 10 December 2024

Documentation in relation to the assessment, calculation, creation, implementation and review

of Specialist Disability Accommodation (SDA) service bookings

The following documents were located and released in full:

1. Operational Guidelines – Specialist Disability Accommodation – Version 9.0
2. Operational Guidelines – Your Plan – Version 10.0
3. Knowledge Article – Apply the home and living decision in Pace – Version 7.0
4. Guide – Identify home and living arrangements – Version 1.0
5. Knowledge Article – Discuss service agreements – Version 5.0
6. Knowledge Article – Add specialist disability accommodation (SDA) funding
7. Knowledge Article – Understand provider relationships – Version 7.0.

Copies of the Outcomes Questionnaire and Family Questionnaire for:

• young children (before starting school)
• children who have commenced school up to age 14
• young people aged 15-24
• adults aged 25 and over.

The following 7 documents were located and released in full:

1. Family Questions for child participants aged 0-15 V2.0
2. Outcomes Framework - Short Form Questionnaires - Family Questions for participants aged 15 to 24 V2.0
3. Outcomes Framework - Short Form Questionnaires - Family Questions for participants aged 25 and over V2.0
4. Outcomes Framework - Short Form Questionnaires - Participants from 0 to before starting school V3.0.
5. Outcomes Framework - Short Form Questionnaires - Participants from starting school to age 14 V3.0.
6. Outcomes Framework - Short Form Questionnaires - Participants aged 15 to 24 V3.0.
7. Outcomes Framework - Short Form Questionnaires – Participants aged 25 and over V3.0.

The following 6 documents were released in full:

1.Operational Guideline – Supported Independent Living v6.0, dated 24 October 2024
2. Operational Guideline – Specialist Disability Accommodation v7.0, dated 25 July 2022
4. Operational Guideline – Individualised Living Options v9.0, dated 5 January 2023
5. Operational Guideline – Reasonable and Necessary Supports v7.0, dated 22 September 2024
7. Data Report – Specialist Disability Accommodation per State, undated
8. Data Report – Specialist Disability Accommodation per Disability, undated

The following document was released in part with information redacted pursuant to section 47E(d) of the FOI Act:
6. Specialist Disability Accommodation Eligibility Guidance v1.0 – dated 22 April 2024

The following document was refused in full pursuant to section 47E(d) of the FOI Act:
3. HALO Decision Guide – H&L Planning v2.3

8 documents were released in full:
1. Top providers of Employment Related Assessment, Counselling and Advice
2. Top providers of Employment Assistance
3. Top providers of School Leaver Employment Supports (transitional)
4. Top providers of Supports in Employment - Weekday Daytime
5. Top providers of Supports in Employment - Weekday Evening
6. Top providers of Supports in Employment - Saturday
7. Top providers of Supports in Employment – Sunday
8. Top providers of Supports in Employment - Public Holiday.

Documents were created under section 17 of the Freedom of Information Act 1982.

2 documents were located and released as follows:

1. Practice Guide – Younger People in Aged Care (YPIRAC) v15.0, dated 2 May 2019 – part release

2. YPIRAC - Work Practice – Access Sub Process v1.02, dated 18 February 2018 – full release.

Material within 1 document has been redacted pursuant to section 22(1)(a)(ii) and/or 11(C)(1)(a) of the Freedom of Information Act 1982.

One document was created under section 17 of the Freedom of Information Act 1982 and released in full:

Data – Total number of complaints made about NDIA staff (date range 16/10/19 to 7/03/25).

I am requesting access to information under the Freedom of Information Act 1982 in regard to the recent decision to remove music therapy from Capacity Building Supports - Improved Daily Living and Early Childhood Supports. Please provide:

• the written recommendation and accompanying report that provides the basis for the claim made by the National Disability Insurance Agency on 26th November 2024 that: "they [music therapy and art therapy] do not meet the evidentiary standards required to be classified as a ‘therapy’ under the definition of NDIS supports . . . We understand that the evidence base in relation to art and music therapy is continuing to be developed, as it relates to disability-related support."
• the terms of reference for the expert evidence group that provided the recommendation for this decision
• the criteria under which the evidence for music therapy was measured.

The following 3 documents were located and released in full.

1. Report - Evidence Summary: Art and music therapy, dated 26 November 2024
2. NDIS Independent Review of Pricing of Art and Music Therapy Terms of Reference
3. Documents referenced in evidence summary.

Communications between NDIA staff related to the preparation and approval of the research paper titled “Applied behaviour analysis and positive behaviour support”.

Draft copies of the paper which were prepared prior to its final approval.

The following 21 documents were released in part:

1. Email – Subject: RE: RES 246 Scope of ABA, dated 7 July 2022
2. Email – Subject: RES 246 Scope of ABA, dated 7 July 2022
3. Email – Subject: RES 246 ABA and Positive behaviour support, dated 21 July 2022
4. Email – Subject: RE: RES 246 ABA and Positive behaviour support, dated 22 July 2022
5. Email – Subject: Cleared: RES 246 Applied Behaviour Analysis and Positive Behaviour Support, dated 25 July 2022
5.1 Attachment to Document 5 – Research Paper – Applied behaviour analysis and positive behaviour support v1, dated 25 July 2022
6. Email - Subject: FW: Cleared: RES 246 Applied Behaviour Analysis and Positive Behaviour Support, dated 29 July 2022
6.1 Attachment to Document 6 - Research Paper - Applied behaviour analysis and positive behaviour support v1, dated 25 July 2022
7. Email - Subject: FW: Cleared: RES 246 Applied Behaviour Analysis and Positive Behaviour Support, dated 25 August 2022
7.1 Attachment to Document 7 - Research Paper - Applied behaviour analysis and positive behaviour support v1, dated 25 July 2022
8. Email - Subject: FW: Cleared: RES 246 Applied Behaviour Analysis and Positive Behaviour Support, dated 25 August 2022
8.1 Attachment to Document 8 - Research Paper - Applied behaviour analysis and positive behaviour support v1, dated 25 July 2022
9. Email – Subject: RE: Research, dated 31 May 2022
9.1 Attachment to Document 9 – Research Request – Applied Behaviour Analysis, dated 22 July 2019
10. Email – Subject: RE: RES 246 Scope of ABA , dated 7 July 2022
11. Email – Subject: RE: RES 246 ABA and Positive behaviour support, dated 22 July 2022
12. Email – Subject: RES 246 ABA and positive behaviour support.docx, dated 25 July 2022
12.1 Attachment to Document 12 – Research Paper – Applied behaviour analysis and positive behaviour support draft v.01, dated 21 July 2022
13. Email – Subject: For Clearance: RES 246 ABA and positive behaviour support, dated 21 July 2022
13.1 Attachment to Document 13 – Research Paper – Applied behaviour analysis and positive behaviour support draft v.01, dated 21 July 2022
14. Email – Subject: RE: RES 246 ABA and positive behaviour support.docx, dated 25 July 2022.

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

The following 4 documents were located and released in full.

1. Behaviourally based interventions in children with Autism Spectrum Disorders: A systematic review and dose-response meta-analysis (with comments) v2.0 - Date: April 2023
2. Behaviourally based interventions in children with Autism Spectrum Disorders: A systematic review and dose-response meta-analysis v2.0 - Date: May 2023\
3. Behaviourally based interventions in children with Autism Spectrum Disorders: A systematic review and dose-response meta-analysis v2.0 Date: May 2023
4. Behaviourally based interventions in children with Autism Spectrum Disorders: A systematic review and dose-response meta-analysis v2.0 Date: 18 May 2023

The following document was created under section 17 of the Freedom of Information Act 1982 and released in full.

1. Data - Time period: 1 January 2018 to 31 December 2019. Number of participants who had their first NDIS plan after attaining the age of 65 years.

The following 17 documents were located and released as follows:

1. Autism Advisory Group 2023/2024 Work Plan – Released in Full.
2. Autism Advisory Group 2023/2024 Work Plan (draft) – Released in Full.
3. Autism Advisory Group Slide Deck
   28 February 2023 – Released in Part.
4. Chief Executive Meeting Brief
   28 February 2023 - Released in Part.
5. NDIA - Sustainability Autism & children in the NDIS
   09 March 2023 - Released in Full.
6. Autism Advisory Group Slide Deck
   20 April 2023 - Released in Part.
7. Executive Meeting Brief
   20 April 2023 - Released in Part.
8. Autism Advisory Group Slide Deck
   15 June 2023 - Released in Part.
9. Autism CRC Slide Deck
   15 June 2023 – Released in Full.
10. Chief Executive Meeting Brief
    15 June 2023 - Released in Part.
11. Autism Advisory Group Slide Deck
    24 August 2023 - Released in Part.
12. Chief Executive Meeting Brief
    24 August 2023 - Released in Part.
13. Autism Advisory Group Action Items
    August 2023 - Released in Part.
14. Autism Advisory Group Slide Deck
    19 October 2023 - Released in Part.
15. Chief Executive Meeting Brief
    27 October 2023 - Released in Part.
16. Autism Advisory Group Slide Deck
    4 December 2023 - Released in Part.
17. Autism Advisory Group Action Items
    December 2023 - Released in Part.

Material within documents 3, 4, 6, 7, 8, 10 - 17 has been redacted pursuant to section 47E(d) and 47F of the Freedom of Information Act 1982.

The following 15 documents were located, and the following 14 documents were released in full:

1. Knowledge Article - Make an access decision – Post legislation changes v9.0
2. Knowledge Article - Check decision – legislative timeframes v2.0
3. Knowledge Article - Understand early intervention requirements v2.0
4. Knowledge Article - Understand disability requirements v2.0
5. Access Accessor Outcome Form
6. Letter template – Access not met decision v10.0
7. Knowledge Article - Contact to advise outcome of access decision v4.0
8. Knowledge Article - Contact to request further information for access decision v1.0
9. Knowledge Article - Send a manual letter v14.0
10. Template - Access not met decision – Post legislation changes v2.0
11. Letter template – Request for information – General v1.0
12. Knowledge Article - Update a person account v8.0
13. Knowledge Article - Create an enquiry case v9.0
14. Knowledge Article - Impairment categories guide v1.0

The following document was released in part:
Knowledge Article - Complete pre-assessment for an access decision v6.0

Material within this document has been redacted pursuant to section 47F of the Freedom of Information Act 1982.

Documents related to NDIA Complaints Management & FOI Branch for FOI and PIA requests, including:

• FAQ “If you are unsure of what advice the FOI team requires, please refer to the attached FAQ, or contact the FOI decision maker for clarification
• File names and titles of all 2024 Documents: 38 and “13 FOI training videos
• All current SOPS, task cards and guides in pdf/word format * All current decision letter templates
• All current forms and templates used in consulting with other business divisions”.

8 documents created under section 17 of the Freedom of Information Act 1982 and released in full.

1. Direct Payments
   Financial Year 2019-2020.
2. Direct Payments
   Financial Year 2020-2021.
3. Direct Payments
   Financial Year 2021-2022.
4. Direct Payments
   Financial Year 2022-2023.
5. Direct Payments
   Financial Year 2023-2024.
6. Indirect Payments
   Financial Year 2021-2022.
7. Indirect Payments
   Financial Year 2022-2023.
8. Indirect Payments
   Financial Year 2023-2024.

