Operational Guidelines

This page contains information on the Operational Guidelines of the National Disability Insurance Agency (NDIA).

The Operational Guidelines set out some of the NDIA’s operational information.

Operational information means information held by the NDIA to assist the NDIA perform or exercise its functions or powers in making decisions or recommendations affecting members of the public (or any particular person or entity, or class of persons or entities) (see sections 8(2)(j) and 8A of the Freedom of Information Act 1982 (FOI Act)).

One of the NDIA’s main functions is to deliver the National Disability Insurance Scheme (NDIS). Further information on the NDIA’s functions and powers can be accessed on the Functions of the NDIA (including decision-making powers) page.

The Operational Guidelines have been developed based on the National Disability Insurance Scheme Act 2013 [new window] (NDIS Act) and relevant Rules [new window] made under the NDIS Act.

The Operational Guidelines will be periodically reviewed and updated to ensure they are accurate, up-to-date and complete (see section 8B of the FOI Act).

Please contact us if you need any assistance relating to the Operational Guidelines, including if you have difficulty accessing any of the content.

The Operational Guidelines are arranged under the following subject-matter headings:

Operational Guidelines on Gateway

The Operational Guidelines on Gateway contain operational information about the ways in which Australians can contact the NDIA and access the diverse range of support available under the NDIS.

The Operational Guidelines on Gateway are:

Operational Guidelines on General Conduct

The Operational Guidelines on General Conduct contain operational information about the conduct of the NDIA, including how the NDIA interacts with the public.

The Operational Guidelines on General Conduct are:

Operational Guidelines on Access

The Operational Guidelines on Access contain operational information about how a person can become (and may stop being) a participant in the NDIS. This includes information about access requirements and making access decisions.

The Operational Guidelines on Access are:

Operational Guidelines on Planning and Assessment

The Operational Guidelines on Planning and Assessment contain operational information about the process for developing a participant’s plan.

The Operational Guidelines on Planning and Assessment are:

Operational Guidelines on Planning and Assessment - Supports in the Plan

The Operational Guidelines on Planning and Assessment - Supports in the Plan contain operational information on how the NDIA makes decisions on what reasonable and necessary supports will be approved as part of a participant’s plan.

The Operational Guidelines on Planning and Assessment - Supports in the Plan are:

Operational Guidelines on Monitoring and Review of a Participant’s Plan

The Operational Guidelines on Monitoring and Review of Plans contain operational information about the ongoing monitoring and review of a participant’s plan.

The Operational Guidelines on Monitoring and Review of Plans are:

Operational Guidelines on Children

The Operational Guidelines on Children contain operational information about how the NDIA makes decisions on the representation of children for the purposes of the NDIS.

The Operational Guidelines on Children are:

Operational Guidelines on Nominees

The Operational Guidelines on Nominees contain operational information about when and how the NDIA may appoint and remove nominees for participants for the purposes of the NDIS.

The Operational Guidelines on Nominees are:

Operational Guidelines on Review of Decisions

The Operational Guidelines on Review of Decisions contain operational information about the administrative decision-making and review processes of the National Disability Insurance Agency.

The Operational Guidelines on Review of Decisions are:

Operational Guidelines on Information Handling

The Operational Guidelines on Information Handling contain operational information about how the NDIA handles protected information and personal information.

The Operational Guidelines on Information Handling are:

Operational Guidelines on Compensation

The Operational Guidelines on Compensation contain operational information about how a participant’s receipt of, or entitlement to, compensation for personal injury may, in certain circumstances:

  • affect a participant’s plan and supports funded by the NDIS, and
  • entitle the NDIA to recover NDIS amounts paid to a participant.

The Operational Guidelines on Compensation are:

Operational Guideline on Registered Providers of Supports

The Operational Guideline on Registered Providers of Supports contains operational information about the registration and revocation process for registered providers of supports.

The Operational Guideline on Registered Providers of Supports is: