Photo of people having coffee

View payment arrangements over the Christmas break to providers and participants here

Provider Support Team Christmas operating hours.

The team, located in Braddon, ACT, will be available to 12:30pm, 24 December, 2014 (AEDT). The team will be available from 11am to 5pm on 29 and 30 December (AEDT).

Normal hours resume from 2 January 2015. For all enquiries, please contact the team on phone 1800 800 110 or email[at][dot]au.

Please note that claims can continue to be submitted through Siebel online portals up until the date and time of the final payment run (8am on Tuesday, 23 December 2014). However, self-managing participants who submit My Plan Expenses claim forms to their local NDIS office for processing will need to ensure that these are received in their local NDIS office no later than 10am, Monday, 22 December 2014, in order to be processed before the cut-off. Extra time will need to be allowed for mail delivery over this period.

Season's Greetings.
- The Provider Support Team.

A provider is the term used to describe an individual or organisation that delivers a support or a product to a participant of the National Disability Insurance Scheme (NDIS).

Each participant in the scheme will have an individualised plan which sets out their goals and aspirations, the disability supports (services and products) that will be funded by the NDIS, and other supports the person requires. Providers are engaged by participants to deliver supports in accordance with the participant’s plan. Providers should enter into a written agreement with participants that clearly sets out the supports that they are engaged to provide.

Organisations or individuals can apply to be a registered provider with the NDIA.

Applications for registration must be made by submitting the registration smart form available on this website.

New Prices valid from 1 December 2014

From 1 December 2014, a 1.9 per cent price has been applied to personal care, accommodation and community access support items. This increase applies to supports that are delivered by workers subject to the Modern Award for community services workers (personal care and community access). Based on the (Equal Remuneration Order) Fair Work Commission annual increase of 1.9 per cent each year until 2020, these prices are only applicable for services delivered on or after 1 December 2014. It is anticipated that the prices for quotable items from 1 December 2014 will be applied to new plans or when a plan review occurs on or after 1 December 2014.

See the price lists for all trial sites.

Pricing Joint Working Group – Final Report

The NDIA sets the value for funded supports in participant packages. At present it also limits the price a provider may charge to that value. The NDIA will continue striving to increase flexibility for participants by encouraging vibrant and responsive markets for disability supports. The more the market for disability supports matures, the more choice participants will have over how they spend their individualised budget, consistent with the vision of the Productivity Commission.

The NDIA has set these support item prices believing they are similar to prices of equivalent supports in comparable schemes existing in trial site markets. This ensures that the NDIA does not compete with other purchasers, avoiding inadvertent market disruption. However, concerns have been raised by the NDS over hourly rates for two of the highest-volume supports – assistance with self-care activities and assistance to access the community. NDS is concerned that pricing support below the real cost of delivery will reduce choice of the available providers for participants and lower service quality.

The NDIA and NDS agreed to a six-week joint project to examine these concerns and recommend solutions, forming the Pricing Joint Working Group.

The Final Report of the Pricing Working Group is now available.

The NDIA has also released the methodology for developing the efficient price of two of the highest volume supports – assistance with self-care and community participation.

New provider travel information is now published

New trial sites 1 July 2014

Provider registrations for the ACT, WA and NT trial sites are open.

Providers wishing to register to operate in these sites are advised to review the Provider Registration: Guide to Suitability which details the requirements for registration. Providers then complete and submit an application to NDIA. If any assistance is required please contact the NDIS provider support team on 1800 800 110 or email[at][dot]au

Price lists as of 1 December 2014 for all trial sites are here.

Provider travel information is here.

Registered providers can use the Provider Portal to manage their details, clients, claims and payments

Disability services providers should register with the NDIA so that participants can select local services

During the NDIS rollout, providers working under existing arrangements as well as under the NDIS will have specific transitional arrangements

Prices for funded supports must be reasonable and relative. Payments are made by participants or the NDIA, depending on the plan management arrangement

How participants and providers can make service agreements (with an example agreement)

Documents for the community, providers and people with disability

Find your nearest provider and information on the supports they provide

The NDIA is working to ensure that all participants are able to access high-quality services that enable them to achieve their goals

Template: for Early Childhood Intervention quoting.

Sector-development and capacity-building activities for providers being funded through the Sector Development Fund

We welcome feedback to learn what works, what doesn’t and where we can make improvements