Current funding and reasonable and necessary Standard operating procedures (SOPs) or practice guides that related to:

1. Determining funded supports ratio for a participant's direct supports e.g. 1:1, 2:1, 1:3

2. Determining a participant's eligibility for Supported Independent Living

The following 3 documents were released in full.
1. Knowledge Article - Check criteria for a replacement support application – Version 1.0

2. Knowledge Article - Create and action a request for a replacement support – Version 1.0

3. Knowledge Article - Make fund management decision – Version 12.0

The following document was released in full:

1. Standard Operating Procedure – Compensation Reduction Amount (CRA) – Nil CRA v2 dated 4 October 2021

The following 2 documents were located and the following document was released in full:

• Enquiries, Complaints and Feedback Policy Overview

The following document was released in part:

• Complaints Resolution and Oversight Template Guide V11.3

Material within this document has been redacted pursuant to sections 47E(d) and 47F of the Freedom of Information Act 1982.

The following 2 documents were located and released in full:

• NDIS Complaints and Feedback Framework
• Complaints Quality Framework and Checklist

The following 3 documents were located and the following 2 documents were released in full:

• SOP Record, View and Update a Complaint v7.1
• NDIS Enquiries, Feedback and Complaints Policy

The following document was released in part:

• SOP Resolving Complaints v10

Material within this document has been redacted pursuant to sections 47E(d) and 47F of the Freedom of Information Act 1982.

Posts and Comments of two (2) internal Yammer groups used by NDIS staff:

• Autism Spectrum Disorders
• Understanding the Autism Spectrum by Dr Bennett, PHD"

The following 2 documents were released in part:

1. Yammer Group – Autism Spectrum Disorder – dated December 2024
2. Yammer Group – Understanding the Autism Spectrum by Dr Bennett PhD – dated 23 December 2024.

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) and 47F of the FOI Act.

Of 24 documents, 5 were released in full, 13 were released in part, and 6 had access refused:

1. Knowledge Article – Create a technical advice case, dated 26 September 2024 - partial access. Exemption claimed: s47E(d) – certain operations of agencies.

2. Knowledge Article – complete the risk matrix for a technical advice case, dated 27 September 2023 - full release.

3. Knowledge Article – Review and action returned technical advice case, dated 25 September 2023 - full release.

4. TAPIB Home Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies s47F – personal privacy.

5. TAPIB Assistive Technology Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies s47F – personal privacy.

6. Core, Capacity building and Mainstream Interface Supports Intranet Page – partial access. Exemption claimed: s47E(d) - certain operations of agencies s47F – personal privacy.

7. Disability Related Health Supports Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies.

8. Home Modifications Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies s47F – personal privacy.

9. Requesting Advice Intranet Page - partial access. Exemption claimed: s47E(d) – certain operations of agencies.

10. Requesting Replacement Supports Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies.

11. TAPIB Advisors Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies s47F – personal privacy.

12. TAPIB Digest – Published Advice Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies s47F – personal privacy.

13. Technical Advice & Practice Improvement Branch Services Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies.

14. Vehicle Modifications Intranet Page - partial access. Exemption claimed: s47E(d) – certain operations of agencies s47F – personal privacy.

15. Site Contents Intranet Page - partial access. Exemption claimed: s47F – personal privacy.

16. Mandatory Advice Requests Confluence Page - access refused. Exemption claimed: s47E(d) – certain operations of agencies.

17. TAPIB Digest Confluence Page - access refused. Exemption claimed: s47E(d) – certain operations of agencies.

18. S34 (streamlined) – TAPIB Technical Advice Template - full access.

19. S34 (With Detail) – TAPIB Technical Advice Template - full access.

20. S24 & S34 – TAPIB Technical Advice Template - full access.

21. TAB Assistive Technology Checklist - access refused. Exemption claimed: s47E(d) – certain operations of agencies.

22. TAB Behaviour Support and Restrictive Practice Checklist (no longer published) - access refused. Exemption claimed: s47E(d) – certain operations of agencies.

23. TAB Home Modifications Checklist - access refused. Exemption claimed: s47E(d) – certain operations of agencies.

24. TAB Vehicle Modifications Checklist - access refused. Exemption claimed: s47E(d) – certain operations of agencies.

Material has been redacted pursuant to section 47E(d) and 47F of the Freedom of Information Act 1982.

Of 3 documents, 2 were released in full and 1 was released in part:
1. Our Guideline – Reasonable and necessary supports – full release.

2. Creating your plan – full release.

3. Knowledge article - Understand and update the plan conversation support tool – s47E(d) – certain operations of agencies.

1. Article “Understand functional capacity assessments”.
2. Article “Create a new functional capacity assessment case”.
3. An un-redacted copy of “SGP KP Publishing – Record assessment - WHODAS” that was previously released in FOI 24/25-0230.
4. All other internal articles, guidance, and standard operating procedures about functional capacity assessments (both general and about specific assessment tools).
5. The “WHODAS2 Training Presentation” document.
6. All training materials provided or available to staff about functional capacity assessments (both general and about specific assessment tools).

The following 26 documents were released in full:

1. Knowledge Article (KA) - Understand functional capacity assessments - dated July 2023
2. KA - Create a new functional capacity assessment case - dated December 2023
3. KA - Record Assessment WHODAS -dated October 2023
4. KA - Record Assessment - PEDI-CAT - dated 18 December 2023
5. KA - Record a communication function classification score - dated July 2023
6. KA - Record information - Disease steps assessment - dated July 2023
7. KA - Record Information - Expanded disability status scale - dated July 2023
8. KA - Record information - functional impact of hearing loss - dated July 2023
9. KA - Record information - functional impact of vision loss - date: July 2023
10. KA - Record information - gross motor functional classification scale - dated July 2023
11. KA - Record information - level of lesion assessment - dated July 2023
12. KA - Record information - Life Skills Profile (LSP-16) - dated July 2023
13. KA - Record information - manual ability classification system - dated July 2023
14. KA - Record information - Modified Rankin Scale - dated July 2023
15. KA - Record information - the Care and Needs Scale - dated: July 2023
16. KA - Record Information - Record Information - Vineland Adaptive Behaviour Scales - dated July 2023
17. KA - Record information from the DSM5 – Autism - dated July 2023
18. KA - Record information from the DSM5 - intellectual Disability - dated July 2023
19. KA - How to apply for the NDIS in PACE - dated 27 May 2023
20. KA - Action a plan approval case when access is granted without pre-access information gathering - dated 12 August 2024
21. Standard Operating Procedure - Complete the Update the Severity Tools task v3 - dated July 2023
22. Practice Guide - Identifying Housing Solutions v22 - dated 28 April 2021
23. Practice Guide - Safeguarding the participant's interests v8 - dated 14 January 2021
24. WHODAS 2.0 - dated 18 March 2020
35. eLearning Module - CI Connect – Severity Tools - dated 2021 – Current as of January 2025
36. eLearning Module - CI Connect – Severity Tools: Team Facilitation Discussion Questions - dated 2021 – Current as of January 2025.

Documents 35 and 36 were created pursuant to section 17 of the Freedom of Information Act 1982.

The following 10 documents were released in part:

25. Frontline Essential: Making Connections, Applying and Access v3 - dated 4 March 2024
26. Frontline Essential: Making Connections, Applying and Access – Program Guide v2.3 - dated 29 October 2024
27. Making Connections, Applying and Access – Learner Workbook: Answer Guide v2.3 - dated 29 October 2024
28. Check-ins Program Guide Transition v2.2 - dated 5 September 2024
29. Frontline Essentials: Check-ins v2.2 - dated 5 September 2024
30. Changes to your Plan – Program v2.2 – dated 6 September 2024
31. Frontline Essentials: Changes to you plan v2.2 - dated 6 September 2024
32. Overview _ Early Childhood Approach – Facilitator Guide v2 - dated 1 March 2024
33. Overview _ Early Childhood Approach v2 - dated 1 March 2024
34. Overview – Early Childhood Approach – Learner Workbook v2 - dated 1 March 2024.

Material within these documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

The following 2 documents were located and released in full:

1. NDIA Organisational structure and position occupancy effective 18 November 2024

2. Division role summary.

The following 6 documents were released in part:
1. Caller Requests to Record Phone Call Phone Enquiry

2. Amazon Connect Telephony Responses

3. Amazon Connect Team Leader Guidance

4. Amazon Connect Telephony Service Officer Guidance

5. Call Handling Basics

6. NCC Service Officer Guidance.

Material within these documents have been redacted pursuant to section 47E(d) of the Freedom of Information Act 1982.

The following 18 documents were released in part:
1. Research Paper - Antley-Bixler Syndrome & Persistent Depressive Disorder, dated 1 October 2020

2. Research Paper - Congestive Heart Failure Treatment Options, dated 2 October 2020

3. Research Paper - Arthogryposis Multiplex Congenita, dated 12 November 2020

4. Research Paper - Treatment of Somatic Symptom Disorder, dated 1 March 2021

5. Research Paper - Correlation between weight loss and pain, dated 22 July 2021

6. Research Paper - Therapy Programs for Lupus, dated 30 July 2021

7. Research Paper - New daily persistent headache v1.0, dated 23 June 2022

8. Research Paper - Corticobasal syndrome, dated 6 July 2022

9. Research Paper - Dementia supports, dated 1 September 2020

10. Research Paper - Paediatric Autoimmune Neuropsychiatric Disorders Associated with Streptococcal infections 2020 0120, dated 15 September 2020

11. Research Paper - Russell Silver Syndrome 2020 0119, dated 7 September 2020

12. Research Paper - AAT Persistent Postural Perception Dizziness 2020 0118, dated 7 September 2020

13. Research Paper - ACC Lyme Disease 2020 0095, dated 24 June 2020

14. Research Paper - AT Down syndrome CPAP Sleep Apnoea 2019 0049 ADO283, dated 11 October 2019

15. Research Paper - HWB Efficacy of an Eating Disorder Exercise Program Development by an Exercise Physiologist 2020 0066, dated 23 January 2020

16. Research Paper - HWB Research - Cystic Fibrosis in Children 2020 0065, dated 3 February 2020

17. Research Paper - Syndromic Obesity Final, dated 1 December 2019

18. Research Paper - Duchenne Muscular Dystrophy, dated 31 October 2019.

Material within these documents have been redacted pursuant to section 22(1)(a)(ii) and section 47F of the Freedom of Information Act 1982.

The following 3 documents were released in full:

1. AAT Case Management Guide: Supportable Impairments

2. Case Management Guide: Supportable Impairments

3. Case Management Guide - Model Litigant Obligations.

1 document sourced from previous disclosure log release:

• Case Management Guide: Access for Chronic Health Conditions.

The following 5 documents were released in full:
1. Our Guideline - Short Term Accommodation or Respite V2, dated 24 June 2022

2. Record Carers Information, dated October 2023

3. Knowledge Article - Understand and Check Plan Comments V2, dated 30 September 2024

4. Carers Disability Snapshot V3

5. Guide - How to support children and young people to remain in their family home, dated 12 August 2024.

The following document was released in Full
6. Section 17 Document
. Document created under section 17 of the Freedom of Information Act 1982.

The following document was released in full:
S17 Document – AAT Law Firm Data.

Document created under section 17 of the Freedom of Information Act 1982.

The following document was located and released in full:

1. Access and Eligibility Reassessment (ER) Practice Guide V2.0

The following document was located and released in part with material redacted pursuant to section 47E(d) of the FOI Act:

2. Access and Eligibility Reassessment (ER) Practice Guide – NDIS Amendment Act 2024.

The following 10 documents were located and released in part:

Research paper: Manual therapy to address neuromusculoskeletal function

Research request: NAPA therapy

Research paper: Osteopathy

Research request: Delivery of Speech Pathology Support via Telehealth

Research Paper: Lokomat Therapy and robot assisted gait training

Research request: Availability of hydrotherapy, swimming pool, outside exercise programs and social engagement activities

Research request: Computer and Fitness Price Comparison

Research request: Epilepsy and Seizure Monitoring Systems

Focussed Response: Guide Dogs for Vision Impaired Adolescents

Research Request: Accreditation of Assistance Animals.

