Providers

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A provider is the term used to describe an individual or organisation that delivers a support or a product to a participant of the National Disability Insurance Scheme (NDIS).

Each participant in the scheme will have an individualised plan which sets out their goals and aspirations, the disability supports (services and products) that will be funded by the NDIS, and other supports the person requires. Providers are engaged by participants to deliver supports in accordance with the participant’s plan. Providers should enter into a written agreement with participants that clearly sets out the supports that they are engaged to provide.

Organisations or individuals can apply to be a registered provider with the NDIA.

Applications for registration must be made by submitting the registration smart form available on this website.

Pricing Joint Working Group – Final Report

The NDIA sets the value for funded supports in participant packages. At present it also limits the price a provider may charge to that value. The NDIA will continue striving to increase flexibility for participants by encouraging vibrant and responsive markets for disability supports. The more the market for disability supports matures, the more choice participants will have over how they spend their individualised budget, consistent with the vision of the Productivity Commission.

The NDIA has set these support item prices believing they are similar to prices of equivalent supports in comparable schemes existing in trial site markets. This ensures that the NDIA does not compete with other purchasers, avoiding inadvertent market disruption. However, concerns have been raised by the NDS over hourly rates for two of the highest-volume supports – assistance with self-care activities and assistance to access the community. NDS is concerned that pricing support below the real cost of delivery will reduce choice of the available providers for participants and lower service quality.

The NDIA and NDS agreed to a six-week joint project to examine these concerns and recommend solutions, forming the Pricing Joint Working Group.

The Final Report of the Pricing Working Group is now available.

The NDIA has also released the methodology for developing the efficient price of two of the highest volume supports – assistance with self-care and community participation.

New provider travel information is now published

New trial sites 1 July 2014

Provider registrations for the ACT, WA and NT trial sites are open.

Providers wishing to register to operate in these sites are advised to review the Provider Registration: Guide to Suitability which details the requirements for registration. Providers then complete and submit an application to NDIA. If any assistance is required please contact the NDIS provider support team on 1800 800 110 or email provider.support[at]ndis.gov[dot]au

Price lists as of 1 July 2014 for all trial sites are here.

Provider travel information is here.

The National Disability Insurance Scheme (NDIS) funds reasonable and necessary supports that help a participant to reach their goals, objectives and aspirations, and to undertake activities to enable the participant’s social and economic participation.

National Disability Insurance Scheme participants are able to choose their providers and how they access supports, as outlined in their individualised support plan. It is important that providers register with the National Disability Insurance Agency so that participants can select from local providers. Provider details need to be updated if there are any changes to registration details.

A registered plan management provider is a term used to describe an individual or organisation that undertakes the management of funds of the supports in a participant’s plan.

The National Disability Insurance Scheme Act 2013 states that a funded support must represent “value for money” in that the costs of the support are reasonable, relative to both the benefits achieved and the cost of alternative support”. Prices on the list of possible support options are structured to reflect this requirement.

The National Disability Insurance Agency will generally conduct business online with registered providers.

The National Disability Insurance Agency (NDIA) genuinely welcomes feedback, including complaints. We believe people have a right to speak up as it helps us to see what works, what doesn’t and where we can make improvements.

Documents for the community, providers and people with disability.

Template: for Early Childhood Intervention quoting.

The National Disability Insurance Agency has a list of registered providers showing contact details and information on which supports they provide.

The first stage of the National Disability Insurance Scheme was launched on 1 July 2013 in four locations across the country, with further sites commencing in the Australian Capital Territory and Northern Territory and Western Australia from 1 July 2014. The first stage will benefit around 26,000 people with a significant and permanent disability.

The National Disability Insurance Agency is working to ensure that all participants are able to access high quality services that will enable them to achieve their goals.

The Practical Design Fund was a grants program that is part of the Australian Government’s commitment to support initiatives and resources that would identify practical ways to prepare people with disability, their families and carers, the disability sector and workforce for the transition to the NDIS.

The Terms of Business outline the requirements for providers to attain and maintain registration with the National Disability Insurance Scheme, including compliance with the National Disability Insurance Scheme legislation and any relevant rules.

This page explains how participants and providers can make a service agreement, and includes the NDIA’s example model agreement.

The Sector Development Fund will help people with disability, families and carers, service providers, and the disability workforce to transition to the NDIS.

If the NDIA planner and the participant identify a reasonable and necessary support in the plan for assistance in shared or group living, the participant or the NDIA will request a registered provider to provide a quote for this arrangement.