Material within these documents has been redacted pursuant to sections 22(1)(a)(ii), 47E(d) and 47F of the Freedom of Information Act 1982.

The following document was released in full:

1. PowerPoint: Section 24(1)(c) – dated 15 December 2023.

The following 8 documents were released in part with irrelevant material redacted pursuant to section 22(1)(a)(ii) of the FOI Act:

1. PowerPoint: Review of the Act, Our Guidelines and NDIS Supports – 6 November 2024

2. PowerPoint: The Participant Journey and Eligibility Reassessment – 4 November 2024

3, PowerPoint: Overview of ED Decision Making – 5 November 2024

4. PowerPoint: ER Evidence of Disability – 5 November 2024

5. PowerPoint: Functional Call Handling – 5 November 2024

6. Document: Learner Worksheet – Introduction to Complex Decision Making – 9 January 2024

7. Document: Answer Gide – Introduction to Complex Decision Making – 9 January 2024

8. PowerPoint: Overview of Access Decision Making – 7 November 2024.

The following document was released in part with irrelevant material redacted pursuant to section 22(1)(a)(ii) and Personal Information redacted under 47F of the FOI Act:

1. PowerPoint: Introduction to Complex Decision Making – 9 January 2024.

3 documents were refused in full pursuant to section 47F of the FOI Act.

The following 19 documents were located and released as follows:

1. Knowledge Article - Add a new primary disability – Version 4, dated 22/08/2024 (full release)

2. Knowledge Article - Understand disability requirements – Version 2.0, dated 29/08/2024 (full release)

3. Knowledge Article - Request a participant disability change - v3.0, dated 22/08/2024 (full release)

4. Knowledge Article - What evidence of disability is required – Version 5.0, dated 25/09/2024 (full release)

5. Knowledge Article - Check eligibility - DIS - disability caused by an impairment – Version 4.0, dated 23/09/2024 (full release)

6. Knowledge Article - Record information - Expanded Disability Status Scale – Version 2.0, dated 8/06/2023 (full release)

7. Knowledge Article - Check eligibility - List A condition – Version 3.0, dated 29/08/2024 (full release)

8.Knowledge Article - Check eligibility - List B condition – Version 2.0, dated 29/08/2024 (full release)

9. Knowledge Article - Check eligibility - List D condition – Version 3.0, dated 29/08/2024 (full release)

10. Knowledge Article - Check eligibility - DIS - likely permanence – Version 5.0, dated 23/09/2024 (full release)

11. Knowledge Article - Impairment categories guide – Version 1.0, dated 10/10/2024 (full release)

12. Standard Operating Procedure - Add or change disability – Version 6.0, dated 7/07/2021 (full release)

13. Operating Guidelines - Applying to the NDIS – Version 9.0, dated 7/10/2024 (full release)

14. Applicant - record disability conditions and impairments – Version 6.0, dated 26/09/2024 (full release)

15. Check eligibility - DIS - NDIS supports for life – Version 3.0, dated 29/08/2024 (full release)

16. Knowledge Article - Complete form in the access request case – Version 9.0, dated 25/09/2025 (full release)

17. Knowledge Article - Create a person acco\unt – Version 11.0, dated 22/08/2024 (full release)

18. Knowledge Article - Add and link evidence to a case – Version 4.0, dated 8/03/2024 (full release)

19. Knowledge Article - Complete a desktop review before a check-in – Version 8.0, dated 24/10/2024 (partial release).

Material within document 12 and 14 has been redacted pursuant to section 47E(d) of the Freedom of Information Act 1982.

The following 2 documents were released in full:

Guide to Reasonable and Necessary (R&N) Decisions v2 – dated 2 July 2022

Response to Blind Citizens Australia – undated.

Material within one document has been redacted pursuant to section 47C of the Freedom of Information Act 1982.

The following document was released in full:

Section 17 Document created with NDIA data totalling the number of access requests and decisions between the relevant quarters of 2023-2024.

Document created under section 17 of the Freedom of Information Act 1982.

• NDIS policy documents related to eligibility and access requests - date range 23/07/2021 to 24/08/2024.
• NDIS policy documents regarding the Attribution /Policy.
• Policies regarding the approval of secondary / additional disabilities for a NDIS participant.
• NDIA policies / practice guides on EDS, POTS and Autism.

The following 14 documents were located and released as follows:

1. Operational Guidelines – Applying to the NDIS, dated 2 May 2022 (full access) 2. Operational Guidelines – Applying to the NDIS, dated 8 June 2022 (full access) 3. Operational Guidelines – Applying to the NDIS, dated 26 June 2023 (full access) 4. Operational Guidelines – Applying to the NDIS, dated 19 September 2023 (full access) 5. Operational Guidelines – Applying to the NDIS, dated 28 September 2023 (full access) 6. Operational Guidelines – Applying to the NDIS, dated 22 December 2023 (full access) 7. Operational Guidelines – Applying to the NDIS, dated 1 February 2024 (full access) 8. Operational Guidelines – Reasonable and Necessary Supports, dated 28 June 2022 (full access) 9. Operational Guidelines – Creating your Plan v4.0, dated 26 June 2022 (full access) 10. Policy Statement – Attribution v1.0, dated 1 October 2019 (full access) 11. Autism Guidance, undated (full access) 12. Ehlers Danlos Syndrome, undated (partial access) 13. List A - Guidance, undated (full access) 14.TAB Advice Request, undated (partial access).

Material within document 12 and 14 has been redacted pursuant to section 47E(d) of the Freedom of Information Act 1982.

97 documents were located and released as follows:
Partial Release.

Material within the documents have been redacted pursuant to section 22(1)(a)(ii) and/or 47(F) of the Freedom of Information Act 1982.

The following document was released in full:

1. S17 Document – Data - First NDIS plan aged 68+

Document created under section 17 of the Freedom of Information Act 1982.

The following document was released in full:

1. S17 Document – Provider Financial Information

Document created under section 17 of the Freedom of Information Act 1982.

1. The number of AAT matters where the NDIA has engaged Dr Sandbank (regardless of whether these matters reached the stage of a hearing or not).
2. The total amount of payments made by the NDIA to Dr Sandbank for all her services for these matters.
3. The number of AAT matters where the NDIA has engaged Dr Maclean (regardless of whether these matters reached the stage of a hearing or not).
4. The total amount of payments made by the NDIA to Dr Maclean for all his services for these matters.
5. The number of AAT matters where the NDIA has engaged Dr Pincus (regardless of whether these matters reached the stage of a hearing or not).
6. The total amount of payments made by the NDIA to Dr Pincus for all his services for these matters.
7. The number of AAT matters where the NDIA has engaged Dr McDowell (regardless of whether these matters reached the stage of a hearing or not).
8. The total amount of payments made by the NDIA to Dr McDowell for all his services for these matters.”

The following document was released in full:

1. S17 Document – Legal Costs in relation to the Administrative Appeals Tribunal

Document created under section 17 of the Freedom of Information Act 1982.

Any documents, calculations or other material that defines how the NDIA considers and deals with a FOI request where the Resource impact of processing request would be substantial and unreasonable and a practical refusal reason may exist.

Any documents or training material given to employees who work in the NDIA around releasing information under APP12 of the Privacy Act (1988) and/or the Freedom of Information Act, including but not limited to:

• any internal policy or procedures or guidelines held by the agency
• any training packages delivered to employees
• Any templates used to respond to applicants making applications under either the FOI Act or Privacy Act.

The following 31 documents were released in full.

1. Notice of Decision – Refused s47F personal privacy
2. Notice of Decision – with Third party consultation
3. Notice of Decision – all exemptions (deemed)
4. Notice of Decision – all exemptions (in time)
5. Notice of Decision – Refused 24A no documents
6. Notice of Decision – Refused via consultation
7. PIA Delegate Review Template
8. PIA Delegate Review Complete Template
9. PIA Release of Information Template
10. PIA Request for Information – Proof of Identity Template
11. PIA Request for Information – Consent Template
12. PIA Communication – Matter Closed Template
13. PIA Participant Search/Confirmation Template
14. FOI Request Acknowledgment Template
15. FOI Your request for information – Revised scope Template
16. FOI Your request for information – Extension of time Template
17. FOI Third party no consent Email Template
18. FOI Third party consent Email Template
19. FOI Request for FOI Document Searches and Advice Template
20. FOI Call Transcript Request Template
21. FOI Notification of Third Party Consultation Template
22. FOI Your request for information – Revision/Clarification of scope
23. FOI AO Assessment Template
24. FOI DM Assessment Template
25. FOI For Decision Email Template
26. FOI Decision Made Email Template
27. FOI Notification of Decision – Full/Partial Release Template
28. FOI Notification of Decision – Refused Access Template
29. FOI Request consultation process Template
30. FOI Communication Template
31. FOI Notification of Decision Template.

The following document was released in full:

1. S17 - “Top 1500 Direct Payments to Providers in Financial Year 2023-2024” and “Top 1500 Indirect Payments to Providers in Financial Year 2023-2024”.

Document created under section 17 of the Freedom of Information Act 1982.

Documents named in the “Understand functional capacity assessments” article document:

1. “Record information – life skills profile (LSP - 16)”
2. “Record assessment – PEDI-CAT”.
3. “Record Information – Level of Lesion”
4. “Record information – The care and needs scale
5. “Record information – Vineland”
6. “Record information from the DSM5 – Autism”
7. “Record information from the DSM5 – intellectual disability”
8. “Record information – Manual Ability Classification System”
9. “Record a communication function classification score”
10. “Record information – Expanded Disability Status Scale”.

The following 9 documents were released in full:

1. Knowledge Article - Record information - Life Skills Profile
2. . Knowledge Article - Record information - Level of lesion assessment
3. Knowledge Article - Record information - The Care and Needs Scale
4. Knowledge Article - Record information - Vineland Adaptive Behaviour Scales
5. Knowledge Article - Record information from the DSM5 - Autism
6. Knowledge Article - Record information from the DSM5 - Intellectual Disability
7. Knowledge Article - Record information - Manual ability classification system
8. Knowledge Article - Record a communication function classification score
9. Knowledge Article - Record information - Expanded Disability Status Scale.

The following document was released in part:

1. Knowledge Article - Record Assessment - PEDI-CAT.

The following 2 documents were released in full:

1. Operational Guideline - Applying to the NDIS – dated 14 October 2024

2. Document - Reputable Websites for Research - undated.

The following 2 documents were released in part:

1. Knowledge Article - Glossary of key terms used in palliative care system - undated

2. Document - TAB Advice Request - undated.

Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.

List of TAPIB Digest Documents – October 2024.

Material within this document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.

“… all TAB research that includes mentions of:

Post Traumatic Stress Disorder
Agoraphobia
Delayed Sleep Phase Disorder
Efficacy of equine therapy
Determining personal care hours for a range of tasks
Computer based interactive cognitive training
MMORPGs

Out of warranty AT replacement…”

The following 11 documents were released in part:

1. Research Request – Magnetic EEG/EKG Guided-Resonance Therapy (MeRT)
2. Research Request - Early intervention for agoraphobia, anxiety or schizoaffective disorder
3. Research Paper - Delayed Sleep Phase Disorder
4. Research Paper - Accreditation of Assistance Animals (aka Accreditation of assistance animals trainers)
5. Research Paper - Ageing and disability (aka Aging with disability)
6. Research Paper - Functional neurological seizure disorder (aka Functional seizures)
7. Research Request - Avoidant Restrictive Food Intake Disorder (ARFID) (aka Feeding program for Avoidant Restrictive Food Intake disorder)
8. Research Paper - Arrowsmith Program
9. Research Paper - Virtual Reality as a support tool
10. Research Paper - MMORPGs and online social participation (aka MMORPGs)
11. Research – Out of warranty AT replacement.

Material within these documents were redacted pursuant to section 47F of the Freedom of Information Act 1982.

The following 2 documents were released in full:

1. Supports that are NDIS Supports – dated 1 October 2024
2. Supports that are NDIS Supports – dated 3 October 2024.

The following document was released in full:

1. S17 Document – SA2 level Data

Document created under section 17 of the Freedom of Information Act 1982.

• Costs and expenditures the NDIA have spent on AAT hearings from January to June 2024.
• the costs charged by Mills Oakley lawyers
• any KPI targets involved in AAT cases.

The following document was released in full:

1. Mills Oakley Costs – 1 January 2024 to 9 June 2024.

Document created under section 17 of the Freedom of Information Act 1982.

The following 2 documents were released in part:

1. AAT Hearing Costs Reconciliation – 1 January 2024 to 9 June 2024
2. Dispute Resolution Improvement Strategy – dated 30 June 2024.

Material within these documents were redacted pursuant to section 22 of the Freedom of Information Act 1982.

• Improving upper limb function after spinal cord injury
• Exercise and physiotherapy for progressive conditions
• Arm cycle ergometer for spinal cord injury
• Exercise physiology and brain injury
• Functional Electrostimulation Therapy for Spinal Cord Injury
• Efficacy of chiropractic treatment
• Restless legs syndrome and multiple sclerosis
• Guillain-Barre syndrome diagnosis in children
• Guillain Barre Syndrome
• Length of High Intensity Intervention for ABI, SCI and Amputees
• Massage Therapy for Multiple Sclerosis
• List of rapidly progressing conditions
• Treatment of Chronic Migraine
• Medical Definitions
• Rehabilitation Training Machines

• Improving upper limb function after spinal cord injury (also titled RES 344 Therapy for chronic incomplete cervical spinal cord injury)
• Exercise and physiotherapy for progressive conditions (also titled RES 340 Physiotherapy and exercise for progressive neurological conditions)
• Arm cycle ergometer for spinal cord injury (also titled RES 320 Arm cycle ergometer for spinal cord injury)
• Exercise physiology and brain injury (also titled RES 318 Exercise physiology and stroke)
• Functional Electrostimulation Therapy for Spinal Cord Injury (also titled RES 293 Functional Electrostimulation Therapy after Spinal Cord Injury)
• Efficacy of chiropractic treatment (also titled RES 264 Efficacy of chiropractic treatment)
• Restless legs syndrome and multiple sclerosis
  (also titled RES 256 Restless leg syndrome associated with Multiple Sclerosis, schizophrenia and antipsychotic medication)
• Guillain-Barre syndrome diagnosis in children
  (also titled RES 244 Guillain-Barre syndrome diagnosis in children)
• Guillain Barre Syndrome (also titled RES 212 Research – Guillain Barre Syndrome)
• Length of High Intensity Intervention for ABI, SCI and Amputees
• Massage Therapy for Multiple Sclerosis (also titled RES 191 Research – Massage Therapy as an Intervention for Multiple Sclerosis)
• List of rapidly progressing conditions
• Treatment of Chronic Migraine (also titled RES 175 Treatment of Chronic Migraine)

The following document was released in full:

1. National Quarterly Performance Dashboard - dated 31 March 2024.

Number of participants who had their first NDIS plan after attaining the age of 65 years, and whose data appeared on the spreadsheets provided to the NDIA by the States and Territories during the transition period of States and Territory to the NDIA for the following grouping:

• 65 years of age to under 66 years of age
• 66 years of age to under 68 years of age
• +68 years of age.

The following document was released in full:

1. Data Spreadsheet – NDIS Access.

Document created under section 17 of the Freedom of Information Act 1982.

The following data relevant to Functional Neurological Disorders for past the 12-month period starting from 30 June 2023:

1a: The number of participants (unidentifiable) presently accessing the scheme who have a primary or secondary diagnosis of Functional Neurological Disorder (FND)

1b: notation of which participants entered the scheme with FND

2a: The average level of overall plan funding for FND participants (per year)

2b: The average level of "improved daily living" funded for FND participants

2c: What specific capacity building supports are most commonly funded

2d: How many participants access SIL funding3: operational guidelines related to neurological disorders (Current and previous).

The following 2 documents were released in full:

1. Applying to the NDIS
2. Applying to the NDIS – Superseded guidance

The following document was released in full:

1. S17 Document - Data relevant to Functional Neurological Disorders for past the 12-month period starting from 30 June 2023.

Document created under section 17 of the Freedom of Information Act 1982.

Internal documents for the following links:

1. Practice Guide – Review of Decisions

2. Standard Operating Procedure – Complete a Verbal Access Request (VAR)

3. Standard Operating Procedure – Attach evidence – Validate access request

4. Article “Review the escalation and prioritisation matrix”

5. Article “Create a participant plan change request where the legislative type isn't specified”.

The following 3 documents were released in full:

1. Practice Guide – Review of Decisions
2. Knowledge Article – Review the escalation and prioritisation matrix
3. Knowledge Article – Create a participant plan change request where the legislative type isn’t specified.

The following 2 documents were released in part:

1. Standard Operating Procedure – Complete a Verbal Access Request
2. Standard Operating Procedure – Attach evidence – validate access request.

Material within this document has been redacted pursuant to section 47F of the Freedom of Information Act 1982.

The following 9 documents were located and released in full:

1. AAT Case Management Guide: Access for Chronic Health Conditions

2. AAT Case Management Guide: Capacity Building Supports

3. Case Management Guide: Capacity Building

4. ART Case Management Guide: Assistive Technology (AT) – Low Cost Consumables

5. Case Management Guide: Assistive Technology (AT) – Low-Cost Consumables

6. ART Case Management Guide: Disability Related Health Supports

7. Case Management Guide: Disability Related Health Supports

8. ART Case Management Guide: Access to the NDIS

9. Case Management Guide: Access to the NDIS.

The following 2 documents were released in full:

1. Published NDIS supports list ‘Supports that are NDIS Supports’ - dated 1 October 2024
2. Published NDIS supports list ‘Supports that are NDIS Supports’ – dated 3 October 2024.

The following 26 documents were located and released in full:

Knowledge Article - Log an activity or internal note

Knowledge Article – When to refer the participant for an eligibility reassessment

Knowledge Article – What evidence of disability is required

Knowledge Article - Understand disability requirements

Knowledge Article - Check treating professional details

Knowledge Article - Check eligibility – age and residence requirements

Knowledge Article - Check eligibility - DIS – disability caused by an impairment

Knowledge Article - Check eligibility – DIS – likely permanence

Knowledge Article - Check eligibility – DIS – NDIS supports for life

Knowledge Article - Check eligibility – DIS – significant functional impact

Knowledge Article - Check eligibility – DIS – social and economic impact
;
Knowledge Article - Check eligibility - EI – Developmental delay

Knowledge Article - Check eligibility - EI - hearing loss 0-25 years of age

Knowledge Article - Check eligibility – EI – Impairment is likely permanent

Knowledge Article - Check eligibility – EI – likely to improve or reduce deterioration of functional capacity or strengthen informal supports

Knowledge Article - Check eligibility – EI – likely to reduce future support needs;

Knowledge Article - Check eligibility - EI - Supports will be NDIS supports

Knowledge Article - Check eligibility - List A condition

Knowledge Article - Check eligibility - List B condition

Knowledge Article - Check eligibility - List D condition

Knowledge Article - Check eligibility – Terminal illness

Knowledge Article - Understand early intervention requirements

Knowledge Article - Finalise eligibility reassessment decision

Knowledge Article - Understand procedural fairness and eligibility reassessment requirements

Knowledge Article - Make an access decision – post legislation changes

Knowledge Article - Make an access decision – prelegislation changes.

“all information held by the NDIA containing:

1. Information sought by Minister Shorten or his office from the NDIA about plan or funding top up payments, which include the word "automatic":
2. Information provided by the NDIA to Minster Shorten or his office about plan or funding top up payments, which include the word "automatic".

The following document was located and released in part:

Email correspondence – NDIS Saving breakdown.

Material with this document has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

Documents detailing the number of times in the past 4 years that NDIS registered providers have been required to provide information about individuals not receiving NDIS funded services, as well as documents on how the NDIA verifies media reports and handles misleading or malicious reports.

Additionally, documents on the release of information to media organisations, the number of providers required to provide information under specific sections of the NDIS Act since January 2020, and the NDIA's policy and process for handling complaints against NDIS providers.

The following 3 documents were released in part:

1. List of FOIs Requested by Media as of 16 September 2024
2. SOP – Referring provider Complaints to the NDIS Quality and Safeguards Commission dated March 2024
3. Complaint Handling and Reportable Incidents Arrangements Operational Protocol dated 23 June 2023.

Material within the documents has been redacted pursuant to section 22(1)(a)(i) and (ii) of the FOI Act.

The following 25 documents were located and released in full:

Delegate Review Template

Delegate Review Complete - For Release Template

Release of Information Template

Proof of Identity Template

No Consent Template

Communication – Matter Closed

Participant Search Template

FOI - Acknowledgement Email Template

FOI - Revised scope Template

FOI - Request for Extension of Time Template

FOI -Third Party Personal Information Template

FOI - Third Party Personally Privacy Template

FOI - Search Consultation Template

FOI - Call Transcript Template

FOI - Third Party Business Information Template

FOI - Revision/Clarification of scope Template

FOI - Action Officer to Delegate Template

FOI - Delegate to Action Officer Assessment Template

FOI - Decision Package for Review Template

FOI - Decision Made Template

FOI - Notification of Decision version 1 Template

FOI - Notification of Decision – Refusal of Access (section 24A)

FOI - Notification of Decision – Practical Refusal (section 23 (1))

FOI - Communication Email Template

FOI - Notification of Decision email Template.

The following 2 documents were released in part with irrelevant material removed under s22 of the FOI Act:

1. Research paper: Applied behaviour analysis and positive behaviour support dated 21 July 2022 (partial release)

2. Literature Review: Reducing Applied Behaviour Analysis over time dated 3 January 2024 (partial release).

The following document was released in full.

S17 Document – summary table – Horse Riding Supplier - total number of invoices and total payments for the period 1 January 2023 - 31 December 2023.

The following 17 documents were released in full or in part:

Multiple Chemical Sensitivity dated 21 December 2023 (partial release)

Research Request – Multiple Chemical Sensitivity and the Impact of Chlorine on Testosterone Production dated 31 August 2020 (partial release)

DRAFT – Research – DRHS dated 25 October 2019:
- Health Conditions with a Thermoregulation or Temperature Sensitivity Factor
- Link to Air Conditioning/Heating Supports (partial release)

Research Request – Central Sensitivity Syndromes and Functional Neurological Disorder undated (partial release)

Appendix C – Report on Complex Regional Pain Syndrome (partial release)

Appendix D – Report on Chronic Fatigue Syndrome (partial release)

Appendix E – Report on Fibromyalgia (partial release)

Research – Therapy Best Practice (partial release)

Research – Ehlers Danlos Syndrome (partial release)

Research Request – Postural Orthostatic Tachycardia Syndrome (partial release)

Research – Orthostatic Hypotension Causing Syncope and Hemiplegic Migraines (partial release)

Myalgic Encephalomyelitis / Chronic Fatigue Syndrome (partial access)

Thermoregulation and Air Conditioning (partial release)

Long COVID-19 (partial release)

Applying to the NDIS (full release)

Make an Access Decision – Post Legislation Changes (full release)

Impairment Categories (full release).

The following 12 documents were released as follows:

1. Personal and Environmental Circumstance (PEC) Questions and responses for all age groups dated 2 September 2024 (released in full)

2. PEC Questions and Guidance for children younger than 7 v3 undated (released in full)

3. Printable off-system PEC Children (7-14 years) v1 undated (released in full)

4. Early Childhood Overview PEC Questions – Archived dated 9 October 2023 (released in full)

5. Early Childhood – How to Complete the PEC Questions – Archived dated 9 October 2023 (partially released)

6. EC – PEC – Capacity Building – How to complete Early Childhood Supports Questions dated 9 October 2023 (partially released)

7. Record Housing Information v5 dated 16 June 2023 (released in full)

8. Record Information – Daily Supports v4 dated 21 June 2023 (released in full)

9. Record Carers Information v3 dated 21 June 2023 (released in full)

10. Record Information for Capacity Building v6 dated 14 December 2023 (released in full)

11. Record Employment and Training Information v4 dated 23 November 2023 (released in full)

12. Understand Functional Capacity Assessments v4 dated 16 June 2023 (released in full).

NDIA's total expenditure in the 2023-2024 financial year incurred through responding to applications before the Administrative Appeals Tribunal (AAT).

The number of AAT matters in which the NDIS was the Respondent that were closed during the 2023-2024 financial year, broken down to indicate the relevant number of the matters closed by withdrawal of the application or dismissed by the AAT, resolved by agreement, or resolved through hearing.

The following document was released in full:

S17 Document created with the NDIA’s total expenditure in the 2023-2024 financial year incurred through responding to applications before the Administrative Appeals Tribunal (AAT) and the number of AAT matters in which the NDIS were the respondent that were closed during the 2023-2024 financial year.

Document created under section 17 of the Freedom of Information Act 1982.

1. A complete list of all "AAT Case Management Guide" documents held by the NDIA. Please include the follow details for each item:
- Document title.
- File name.
- Date published/created.
- Version number.
- Whether it is "APPROVED" or "DRAFT".

2. An un-redacted version of FOI 23/24-0201 DOCUMENT 3 (document reads: "Attachment B: AAT Case Management Guides Topic List")

The following 2 documents were released in full:

1. List of AAT Case Management Guides

2. AAT Case Management Guides Topic List.

All emails (and any attached documents) that contain information about or reference to a "Nothing before February 2024 campaign" or "Nothing before 2024 campaign—

Sent by or on behalf of:
• The NDIA CEO; or;
• Any of the NDIA Deputy CEOs.

And sent to:
• The majority of NDIA employees; or
• All of the employees in any one NDIA division or branch.

The time frame for this request is from 1 January 2023 to the date of this application (24 July 2024).

The following 4 documents were released in part:

1. Email dated 29 April 2024
2. Email dated 27 May 2024
3. Email dated 7 June 2024
4. Email dated 17 June 2024.

NDIA's total expenditure in the 2023-2024 financial year incurred through responding to applications before the Administrative Appeals Tribunal (AAT).

The number of AAT matters in which the NDIS was the Respondent that were closed during the 2023-2024 financial year, broken down to indicate the relevant number of the matters closed by withdrawal of the application or dismissed by the AAT, resolved by agreement, or resolved through hearing.

The following document was released in full:

S17 Document created with the NDIA’s total expenditure in the 2023-2024 financial year
Incurred through responding to applications before the Administrative Appeals Tribunal (AAT) and the number of AAT matters in which the NDIS were the respondent that were closed during the 2023-2024 financial year.

Document created under section 17 of the Freedom of Information Act 1982.

The following 24 documents were in released in full:

1. Snapshot – Acquired brain injury

2. Snapshot – Autism spectrum disorder

3. Snapshot – Blindness and Vision

4. Snapshot – Carers

5. Snapshot – Cerebral Palsy

6. Snapshot – Deafblind

7. Snapshot – Deafness and Hearing Impairment

8. Snapshot – Down Syndrome

9. Snapshot – Fetal Alcohol Spectrum Disorder

10. Snapshot – Fragile X Syndrome

11. Snapshot – Global Developmental Delay

12. Snapshot – Huntington’s Disease

13. Snapshot – Intellectual Disability

14. Snapshot – Motor Neurone Disease

15. Snapshot – Multiple Sclerosis

16. Snapshot – Muscular Dystrophy

17. Snapshot – Physical Disability

18. Snapshot – Polio-Related Disability

19. Snapshot – Prader-Willi Syndrome

20. Snapshot – Psychosocial Disability

21. Snapshot – Schizophrenia

22. Snapshot – Spinal Cord Injury

23. Snapshot – Thalidomide

24. Snapshot – Younger Onset Dementia.

All document versions are dated 18/10/2024.

The following 19 documents were identified as being within the scope of the request.

These 19 documents were released in part.
Material within the document has been redacted pursuant to section 47F Personal Information of the Freedom of Information Act 1982.

1. Research Paper – Autistic burnout

2. Research Paper – Effective management of auditory differences in people with autism

3. Research Paper – Applied Behaviour Analysis for adults with ASD

4. Research Request – Updated Literature Review: Sensory products / weighted items for participants with autism

5. Research Request – Expected abilities / Challenges for children <5

6. Research Paper – Cognitive Behaviour Therapy for Emotional Regulation in Children with Autism

7. Research Paper – Eye movement desensitisation and response therapy for people with Autism Spectrum Disorder and Obsessive-Compulsive Disorder

8. Research Paper - ASD and DLD diagnoses after 6 years old

9. Literature Review – Diagnoses of Autism Spectrum Disorder using the DSM-5

10. Research Paper – Sensory-Based therapy

11. Research Paper – Animal Assisted Therapy and Assistance Animals

12. Research Request – Impact of funding on self-reported functional capacity and perceived difficulty Vs actual functional performance

13. ASD Stocktake of Resources

14. Research Request – Frequency modulation (FM) systems for ASD literature review

15. Position Paper – Foot Orthoses for people with Autism Spectrum Disorder

16. Research Paper – Middle childhood and adolescent development

17. Research Request – Childhood Speech Apraxia

18. Research Request – Learning Supports for children with a disability in public and catholic school system

19. Research Request – Definition of Early Intervention in health and rehabilitation.

The following document was released in full:

NDIA Gender Affirmation Guidelines

The following document was released in full which contains the following data:

• The number of participants who have a disability listed as Dementia/Early Onset Dementia/Alzheimer's and have a current NDIS Plan, as of 30 June 2024
• For the number of participants who had Dementia/Early Onset Dementia/Alzheimer's listed as a primary disability, how many of them have 1:1 SIL funding.
• For the number of participants who had Dementia/Early Onset Dementia/Alzheimer's listed as a primary disability, how many of them are over 65 years of age.
• For the number of participants who had Dementia/Early Onset Dementia/Alzheimer's listed as a primary disability, how many of them have Behaviour Support Funding in their plans.

1. “The number of valid Freedom of Information (FOI) requests submitted to the NDIA in the 2023-2024 financial year.
2. Of these valid FOI requests, the number of valid FOI requests where the NDIA provided a notice of decision to the applicant within the 30-calendar day statutory timeframe…"

The following document was released in full:

1. The number of valid Freedom of Information (FOI) requests submitted to the NDIA in the 2023-2024 financial year.
2. Of these valid FOI requests, the number of valid FOI requests where the NDIA provided a notice of decision to the applicant within the 30-calendar day statutory timeframe.

Document created under section 17 of the Freedom of Information Act 1982.

The following 7 documents were released in full:

1. Our Guidelines - Work and Study v4 Date: 20 December 2023

2. Our Guidelines – Mainstream and Community Supports Overview v1 Date: 24 August 2021

3. Our Guidelines – Mainstream and Community Supports Interfaces v6 Date: 2 May 2024

4. Our Guidelines – Community Connections v2 Date: 22 December 2023

5. Our Guidelines – Including Specific Types of Supports in Plans Date: 15 December 2020

6. Our Guidelines – Reasonable and Necessary Supports v6 Date: 20 December 2023

7. Knowledge Article - Understand Work and Study Supports v3 Date: 8 August 2024.

The following document was released in part:

1. Knowledge Article - Understand Transport Supports v4 Date: 19 July 2024.

Material within this document has been redacted pursuant to section s47E(d) of the FOI Act.

The following 3 documents were located and released as follows:

1. SOP Complete the WHODAS - Version 1 (partially released)

2. Record Assessment – WHODAS (partially released)

3. The WHODAS schedule 2.0 PowerPoint Presentation - Version 3 (partially released).

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

Current funding spent on custom Prosthetics and Orthotics delivered to NDIS clients. Specifically, or the last three financial years (21/22, 22/23 and 23/24), how many

• custom prosthetics are supplied in a financial year
• custom orthotics are supplied in a financial year.

What is the cost to NDIS of the delivery of both custom prosthetics and custom orthotics? Are you able to break it down further to how many

• Transtibial Prosthetics
• Transfemoral Prosthetics
• Transradial Prosthetics
• Ankle Foot Orthoses
• Knee Ankle Foot Orthoses.

The following document was released in full:

Information regarding Prosthetics and Orthotics.

The following 2 documents were released in full:
1. NDIS Position Statement on Facilitated Communication
2. NDIS Commission Position Statement on Facilitated Communication Draft

The following 8 documents were released in part:
1. NDIA Research Paper: Facilitated Communication
2. Correspondence from NDIS Commission to NDIS CEO
3. Emails (x2) regarding facilitated communication policy
4. NDIA Research Paper: Facilitated Communication V2
5. Facilitated Communication Literature Review
6. Augmentative and Alternative Communication Literature Review
7. Research Request - Facilitated Communication Literature Update

The following 5 documents were released in full, and 2 in part:

1. SOP - Update Participant Streaming v4 – Full
2. SOP - Finalise Participant Streaming Task v2 – Full
3. Complete a streaming case (Streaming and Restreaming) v8 – Full
4. Approve or Override a Streaming case (Streaming and Restreaming) v3 – Full
5. Pages 6-7 Document titled - Submit a referral to the Complex Support Needs (CSN) Branch v6 – Full
6. Page 8 of Document titled: Guide- Safeguarding the Participant's Interest v4 – Partial
7. Page 13 of Document titled: Practice Guide - Safeguarding the participant's interests v8 - Partial.

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.

• Please provide documents relating to all payments paid to the following NDIS Cruise Holiday Suppliers listed below for the period 01 January 2023- 31 December 2023 (2023 Calendar Year) Specifically Total $ amount paid to these suppliers and number of invoices for individual participants.

The following document was released in full:

S17 Document - summary table - NDIS Cruise Holiday Suppliers - total number of invoices and total payments - 01 January 2023- 31 December 2023.

The following 3 documents were partially released:

• Research Paper -- Functional development from school-age to late teens
• Research Paper -- Play and Climbing Equipment: Evidence of efficacy as an intervention
• Research Paper -- Play and Climbing Equipment including Trampolines (Residential and Community): Types, Safety, Restrictions, Lifespan, Price Range, Maintenance, Purchase Accessibility, Ownership Statistics and Community Playgrounds

The following 5 documents were partially released:

• Care/Supervision hours for a 3.5 yr. old and 2 yr. old.
• Expected abilities and challenges for children under 5
• Chiropractor & Chiropractic
• Feeding program for Avoidant Restrictive Food Intake disorder
• Benefits of foot orthotics for ASD

The following document released in part:

• Technical Advisory Branch Research Request - Thermoregulation Dysfunction and Seizures

The following documents were released in part:

• Attention Deficit Hyperactivity Disorder (ADHD) – (Research – Neuro Feedback Therapy for ADHD and ASD)
• All types of arthritis including but not limited to Psoriatic, Rheumatoid, Erosive or Osteo – (Osteoarthritis – Evidence Based Treatments)
• All types of arthritis including but not limited to Psoriatic, Rheumatoid, Erosive or Osteo – (Research – Therapy Best Practice)
• All types of arthritis including but not limited to Psoriatic, Rheumatoid, Erosive or Osteo – (Research – Treatment of Advanced Osteoarthritis, spinal stenosis, and functional neurological disorder)

1. The current funding and reasonable and necessary Standard operating procedures (SOPs) or Guidelines for the inclusion of Support Coordination in NDIS Participants Plans, both within the PACE and SAP systems.
2. Any versions of the funding and reasonable and necessary SOPs or Guidelines for the inclusion of Support Coordination in NDIS Participants Plans that was in effect from 1/1/2022 until the current version, both within the PACE and SAP systems.
3. All documentation, SOPs, Guidelines, Policy, Training Materials and Communication, memos and clarity updates that has been provided to NDIS Partners in the Community specifically referring to:

• How and when to include Support Coordination funding in NDIS Participants plans, both within the PACE and SAP systems; and
• Changes of policy around Support Coordination reasonable and necessary and funding criteria for Support Coordination, both within the PACE and SAP systems.

4. All documents and dashboards that analyse the inclusion of Support Coordination funding in NDIS Participants Plans for the period of 1/1/2022 to 31/1/2024 broken down by each month over that period including:

• The number of NDIS Participants that have previously received Support Coordination funding and have not in subsequent plans, both within the PACE and SAP systems.
• The number of NDIS Participants that have requested Support Coordination funding that the NDIA or NDIS Partners in the Community has rejected, along with any thematic analysis of the reasons for decision, both within the PACE and SAP systems.

The following 13 documents were located and released as follows:

1. Practice Guide – Children at risk of requiring accommodation outside the family home – V5.0 – full access. Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
2. Practice Guide – Children living in a formal voluntary arrangement outside their family home – V8.0 - full access. Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
3. Practice Guide – Motor Neurone Disease – V11.0 - full access. Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
4. Practice Guide – Motor Neurone Disease – V12.0 - full access. Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
5. Practice Guide – Safeguarding the participant’s interests – V8.0 - full access. Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
6. Standard Operating Procedure: Include Support Coordination in a plan – V7.0 - full access
7. Standard Operating Procedure: Include Support Coordination in a Plan – V2.0 - full access
8. Standard Operating Procedure: Make a Request for Service (support coordination and recovery coach) – V2.0 - full access
9. Standard Operating Procedure: Make a Request for Service (support coordination and recovery coach) – V3.0 - full access
10. Knowledge Article: Record support coordination information – V3.0 - full access
11. Knowledge article: Add or update support coordination funding in a plan approval case - V2.0 - full access
12. Standard Operating Procedure: Include Support Coordination in a Plan – V9.0 - full access
13. Copy of spreadsheet showing changes in the inclusion and exclusion of funding for Support Coordination in NDIS participants’ plans for the period January 2022 to December 2023. - full access

Document created under section 17 of the Freedom of Information Act 1982.

The following document was released in full:

S17 Document created with number of Participants with psychosocial disabilities residing in public hospitals for more than twelve months

• *1053* *National Disability Insurance Agency, Unpublished analysis supplied by the NDIA to the NDIS Review, October 2023.
• *1054* *NDIS Review, Analysis of unpublished data supplied by the NDIA as at 30 June 2023, October 2023. Participants with the most complex support needs refers to participants with a level of funding equivalent to a SIL package requiring 24/7 living supports at a support ratio of 1:3 or above.

1. S17 Document created outlining the percentage of active participants with a primary psychosocial disability received disability services prior to entering the Scheme
2. Email correspondence from the Department of the Prime Minister and Cabinet and Analytics, Data and Actuarial

Material within document 2 has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.

A copy of the minutes taken from meeting between the NDIA and any of the four reference groups attached to the IAC

Time period: 28 May 2023 – 28 May 2024.

The following documents were released in part:

• Children, Young People and Families Reference Group Meeting Minutes, dated 2 August 2023
• Children, Young People and Families Reference Group Meeting Minutes, dated 12 October 2023
• Draft Children, Young People and Families Reference Group Meeting Minutes, dated 20 March 2024
• Equity and Inclusion Reference Group Meeting Minutes, dated: 22 June 2023
• Equity and Inclusion Reference Group Meeting Minutes, dated 24 August 2023
• Equity and Inclusion Reference Group Meeting Minutes, dated 8 November 2023
• Draft Equity and Inclusion Reference Group Meeting Minutes, dated 25 March 2024
• Home and Living Reference Group Meeting Minutes, dated 26 June 2023
• Home and Living Reference Group Meeting Minutes, Date 18 September 2023
• Home and Living Reference Group Meeting Minutes, dated 9 November 2023
• Draft Home and Living Reference Group Meeting Minutes, dated 16 April 2024
• Intellectual Disability Reference Group Meeting Minutes, dated 1 June 2023
• Intellectual Disability Reference Group Meeting Minutes, dated 15 – 17 August 2023
• Intellectual Disability Reference Group Meeting Minutes, dated ;22 – 23 November 2023.

The following document was released in full:

• SOP – Progress NDIS application in the system – V10.0 2023-02-17

The following document was released in full:

• Research – Dialectical Behaviour Therapy, dated ;23 June 2021.

The following 2 documents were released in full which contains the following data:

• Assistance Animals Data
• Assistance Animals Data – Primary Disability Group

Date: 1 November 2022 to 30 June 2024

1. Internal practice guide for determining how many hours of therapy a child needs
2. Internal practice guide for determining how many hours of therapy an adult needs

The following 3 documents were released in full.

1. Guide – Therapy supports Appendix B – V2.0 – Date: 22 September 2023
2. Knowledge Article – Capacity Building – Early childhood supports overview – V1.0 – Date: 9 October 2023
3. Standard Operating Procedure – Determine the funded supports in early childhood – V9.0 – Date: 9 November 2022

The following document was released in full which contains the following data:

1. the average funding packages for individuals diagnosed with Borderline Personality Disorder (BPD) and PTSD
2. the average Improved Daily Living Skills funding packages for individuals diagnosed with Borderline Personality Disorder (BPD) and PTSD
3. for the 2023/2024 financial year the overall number of participants with these diagnoses as either primary or secondary listed disabilities [Borderline Personality Disorder (BPD), and PTSD]

The following document was released in full:

• NDIS Partners in the Community Program - Statement of Requirements

The following document was released in full:

• NDIS Briefing Pack – NDIS Amendment (Getting the NDIS back on track No. 1) Bill 2024 – Public Hearing – 25 July 2024

The following document was released in full:

• Guidance for using Adobe Acrobat DC when Processing PIA and FOI Requests

The following document was released in part:

• ADA WoA Inflation Update

The following document was released in full:

• Data relating to RecruitAbility applications, interviews and offers Date: July 2020 – May 2024

The following 3 documents were released in full:

• Knowledge Article – Understand disability requirements
• Knowledge Article – Add a new primary disability
• Knowledge Article – Request a participant disability change.

The following 1 document was released in full:

• Complete the Determine Plan Management task.

The following 37 documents were released in full/part:

• GPS Enabled Tracking Devices (GPS Tracking)
• Footnotes used in the Source Document: INTERFACE MED LEGAL - ADL Report (Locating OT assessment resources for TAB/AAT cases)
• PBS Safety Net (Government PBS Safety net considerations)
• Group based pain management programs
• Neurofeedback therapy
• Power subsidy schemes
• Electroconvulsive therapy
• Sensory products/ weighted items for participants with Autism (Therapy and sensory items (weighted/autism focused))
• Partners in recovery program
• Impact of funding on self-reported functional capacity and perceived difficulty Vs actual functional performance (Self reported functional capacity, perceived disability, and actual functional performance)
• Recreational supports: barriers to participation (people with a disability vs people without a disability)
• SDA Vacancies search
• Depression – Evidence based treatments (Treatments to remedy Depression and chronic anxiety)
• Evidence based treatments for chronic anxiety
• Determining personal care hours for a range of tasks
• Alternative funding sources for Rituximab (Alternative funding options for medications not PBS approved)
• Computer based interactive cognitive training for acquired brain injury (Computer based interactive cognitive training)
• Cost of meal preparation and delivery
• Adaptive behaviour assessment system
• Therapy best practice
• Dialectical behaviour therapy
• Exposure therapy for PTSD
• Ratios of direct support
• Guide to Restrictive Practice Processes by state and territory (Restrictive practice - NDIS State based information)
• Home automation as an everyday living cost (Common home automations)
• Gym membership in Australia
• Take away / Eating out habits of Australians
• Efficacy of equine therapy
• Sensory based therapy
• Pet ownership and mental health
• Home modifications and behaviours of concern
• Summary of evidence quality of 6 cooking skills related articles
• Mainstream and community transport options
• Efficacy of transcranial magnetic stimulation on functional outcomes for people with psychosocial conditions
• Evaluation of CANS, ABAS-3, LSP-16 outcome measures
• Air conditioning and thermoregulation
• Administering medication in Australia.

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

The following 3 documents released in part:

• NDIS explained cover email
• Letter about the Members and Senators Contact Officer (MaSCO) service
• NDIS explained: A guide for Australian senators and members (October 2023 edition)

The following 2 documents were released in part:

1. Tax Invoice dated 5 June 2018
2. Tax Invoice dated 30 September 2019.

The following 2 documents were released in full:

• Guide – Therapy supports
• Guide – Therapy supports Appendix A

1. Research request on “Lymphedema” completed from the Technical Advisory Branch

Research Request – Oedema and Lymphoedema Management

Also known as ‘Massage and Lymphodema’

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

The following 12 documents were released in part:

• Research Request – Electroconvulsive Therapy (ECT) AAT Access Matter (Electroconvulsive therapy)
• Research Request – Updated Literature Review: Sensory products/weighted items for participants with Autism (Therapy and sensory items)
• Research Request – Impact of funding on self-reported functional capacity and perceived difficulty vs actual functional performance (Self reported functional capacity, perceived disability & actual functional performance)
• Research – Resources to assist with determining personal care hours (Determining personal care hours for a range of tasks)
• Research – Cost of Meal Preparation and Delivery
• Research – Adaptive Behaviour Assessment System (ABAS-3)
• Research – Therapy Best Practice
• Research – Dialectical Behaviour Therapy
• Research – Exposure Therapy for PTSD
• Sensory-based therapy
• Community and mainstream transport options
• Evaluation of CAS, ABAS-3 and LSP-16 outcome measures (Psychometric scoring properties & criteria for ABAS 3rd edition & Evaluation of CANS & ABAS-3 & LSP-16 outcome measures).

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

1. Higher Decision Delegate Standard Operating Procedure
2. Referral for Complex Needs Pathway Standard Operating Procedure (blue highlighted reference linked to on page 856 of 875)
3. Practice Guide - Participant Critical Incident
4. Internal Review of a Planning Request Interaction Templates.

The following 4 documents were released in full/part:

• SOP – Level 4 High Decision Delegate
• Standard Operating Procedure – Complete the Complex Supports Needs Referral Form
• Practice Guide - Participant Critical Incident
• Internal Review of a Planning Request Interaction Templates
  
  Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

The following 6 documents were released in part:

1. Research Document – Unilateral Hearing Loss
2. Research Document – Speech discrimination, signal-to-noise-ratio outcomes for those with hearing loss compared to normal hearing (Guidance for prescribing premium versus basic level hearing aids)
3. Research Document – Auslan as a communication method for adults with acquired hearing loss (Sign language as a communication option for non-hearing impaired children and adults)
4. Research Document – Hearing impairment (Are Heading Aids Everyday Equipment?)
5. Research Document – Experience of anxiety and depression in people who are deaf (Mental Health within the deaf population)
6. Research Document – Auslan and other interpreting services (Auslan and Mandarin interpreting services in New South Wales).

The following 2 documents were released in part:

1. Department of Health Tax Invoice to the NDIA dated 26 June 2017
2. Department of Health Cross Billing Calculations for 2016/17.

The following 11 documents were released in part:

1. Autistic Burnout -12/03/2024
2. Effective management of auditory differences in people with autism (Management of auditory differences in people with autism) 16/02/2023
3. Applied Behaviour Analysis for adults with ASD (ABA for adults with Autism) 14/2/20222
4. ASD Stocktake of Resources (Spectrum Disorder – stocktake) 19/7/2019
5. Updated Literature Review: Sensory products/weighted items for participants with Autism (Therapy and Sensory items -Weighted/autism focused). 14/5/2020
6. Cognitive Behaviour Therapy for Emotional Regulation in Children with Autism (CBT for children with ASD) 17/10/2022
7. Eye movement desensitisation and response therapy for people with Autism Spectrum Disorder and Obsessive Compulsive Disorder (EMDR for ASD and OCD) 1/11/2022
8. ASD and DLD diagnoses after 6 years old (Later life diagnoses of ASD and developmental delay) 15/02/2022
9. Diagnoses of Autism Spectrum Disorder using the DSM-5 (ASD Diagnoses) 10/12/2021
10. Sensory-based therapy – 29/09/2022
11. Animal Assistance Therapy and Assistance Animals – 14/04/2022

Material within the documents has been redacted pursuant to section 22(1)(a)(ii).

The following document was released in full.

• Data for largest 1000 NDIS providers by total payments for the period 1 January 2023 - 31 December 2023 (Agency and Plan Managed).

• Research documents compiled by Technical Advisory Branch regarding the condition Myalgic Encephalomyelitis/Chronic Fatigue Syndrome (ME/CFS).
• Documents relating to management and treatment of Myalgic Encephalomyelitis/Chronic Fatigue Syndrome (ME/CFS)
• Documents held or used by the NDIA to determine whether or not Myalgic Encephalomyelitis/Chronic Fatigue Syndrome (ME/CFS) is permanent.

The following 2 documents were released in part:

• Research Request – Central Sensitivity Syndromes and Functional Neurological Disorder dated 24 December 2019 (Material within the document has been redacted pursuant to section 22(1)(a)(ii))
• Research Paper: Long COVID-19 dated 15 July 2022
• Provided publicly available documents, ‘Research – Therapy Best Practice’ and ‘Research paper – Myalgic encephalomyelitis/Chronic fatigue syndrome’, which have been previously requested under FOI 21/22-0693 and FOI 23/24-1015 respectively and published on the NDIA’s disclosure log.

Also provided the links to access the following documents from the NDIA’s webpage:

• Our Guidelines: Applying to the NDIS
• Our Guidelines: Reasonable and necessary supports

The following 4 documents were released in part:

1. NDIA Research Paper: Sexual Activity Supports
2. Sex education and sex therapy services
3. Sexual services and sexualised behaviours of concern
4. Benefits of sexual activity for women.

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.

The following document was released in full

1. S17 Document – Horse Confidence - total number of payments and total payments - 01 January 2023- 31 December 2023.

Document created under section 17 of the Freedom of Information Act 1982.

1 The following document was released in full:

1. S17 Document - summary table - Private Law firms representing NDIS in the AAT - Total payment – 01 July 2022 – 30 June 2023.

Document created under section 17 of the Freedom of Information Act 1982.

For the period 1 January 2022 – 31 March 2024

Number of assistive animals applied for and approved by disability

The following document was released in full:

• Data as follows: number of assistive animals applied for and approved by disability – from 1 January 2022 – 31 March 2024

Time period: Financial years 2022-23, 2021-22, 2020-21, 2019-20 and 2018-2019.

• the number of participants that claimed prosthetic limbs against their assistive technology budget broken down by gender.

The following document was released in full:

• Data for the number of participants that claimed prosthetic limbs against their assistive technology budget broken down by gender for the financial years: 2022-23, 2021-22, 2020-21, 2019-20 and 2018-2019

Knowledge Articles about Streaming and Restreaming such as:

• Approve or override a streaming case
• Complete a streaming case.

Documentation regarding the cost to the NDIA in relation to the following cases:

• Castledine and National Disability Insurance Agency [2019] AATA 4240 (AAT),
• Hill and National Disability Insurance Agency [2023] AATA 3626

1. Standard Operating Procedure and knowledge article on Support Coordination and criteria that needs to be met to include this support.
2. Standard Operating Procedure & any other policy or guidelines for reassessment of NDIS access eligibility for ECEI participants.

• Agenda from 13 July 2023 NDIA SES Forum
• All staff email sent 18 July 2023 – section which refers to the SES Forum.

National Disability Insurance Agency (NDIA) Comcover Insurance Policy documents for 2023-24 covering:

• Directors & Officer Liability
• General Liability
• Professional Indemnity

1. Myalgic Encephalomyelitis/Chronic Fatigue Syndrome (ME/CFS)’’.

1 document was released in part:

Myalgic encephalomyelitis / Chronic fatigue syndrome

Material within the document has been redacted pursuant to section 22(1)(a)(ii).

• Referral Checklist and Eligibility Reassessment – Disability –October 2022
• Statistical Data – Primary and Secondary Diagnosis

1. Fibromyalgia
2. Myalgic encephalomyelitis/chronic fatigue syndrome
3. Ehlers Danlos Syndrome

1. How many participants on the scheme have Functional Neurological Disorder as their primary and only diagnosis.
2. Research request on “Functional Neurological Disorder” completed from the Technical Advisory Branch
3. Information on the largest 1,000 providers identifying the Provider ABN, Provider name, whether the provider is registered or unregistered, and the total NDIA payments to the provider for the previous 12-month period, February 2023-February 2024. Please break down the NDIA payments into categories e.g. Capacity building etc.

The following 5 documents were released in part.

1. Statistics on participants with Functional neurological disorder
2. Research Report –Functional neurological seizure disorder –Irrelevant material removed under section 22 of the FOI Act
3. Research Report – HWB Functional Neurological Disorder & CRPS –Partial access provided – 47F Personal privacy Irrelevant material removed under section 22 of the FOI Act
4. Research Report – HWB Functional Seizures – Irrelevant material removed under section 22 of the FOI Act
5. Research Report – Treatment of Advanced Osteoarthritis, Spinal Stenosis and Functional Neurological Disorder – Irrelevant material removed under section 22 of the FOI Act.

• Internal practice guides, standard operating procedures and checklists for assessing high-cost assistive technology requests, excluding home modifications
• Any additional practice guides, standing operating procedures or checklists for assessing requests for powered mobility aids/devices (whether mid-cost or high-cost)
• Any official internal guidance for assessing requests for mainstream/universal design assistive technology against the funding criteria (particularly mid-cost/high-cost AT funded in the ‘Capital’ category)
• Any additional guidance relating to situations where, for example, the NDIA would generally consider disability-specific assistive technology appropriate (such as mobility aids), but there is no suitable disability-specific option for an individual participant and a universal design device has been recommended by the AT assessor.

13 documents were identified as being within the scope of the request.

The 13 documents were released in full.

Time period: 1 July 2022 – 30 June 2023

• the number of approvals for prosthetic limbs, broken down by gender.

• Data on the number of transport-related funding requests that led to a review of a reviewable decision and were set aside or varied.

• Standard Operating Procedures, Practice Guides and Knowledge Articles about Assisting Communication with Participants
• Standard Operating Procedures and Knowledge Articles about Restricted Access
• Our Guidelines: Your privacy and information
• Form – Request for extra privacy protections (restricted access)

• Research Request – Postural Orthostatic Tachycardia Syndrome
• Research – Orthostatic Hypotension Causing Syncope and Hemiplegic Migraines

• Standard operating procedures about assistive technology.
• Standard operating procedures about internal reviews (multiple versions).

Practice Guide - Disability-Related Health Supports
Version: V6.0 2020-09-29
Approved: 29 September 2020

This Practice Guide

Practice Guide – Understanding Therapy Supports
Version: V7.0 2021-01-06
Approved: 6 January 2021

Reasonable and Necessary Supports

Standard Operating Procedure - Disability Related
Health Supports
Version: V6.0 2023-06-21
Approved: 21 June 2023

The Practice Guide - Disability-Related Health Supports was retired and replaced with the publicly available Disability-related health supports | NDIS in 2021.

The Reasonable and Necessary Supports information is publicly available through the NDIS website at:
Reasonable and necessary supports | NDIS

• Internal Review Access and Revocation Practice Guide
• Complete a Planning Internal Review Decision Standard Operating Procedure
• IRT Planning requests s100 of s47A CRM Communique
• Complete an Access or Revocation Internal Review Decision Standard Operating Procedure
• Principles of s100 Planning Review
• National Disability Insurance Scheme Act 2013
• National Disability Insurance Scheme (Becoming a Participant) Rules 2016
• Our Guidelines: Reviewing our decisions

Published Guidance

Relevant sections:

• Applying to the NDIS – Appendices.

List A: Conditions that are likely to meet the disability requirements (Page 31 – 33)

List B: Conditions that are likely to be permanent
(Page 33 – 40)

List D: Conditions that are likely to meet the early intervention requirements for children younger than 7 (Page 41 – 46).

• Standard Operating Procedures on adding or changing a disability, and completing the participant statement.
• List of disabilities and codes.

• Practice guide, standard operating procedure and guide about hearing supports.
• Standard operating procedure and knowledge article about transport supports

• Practice Guide – Children at risk of requiring accommodation outside the family home
• Practice Guide – Children living in a formal voluntary arrangement outside their family home
• Practice Guide – Children Living in Statutory Out of Home Care
• Practice Guide – Identifying Housing Solutions.

Dollar amounts and participant counts associated with support line items.

Number of current plans by:

• Primary Disability
• Plan Management type – based on current plans as at 30 June 2021, as at 30 June 2022, as at 30 June 2023
• Whether the current plans are first plans or subsequent plans
• Number of these plans with Support Coordination

15 documents released in full.

1 document released in part.

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have Hypermobility listed as a secondary disability.

I would like to request under FOI how many participants have Hypermobility or Elhers Danos Syndrome listed as a primary or secondary disability.

I would like to request under FOI how many participants having POTS listed as a primary or secondary disability.

I would like to request under FOI how many participants have Fibromyalgia listed as a secondary or primary disability.

I would like to request under FOI the average funding package for a participant with a primary disability of EDS or Hypermobility.

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for Podiatry in their current or previous NDIS plans.

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for Physiotherapy in their current or previous NDIS plans.

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for Exercise Physio in their current or previous NDIS plans.

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for Personal Training in their current or previous NDIS plans.

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for Dietician in their current or previous NDIS plans.

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for Psychology in their current or previous NDIS plans.

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding allocated in the "health and wellbeing" capacity building budget in their current or previous NDIS plans.

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for short term accommodation in their current or previous NDIS plans that live independently.

Research Request – Postural Orthostatic Tachycardia Syndrome

Research – Orthostatic Hypotension Causing Syncope and Hemiplegic Migraines

• Practice guide - Disability-related health supports (document sourced from previous disclosure log release FOI 22/23-0633)
• Operational guideline: Disability-Related Health Supports
• Operational guideline: Assistive Technology
• Operational guideline: Continence Supports
• Operational guideline: Diabetes management supports
• Operational guideline: Dysphagia supports
• Operational guideline: Epilepsy Supports
• Operational guideline: Mainstream and community supports
• Operational guideline: Nutrition supports including meal preparation
• Operational guideline: Podiatry and foot care supports
• Operational guideline: Wound and Pressure Care Supports
• Operational guideline: Reasonable and necessary supports.

3 documents were identified as being within the scope of the request.

The 3 documents were released in full.

1. Participants with CFS/ME as the primary disability
2. Participants with CFS/ME as a secondary disability
3. Participants with CFS/ME as either a primary or secondary disability
4. The number of participants who applied under CFS/ME who have access met but not for CFS/ME
5. The number of access decisions overturned on internal review where access was not met for CFS/ME
6.The number of access decisions overturned on AAT review where access was not met for CFS/ME
7. The number of people with CFS/ME that have exited the Scheme (with reason if available)
8. The number of participants with CFS/ME that are not supported by NDIS for CFS/ME
9. The number of eligibility reassessments performed on participants with CFS/ME as the primary disability
10. The number of eligibility reassessments performed on participants with CFS/ME as the secondary disability
11. The number of eligibility reassessments performed on participants with CFS/ME who have access met but not for CFS/ME
12. The total number of eligibility reassessments performed on participants with CFS/ME
13. The total number of eligibility reassessments performed on participants with any diagnoses from 1 October 2022 - 30 September 2023
14. The total number of eligibility reassessments performed on participants with any diagnoses in the NDIS' lifetime
15. The number of new applicants versus re-applicants with CFS/ME

The number of successful applications in the last 12 months for CFS/ME.

Please ensure to present the data in actual numbers as well as percentages.

Please explain the formula used for calculating the percentage.

• The total number of current NDIA cases at the AAT.
• The number of current NDIA cases at the AAT which relate to children under 12 years of age.
• The number of current NDIA cases at the AAT which relate to children under 6 years of age.
• The total of any costs incurred by the NDIA in relation to current NDIA cases at the AAT for children under 12 years of age.
• The total of any costs incurred by the NDIA in relation to current NDIA cases at the AAT for children under 6 years of age.

• Provision of a Cloud Platform – Email
• Evaluation Report Cloud Platform
• FINAL ACE Evaluation Plan

Information on Participants with ADHD:
1. The number of NDIS participants diagnosed with ADHD.
2. The supports provided to ADHD participants under the NDIS.
3. Acceptance rates for participants with ADHD into the NDIS program.

Information on Participants with Autism:
1. Data on the number of NDIS participants diagnosed with autism.
2. Details about the supports provided to participants with autism under the NDIS.

Internal practice guide and standard operating procedures regarding psychosocial disability.

• All document/s showing the NDIA SES Organisational structure from 19 October 2022 to 20 August 2023.
• All emails from NDIA CEO or a NDIA SLT member that refers to NDIA organisational structure, SES appointments, or organisational change over the same period i.e.19 October 2022 to 20 August 2023.

Standard Operating Procedure – Allocating and Receiving Complaint

Complaints Resolution and Oversight Template Guide

Resolving Complaints

• Current versions of any internal or otherwise non-public policies or guidance with regards to deciding if ADHD can or should be approved in a plan.
• Current versions of any internal or otherwise non-public policies or guidance with regards to deciding how much funding should be allocated for ADHD in a plan once ADHD has been approved to be in that plan.
• Any correspondence including attachments if applicable, sent to an SES3 or higher that discuss whether and/or how ADHD fits into the NDIS.
• Any correspondence including attachments if applicable, sent from an SES3 or higher that discuss whether and/or how ADHD fits into the NDIS.

• Internal briefings and reports (including those prepared by the scheme actuary) regarding participants ageing over 65.
• Correspondence and meeting minutes from meetings/communication between NDIA staff and Health Department staff regarding NDIS scheme policy for participants over 65.
• Internal reports or documents (including work practices for planners) relating to younger onset dementia and rapid onset dementia in NDIS participants.
• Internal reports or documents providing evidence about the appropriateness of residential aged care for participants over 65 years.

A copy of any interim or final report or document containing views, assessments and recommendations given by the appointed contractors as part of the consultancy services delivered under the contracts listed on Senate Order 13 regarding the following contracts:

• Sarah Consulting Pty Ltd – Actuarial Services page 3
• Ernst & Young – Therapy Support Pricing – page 10
• Nous Group Pty Ltd – Services Design Support Page 12
• Ernst & Young – Supported Independent Living page 16
• Livable Housing Australia – SDA Developed Standards – page 31
• ThinkPlace Australia Pty Ltd – Scheme Reform – page 36.

1. Who specifically provided the advice that the NDIA was not required to comply with or follow the PSPF? Job title and location will suffice.

The NDIA is a corporate Commonwealth entity. As stated is the Protective Security Policy Framework (PSPF), the PSPF applies to non-corporate Commonwealth entities subject to the Public Governance, Performance and Accountability Act 2013 (PGPA Act) to the extent consistent with legislation. The PSPF represents better practice for corporate Commonwealth entities and wholly-owned Commonwealth companies under the PGPA Act.

A link to the PSPF is provided below for ease of reference:
protective-security-guidance-for-executives.pdf (protectivesecurity.gov.au)

2. Noting all these new roles and requirements, was the person(s) consulted at the NDIS at the time qualified and competent to answer questions on cyber/security and the PSPF?

The persons consulted included, but was not limited to, the Chief Security Officer and Chief Information Officer.

3. As the NDIS seems to have overnight sought to align with and comply with the PSPF, please provide a copy of the instruction or directive to do so.

Please refer to question one providing clarification on the NDIA’s requirement to comply with the PSPF.

4. Has there been (or is there) an investigation into providing inaccurate, seemingly false or potentially misleading information about the NDIS security (cyber included) obligations, compliance and assurance requirements?

No.

5. Prior to this new found support and embracing of the PSPF, which specific security standards and framework did the NDIS/NDIA employ, attest to, report to the Attorney General's Department or provide guarantees, compliance or alignment with to any other Government/public entity?

Please refer to response provided in Question 1.

Furthermore, whilst the NDIA is not required to report, the Agency have elected to respond to the Attorney General's Department maturity assessment. This commenced from 1 July 2021 for the period 1 July 2020 to 30 June 2021.

6. Please provide a copy of the requirement and approval for all these new, sudden cyber security roles. Has the threat changed?

Please see attached.

7. How many NDIS staff, contractors, providers and participants have been affected or compromised as a result of the Medibank, Optus, Australian Clinical Labs, or any other data breach, compromise or hack?

The NDIA is not responsible for the management of breaches by third parties. Requests for information from third parties should be directed to impacted entities.

Question:
"... For the moment please send me the most recent actuarial analysis themselves regarding ADHD and ASD as well as the "lengthy" email chains related to undertaking those particular most recent analyses.

Response:
We can report on Participant numbers as at 31 March 2023 for both Attention deficit hyperactivity disorder (ADHD) and Autism spectrum disorder (ASD).

As at 31 March 2023 there were 188 Primary and 4864 Reported Participants with ADHD.

As at 31 March 2023 there were 207,385 Primary and 223,494 Reported Participants with ASD.

Please note 30 June 2023 data will be available after the Q4 Quarterly report published.

Regarding the second part of the question: as well as the "lengthy" email chains related to undertaking those particular most recent analyses, we are unable to provide any "lengthy" email chains, this information does not exist.

Question:
"I would also like to see all email chains containing follow-up discussions and implementations of those particular analyses after their publication which have taken place within the past 6 months (26 Dec 2022 to 26 May 2023)."

Response:
We don’t have any documents to specifically satisfy your request regarding the email chains, or follow up discussions this information does not exist.

• What is the purpose of HOC?
• What is the role of HOC within the IER program?
• Who is on the HOC?
• Any policies for or procedures of HOC that are relevant to its operations as are relevant to the IER program (including quorum, voting, reporting)?
• Any public facing materials about HOC, such as information to the disability sector or community legal services?
• Does HOC report its decisions to the IER Oversight Committee? What are the procedures for that?
• Are the independent experts advised about the outcomes from HOC?

• Any Technical Advisory Branch (or any internal Technical advice department) referral policy.
• A list of all diagnoses that require mandatory referral to TAB for advice before NDIS access can be granted for a person with that diagnosis.
• A list of diagnoses NDIA consider to be “health conditions” or “chronic health conditions”
• Any policy document that determines which diagnoses are considered to be “health conditions” or “chronic health conditions”

Since the announcement in June 2020 that providers delivering Group and Centre Based Activities needed to transition to the new pricing model, what training have

1. NDIA Planners and

2. Local Area Coordinators

received in how to appropriately fund participant’s plans using the new pricing model?

1. The amount paid in the last 12 months for adult (over age 7) participants, where the primary disability is Autism Spectrum Disorder, for the following services:
a. Speech Pathology
b. Occupational Therapy
c. Art Therapy
d. Music Therapy

2. The amount paid in the last 12 months for early intervention participants, where the primary disability is Autism Spectrum Disorder, for the following services:
a. Speech Pathology
b. Occupational Therapy
c. Art Therapy
d. Music Therapy.

Compilation of Total Payments Provider Travel for the quarters:

• 2022-23 Q1
• 2021-22 Q4
• 2021-22 Q3
• 2021-22 Q2
• 2021-22 Q1.

Could you please provide me with an update on the number of NDIS clients managed/service by the following entities:

Opulent Financial ABN: 94 617 785 654
Riverside Plan management: ABN: 60 697 867 685
Caringa Pivotal ABN: 61 663 492 500.

• Standard Operating Procedure: Add or Change Disability
• Internal copy of CEO Direction also made available on the NDIS website
• Data on number of times participant disabilities on file have expired
• Extracts from Standard Operating Procedures describing when the disabilities listed on a participant file are reviewed

• Standard Operating Procedures to Determine Funded Supports
• Practice Guides relating to Therapy Supports and Early Childhood Planning
• Internally distributed advice on funding Applied Behaviour Analysis for a 10 year old with Autism Spectrum Disorder

Policies and procedures in relation to the treatment of documents and information with respect to privacy, retention and destruction:

• Policy – NDIA Records and Information Management
• Policy – Information and Records Management Normal Administrative Process (NAP)
• Work Practice – Information and Records Management – Managing physical paperwork received by the NDIA and partners related to the National Disability Insurance Scheme (NDIS)
• Task Card – Interim Process for Managing Participant Paperwork received by the NDIA and Partners related to the National Disability Insurance Scheme (NDIS)
• Cheat Sheet to the Interim Task Card – Managing Participant Paper Work
• Clause C.B.4 from Commonwealth Contract Template – General Services
• Clause C.B.5 from Commonwealth Contract Template – Secondment Services
• Clause C.B.5 from Commonwealth Contract Template – Sole Trader
• Performance Standards added to NDIA Labour Hire Work Orders